Skip navigation Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Outsize cordless stick vacuum

  • Use our step-by-step tool to solve your machine's problem.

Dyson care Alexa tablet

Problem with your machine?

Try our new voice assistant.

Get troubleshooting advice for your cordless vacuum cleaner using Dyson Care

Say, "Alexa, open Dyson Care" to get started

  • Genuine Dyson spare parts and accessories for your machine:

  • Pet grooming kit

    Part No. 972205-01

    Captures loose hair as you brush your pet. Flexible bristles self-clean in an instant. For medium and long haired pets.

    $69.99

    See more
  • Detail cleaning Kit

    Part No. 972203-01

    Dyson-engineered accessories to clean delicate surfaces and hard-to-reach places. In your home or car.

    $74.99

    See more
  • Light pipe crevice tool

    Part No. 970466-01

    Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you're cleaning

    Currently out of stock.

    $59.99

    See more
  • Filter

    Part No. 970422-01

    Replacement filter for your Dyson vacuum cleaner.

    Currently out of stock.

    $29.99

    See more

  • How to get your Dyson machine working to its full potential.

  • How to wash the filter

    Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.

  • How to charge your machine's battery

    It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom right corner of your screen at any time.

Phone

1-866-693-9766
Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday