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FAQ

How long do Dyson OnTrac™ headphones take to fully charge?

Dyson OnTrac™ headphones take just 3 hours to fully charge and give you up to 55 hours of listening⁵, even with ANC switched on. Quick charging capability delivers up to 2.5 hours of listening from 10 minutes of charging, or up to 9 hours from a 30-minute charge.

How does the head detect functionality work?

Sensors in the ear cups can tell when they’re removed from the ears and pause your audio, so you save energy without missing a beat. The audio resumes automatically once you put your headphones back on.

The headphones automatically switch off after 30 minutes without being used, to preserve battery life.

If your head detect functionality isn’t active, recalibrate your headphones in the MyDyson™ app.²

Are the Dyson OnTrac™ headphones fully customizable?

You can currently choose from four color combinations, CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar, of which the latter two are exclusive to Dyson.

They can be customized by purchasing more cushions and outer caps separately, in a variety of colors, materials and finishes, to make them your own. 

Use the online 360 visualizer to mix and match different ear cushions and outer caps. 

What is an enhanced sound range?

Custom-built 40mm, 16-ohm neodymium speaker drivers deliver an expanded frequency range, to reveal expanded sub-bass and high-end brilliance, for a richer experience from every note. Most headphones operate on a frequency range from 20 to 20,000 Hertz. Our technology expands that range, from 6 Hertz at the low end to 21,000 Hertz at the top. 

How have the Dyson OnTrac™ headphones been engineered for all day comfort?

Soft microfiber ear cushions, even weight distribution and optimized clamp force mean you can enjoy your music all day long. Tested on a wide range of head sizes, to mould to your ears and seal in sound, without squashing your ears.

What are the different ANC modes?

Isolation mode: The maximum level of ANC, reducing surrounding and background noise. This is the default setting for your headphones.

Transparency mode: Hear outside noise, with a focus on voices, for clear conversations.

Off: This mode completely deactivates the ANC.

Double tap the outer cap to switch between Isolation mode and Transparency mode. 

Use the MyDyson™ app² to toggle through all three modes

What’s the benefit of real-time sound tracking?

Monitoring in-ear and external volume can help identify potentially harmful audio levels. The MyDyson™ app² can compile historical data to build up a picture of noise pollution around you, so you know which areas present consistent issues.

Can the EQ be adjusted?

Dyson OnTrac™ headphones feature three preset EQ levels controlled in the MyDyson™ app² – Bass boost, Enhanced and Neutral. Balanced by our audio engineers for ideal listening to a range of genres.

How do Dyson OnTrac™ headphones achieve best-in-class noise cancellation?

8 Active Noise Cancelling microphones sense outside sounds 384,000 times a second. Combined with passive attenuation, they cancel up to 40dB of unwanted noise, for fully-immersive listening.

Can the Dyson OnTrac™ headphones be used for travel or on flights?

Yes. Dyson OnTrac™ headphones can be used on flights, with the Dyson in-flight adaptor that’s available from Dyson separately.

Connect the In-flight cable to the 2-pin adaptor, then plug into the plane's entertainment system via the audio port. The In-flight adaptor will only charge your Dyson OnTrac™ noise-cancelling headphones when the USB-C cable is also used.

Please note that the audio controls on your Dyson OnTrac™ noise-cancelling headphones will not function when the In-flight adaptor is in use.

Can I use the headphones without connecting to the MyDyson™ app²?

For full use of features and the best audio experience, we recommend connecting via the MyDyson™ app² to control Equalizer settings, monitor real-time sound tracking, toggle through ANC modes, troubleshoot, and get support. You will also receive automatic software updates throughout the life of the headphones.

Users can connect the Dyson OnTrac™ headphones to a Bluetooth® enabled device and listen to music without the MyDyson™ app², but don’t have access to full functionality.

Do the Dyson OnTrac™ headphones fold flat?

Gimbal arms allow the ear cups to be rotated so the headphones fold flat. With a slimline, protective case for easy transportation.