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Website terms of use and acceptable use policy.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE

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Dyson.com: Website Terms of Use.

This website is owned and operated by Dyson Direct Inc. and its affiliates (collectively "Dyson"). Dyson can be reached at 1330 West Fulton Street, 5th Floor, Chicago, Illinois 60607. Any inquires regarding these Terms of Use must be addressed to Dyson c/o of the office of the General Counsel. By using this Site, you agree to be bound by these Terms of Use. Please read the Terms of Use carefully as they affect your legal rights.  If you don’t agree to be bound by these Terms of Use, do not use this Site.

  1. The following are terms of a legal agreement between you and Dyson. By accessing, browsing and/or using this website ("Site"), you acknowledge that you have read, understood and agree, to be bound by these terms and conditions set out below and all other disclaimers, guidelines, policies and terms and conditions appearing on this Site (collectively, the "Terms of Use") and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to these terms, do not use this Site. The Terms of Use constitute the entire agreement between you and Dyson with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Dyson. The Terms of Use are subject to change at any time without prior notice by updating this posting. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound. If you continue to use the Site or if you purchase Dyson products after we have posted modified Terms of Use, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Site or purchase any Products anymore. Dyson reserves the right to change or discontinue all or any part of the Site (including Dyson products), at any time and without notice, at our sole discretion.

  2. The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. All content, graphics, code and software used on or incorporated into this Site and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Dyson and all rights thereto are specifically reserved. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Dyson. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only; provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without Dyson’s written permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Dyson Direct Inc. and dyson.com, as well as other Dyson logos, marks, trade names, page headers, graphics, buttons, images and other content on this website, are subject to trade mark, service mark, copyright and or other proprietary or intellectual property rights or licenses held by Dyson. Other trade marks, product names and company names or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Site is strictly prohibited.

  3. Dyson does not guarantee that the information contained in this Site will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Dyson therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information on this Site at any time without prior notice and further reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged.

  4. This Site, and any information or content on this Site, are provided "as is, where is." Dyson makes no representations or warranties of any kind, whether express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, with respect to this Site or content or information available on or through this Site. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL DYSON, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS, ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT, PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY PERSON FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT, ARISING OUT OF OR IN CONNECTION WITH ANY USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF DYSON OR A DYSON AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY AND ALL COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Dyson is not responsible for technical, hardware or software failures of any kind, lost or unavailable network connections or incomplete, garbled or delayed computer transmissions.

  5. Dyson does not make any representations or warranties about any Web site you may access through this Site. Any such Web site is independent from Dyson and Dyson has no control over, or responsibility with respect to, the information provided or activities undertaken by any such Web site. A link between this Site and another Web site does not mean that Dyson endorses that Web site.

  6. Any material, information or idea you transmit to or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by Dyson for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. The user acknowledges the originality of any submission communicated to Dyson and accepts responsibility for its accuracy, appropriateness and legality. Notwithstanding the foregoing, all personal data provided to Dyson will be handled in accordance with Dyson Direct Inc's Privacy Policy. Please see the Privacy Policy. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, inappropriate, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. Please also see Dyson's Policy for Reviews, Comments, Communications and Other Content below.

  7. Information on this Site includes descriptions of products and services available in the continental United States of America only. This website is intended for use by residents of the United States of America only and Dyson makes no representation that the content of this Site is applicable or appropriate for use in other countries. Dyson makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. This Site is controlled and operated by Dyson from its offices within the United States.

  8. The Terms of Use are governed and interpreted pursuant to the laws of the State of Illinois, United States of America, notwithstanding any principles of conflicts of law. If any part of the Terms of Use is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions.

  9. ARBITRATION NOTICE: UNLESS YOU OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE YOU FIRST ACCESS THE SITE BY FOLLOWING THE OPT-OUT PROCEDURE SPECIFIED IN THE “ARBITRATION” SECTION BELOW, AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE “ARBITRATION” SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND DYSON WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.


Terms of Use last updated: December 20,2021


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Enforcement

  1. Dyson Direct, Inc. generally does not pre-screen, verify or edit the content posted by users to this Web Site. However, Dyson Direct, Inc. and its agents reserve the right to do so and investigate any violation of these Terms and Conditions and to take appropriate remedial action. Dyson Direct, Inc. has absolute discretion to enforce these Terms and Conditions, including, but not limited to, warning users of violations, disabling or suspending access, deleting, screening or editing any content, or prohibiting any behavior that does not comply with these Terms and Conditions, or which is otherwise inappropriate for this Web Site. Deliberate attempts by users or someone on their behalf to evade or circumvent their suspension or termination of rights to post content to this Web Site violates these Terms and Conditions, constitutes an unlawful trespass to Dyson Direct, Inc.'s equipment and systems, and may result in legal action.
  2. Dyson Direct, Inc. and its affiliates also may release information concerning you and the content posted by you when Dyson Direct, Inc. believes release is appropriate to comply with the law; to enforce or apply these Terms and Conditions; and to protect Dyson Direct, Inc.'s or its affiliates' rights or property, or to protect Dyson Direct, Inc.'s users from fraudulent, abusive, or unlawful use of content posting features; or if Dyson Direct, Inc. reasonably believes that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records.

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Agreement to Arbitrate

  1. Agreement to Arbitrate: You and Dyson agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site or Content (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). Without limiting the preceding sentence, you will also have the right to litigate any other Dispute if you provide Dyson with written notice of your desire to do so by regular mail at Dyson, Inc., Attn:  Legal Americas Dept., 1330 West Fulton Street, 5th Floor, Chicago, IL 60607 within thirty (30) days following the date you first access the Site (such notice, an “Arbitration Opt-out Notice”). If you don’t provide Dyson with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth in clauses (i) and (ii) above. The exclusive jurisdiction and venue of any IP Protection Action or, if you timely provide Dyson with an Arbitration Opt-out Notice, will be the state and federal courts located in the Northern District of California and each of the parties hereto waives any objection to jurisdiction and venue in such courts. Unless you timely provide Dyson with an Arbitration Opt-out Notice, you acknowledge and agree that you and Dyson are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Dyson otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.
  2. Arbitration Rules: The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at www.adr.org/arb_med.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.
  3. Arbitration Process: A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a general Demand for Arbitration and a separate Demand for Arbitration for California residents.) The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
  4. Arbitration Location and Procedure: Unless you and Dyson otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Dyson submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
  5. Arbitrator’s Decision: The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Dyson will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys’ fees and expenses if it prevails in arbitration.
  6. Fees: Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Dyson will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
  7. Changes: Notwithstanding the provisions describing changes to these Terms above, if Dyson changes this “Dispute Resolution” section after the date you first accessed the Site (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to www.Dyson.com) within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or, if applicable, in the date of Dyson’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Dyson in accordance with the provisions of this “Dispute Resolution” section as of the date you first accessed the Site (or accepted any subsequent changes to these Terms).

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Purchasing from the website

  1. If you wish to purchase goods from the Dyson Direct Inc. Store please follow the instructions provided in the Store section of this Web Site.
  2. Your electronic or telephone order is an offer to buy from Dyson. Dyson reserves the right not to accept an order at its sole discretion.
  3. Once you have submitted an order, you will receive an automatic e-mail confirming the details of your order (name, address, product ordered, price, etc.). Such e-mail is a confirmation that the order has been received by Dyson and does not constitute acceptance of your order. Dyson reserves the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged. If your order is declined or cancelled after your credit card has been charged for the purchase, we will promptly issue a credit to your card.
  4. Payment for the goods you order must be made by American Express, MasterCard, Visa credit card, PayPal or Amazon Pay. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.
  5. The prices and availability of the goods displayed on this Web site are subject to change without notice.
  6. The ownership of the ordered goods will only pass following payment in full.
  7. Sales tax is charged only when the person ordering the goods is a resident of the state of Alabama, Arizona, Arkansas, California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Kansas, Louisiana, Maine, Massachusetts, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, the state of Washington, West Virginia, Wisconsin and Wyoming.
  8. Orders will only be accepted from and dispatched to addresses within the continental United States.
  9. Dyson cannot currently deliver products to Canada or any other country outside of the United States. Vacuums can not be delivered to a PO Box address.
  10. Dyson reserves the right to deny sales under any promotion it shall offer from time to time in its sole discretion.

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Repairs and Servicing

These are the terms and conditions that will apply when you need us to service or repair your Dyson machine. Please read the terms and conditions carefully. By submitting your Dyson machine for service, you agree these Terms and Conditions will govern the repair of your product.

Returning your Dyson machine to us

You may visit a Dyson Service Center to have your Dyson machine serviced and/or repaired.  If you are unable to visit a Dyson Service Center, you may ship your Dyson machine to Dyson for service and/or repair.  Prior to shipping, you must contact Dyson Customer Service (see https://www.dyson.com/support/contact-us for additional details) to obtain a carrier shipping label and confirm your proof of purchase. If your machine is lost or damaged beyond repair while in Dyson’s possession, we will replace the machine at no cost to you. The replacement machine will adopt your original machine’s warranty.  

If you do not contact Dyson Customer Service prior to shipping, Dyson reserves the right to deny service in its sole discretion and is not responsible for returning, repairing or replacing your machine. In selecting the carrier of your choosing, you are solely responsible for obtaining proof of delivery and you will bear any risk of loss and where you choose your own carrier Dyson shall have no liability for any machine lost, stolen or damaged in transit.

Dyson reserves the right to deny service to any machine lacking proof of purchase.

Repair Service

Dyson will repair your machine in accordance with Dyson service and warranty terms and conditions. If your machine is under warranty, Dyson will perform repairs under the terms of such warranty, provided you have presented satisfactory proof of the machine’s eligibility for repairs. The Dyson warranty becomes effective at the date of purchase. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Dyson’s records. You will be responsible for any additional charges applicable under or beyond your machine’s warranty, including applicable tax.

Shipped Repairs. You will receive an estimated repair turnaround time when booking your repair service with Dyson Customer Service. Shipped repairs will be returned to you within 14-21 working days. If your repair requires additional time, Dyson will submit a status request to the appropriate team handling your repair and within 72 hours of status request submittal, reach out to you directly with a status and supply information on any further action that may be necessary.

On-site Dropoff. If you bring your machine into a Dyson Service Center for repair you will receive a quoted turnaround time prior to service beginning. Dyson aims to complete all walk in service while the customer waits onsite. However, where parts not on site are needed or additional service time is required, an additional 5-10 business days may be required for completion of services.

While Dyson strives to complete all repairs services within a timely manner, Dyson is not liable for any delay in the event your machine cannot be repaired and returned to you within the above stated timelines.

Repair Parts and Warranty

Genuine Dyson parts ensure your machine continues to work as intended, and that your warranty remains intact. Each part or tool has a 1-year warranty. If the part or tool fails within 1-year of repair service, it will be replaced at no cost to you. The repair or replacement of your machine under warranty falls under the original warranty and will not extend the period of the warranty; however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty. If your machine is out of warranty, no additional warranty is added to the machine after a repair is completed. The part or tool added to your out of warranty machine will still carry a 1-year warranty and be replaced without charge should it fail within 1 year of service.

Payment and Costs of Service

If your Dyson machine is out of warranty, or under warranty but requiring repairs not covered under the Dyson warranty (please see https://www.dyson.com/inside-dyson/terms/the-dyson-warranty for details), you will be provided a quote estimating the cost of repairs after an inspection is completed by a Dyson Service Center employee. Before service can begin, you must confirm acceptance of the estimated cost of repairs. If you elect to reject estimated costs, Dyson will ship the machine back to you with no repairs completed, and at no cost to you if your machine is under warranty. You will be responsible for shipping return costs if the machine is out of warranty should you choose to have repairs completed or not. If confirmed to proceed, Dyson will complete the repairs as needed and with due care. Once service is complete, you will be required to promptly complete payment via credit card through Pay By Chat, Dyson’s selected payment processing system. Payment is due immediately upon notice of completion of repair. When it is time to pay, you will receive a secure Pay Via Chat link to your smart device. Open the link and enter your American Express, Mastercard, or Visa details. Once you submit your payment, you will receive an immediate confirmation of your order and can have your receipt printed or emailed to you. Only a valid credit card may be accepted as payment. Terms of payment are within Dyson’s sole discretion.

Third Party Service Providers

All repairs for service are completed by Dyson or a Dyson authorized agent, otherwise known as independent repair centers. In the case that your request for repair is booked to an independent repair center, you will be provided the name, address and contact details of the center. At that time, we recommend that you directly contact the independent repair center to obtain additional information on your repair, including expectations on turnaround time and cost of repair if out of warranty. Dyson is not responsible for shipping or providing your Dyson machine to the independent repair center, or, returning your machine to you following repairs. Dyson is not liable for any loss, damage, liability, claims, demands or judgments (whether criminal or civil) arising from the independent repair center’s servicing of your machine. Dyson is not responsible or liable for coordinating, transacting, crediting or refunding payments made or owed to the independent repair center. Independent repair centers are solely responsible for providing you with an estimate on turnaround time and adhering to their estimate or notifying you in the alternative.

Abandon Product

If you have not claimed your machine and paid all charges due within sixty (60) days after being notified by Dyson that your machine is available to be returned to you, Dyson reserves the right to consider your machine abandoned. Dyson will provide such notice to you at the mobile or e-mail contact address you furnished when you authorized repairs. Dyson reserves the right to dispose of your machine in accordance with applicable provisions of law, and specifically may sell your machine without liability to you. Dyson reserves its statutory and any other lawful liens for unpaid charges.

Counterfeit machines

Following receipt of your Dyson machine, if we inspect it and determine that it is it not a genuine Dyson product (i.e. a counterfeit), you acknowledge and accept that Dyson will not (and is not obligated to) service the machine and may (in its sole discretion) elect to:

  1. arrange for the machine to be returned to you; or
  2. permanently retain or destroy the machine, in exchange for Dyson providing you with a letter confirming that the product is a counterfeit, which you may present to the seller of the product or your credit card company for the purposes of seeking reimbursement of the sum you paid for the counterfeit product.

You recognize that counterfeit Dyson machines are likely to be unsafe for use and that Dyson has legitimate reason to exercise its right to retain/destroy any counterfeit product, in order to (a) prevent personal injury or damage to property (b) prevent resale of counterfeit products and (c) protect the Dyson brand and reputation. Further information on counterfeit products can be found at https://www.dyson.com/campaigns/counterfeit-machines.

Limitation of Liability

DYSON IS NOT RESPONSIBLE FOR ANY FAILURES OR DELAYS IN PERFORMING UNDER THIS AGREEMENT THAT ARE DUE TO EVENTS OUTSIDE OF ITS REASONABLE CONTROL. IF YOU ARE A CONSUMER, YOU MAY HAVE CERTAIN ADDITIONAL RIGHTS WITH REGARD TO SERVICES AND PRODUCTS PROVIDED UNDER THIS AGREEMENT. PLEASE REFER TO YOUR LOCAL CONSUMER AUTHORITY FOR MORE INFORMATION ABOUT YOUR RIGHTS. IF NOT COVERED BY THESE RIGHTS, DYSON DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST, CORRUPTED, OR COMPROMISED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DYSON WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DYSON IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT OF YOUR ORDER. IN CONSUMER CASES, THE LIABILITY FOR (1) PERSONAL DEATH AND INJURY AND (2) FRAUD MAY BE WIDER THAN NEGLIGENCE CAUSED LOSS AND IN SUCH CASES DYSON DOES NOT SEEK TO EXCLUDE THIS LIABILITY.

Notices to California Consumer Only

An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, U.S.

A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.

Sales Tax. In addition to the price of your purchase, Dyson will charge you sales tax on applicable transactions based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that Dyson sends to you will include any applicable sales tax.

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Reviews, Comments, Communications, and Other Content

  1. Dyson Direct, Inc. may occasionally allow users to this Web Site to post content, which may include reviews, comments, photos, videos and other content. By posting content, you agree that you will not upload, post, or otherwise transmit any content (including text, links,  communications, software, images, sounds, data, or other  information) that:
    • i. is not consistent with the permissible uses outlined by these Terms and Conditions, including, but not limited to, content that is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, vulgar, profane, sexually explicit, obscene, racially or ethnically offensive or otherwise objectionable;
    • ii. infringes on any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
    • iii. constitutes commercial solicitation, political campaigning, or advertising or promotion, or any other form of unauthorized solicitation. Links that connect to commercial websites will not be considered unauthorized solicitations unless the link or the website content appears to be intended as a means of solicitation as determined by Dyson Direct, Inc. in its sole discretion;
    • iv. contains software viruses, Trojan horses, worms, time bombs, cancelbots or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware;
    • v. provides any non-public information about Dyson Direct, Inc. or any of its affiliates or any other company or person without the proper authorization to do so. This includes providing the names, addresses and extension numbers of employees of Dyson Direct, Inc. or any of its affiliates and other Web site users;
    • vi. intentionally interferes with the operation of this Web Site, without limitation, mail or "post" bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks, or attempts to avoid messaging blocking;
    • vii. impersonates any person or entity, including an employee of Dyson Direct, Inc. or any of its affiliated entities, or otherwise misrepresents the origin of content;
      viii. attacks or insults another Web site user or Web site manager; or
    • ix. suggests or encourages illegal activity.
    • x. If you do post content or submit material, and unless Dyson Direct, Inc. indicates otherwise, you grant Dyson Direct, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Dyson Direct, Inc. and its affiliates and its and their sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Dyson Direct, Inc. and its affiliates for all claims resulting from content you supply. Dyson Direct, Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Dyson Direct, Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.

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Price Match Promise

Be confident that you’re getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised at a lower price by an authorized US Dyson retailer or by Dyson on a third party marketplace site, we'll refund you the difference if the below details are satisfied. Visit dyson.com/pricematch, the chatbox on Dyson.com, or contact our Customer Service team at 1-866-664-9004 to get started. Here are the details you need to know:​ ​

  • Machine must be the exact same model number as it appears on Dyson.com and in stock. You can identify the machine serial number on the box or on the product itself. To locate the serial number on your product, please visit dyson.com/serial-number-help for location details by specific machine.
  • Proof of advertised price by an authorized dealer is required (Valid copy of flyer or website URL required. Advertised price must be the listed price; membership/loyalty, promo code entries or like discounts are not eligible for price matching).​
  • Authorized new product dealers are limited to Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, QVC, Sam's Club, and Target. Authorized refurbished machine dealers are limited to Nordstrom Rack, Woot and Zulily. Excludes third party marketplace sellers other than Dyson.​
  • Machine must be new and in original packaging. It cannot be used, damaged, returned, open box, "close out", "clearance" or a demonstrator machine.​
  • Machine price must not be lower due to an advertising error or misprint. 
  • Hair care machine and accessories, which include, but are not limited to, the Dyson Supersonic™, Dyson Airwrap™, and Dyson Corrale™, are not eligible for price matching.​
  • Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.​ ​

 

Best Price Guarantee

Be confident that you’re getting the best price no matter when you shop this season. Beginning at 12:00 am CST on October 18, 2022, if you purchase a machine from Dyson.com identified with “Best Price Guaranteed” and then find it at a lower price on Dyson.com or at an authorized US Dyson retailer listed below on or before December 31, 2022 at 11:59 pm CST, we’ll refund you the difference if the below stipulations are met. Visit dyson.com/pricematch, the chatbox on Dyson.com, or contact our Customer Service team at 1-866-664-9004 to get started. Here are the details you need to know:​ ​

  • Machine must be the exact same model number as it appears on Dyson.com and in stock. You can identify the machine serial number on the box or on the product itself. To locate the serial number on your product, please visit dyson.com/serial-number-help for location details by specific machine.
  • Proof of advertised price by an authorized dealer is required (Valid copy of flyer or website URL required. Advertised price must be the listed price; membership/loyalty, promo code entries or like discounts are not eligible for price matching).​
  • Authorized new product dealers are limited to Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, QVC, Sam's Club, and Target. 
  • Machine must be new and in original packaging. It cannot be used, damaged, returned, open box, "close out", "clearance" or a demonstrator machine.​
  • Machine price must not be lower due to an advertising error or misprint. 
  • Hair care machine and accessories, which include, but are not limited to, the Dyson Supersonic™, Dyson Airwrap™, and Dyson Corrale™, are not eligible for price matching.​
  • Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.​ ​

 

Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.

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Dyson Outlet

Refurbished machines and machines identified as Final Sale (including Dyson Airwrap first generation) are considered final sale and are not eligible for returns, only warranty service. If your machine arrived damaged or you have received the wrong product please contact us.

 

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Save up to $200 on select Dyson technology

Offer available through December 3, 2022 at 11:59 pm CST. Prices for machines under this promotion are: Dyson Pure Cool Link™ TP02 purifying fan at $299.99, Dyson Purifier Cool Autoreact™ TP7A Purifying Fan (White/Nickel) at $349.99, Dyson Purifier Humidify+Cool Autoreact™ PH3A Purifying Fan (White/Nickel) at $599.99, Dyson Purifier Cool Formaldehyde™ TP09 at $499.99, Dyson Cyclone V10 Absolute at $399.99, Dyson V10 Animal at $399.99, Dyson Omni-glide™ at $299.99, Dyson V15 Detect Absolute at $649.99, Dyson V15 Detect at $649.99, Dyson Ball Animal 2 at $349.99, Dyson Ball Animal 3 Extra at $399.99, Dyson Ball Animal 3 Complete at $449.99, Dyson Ball Multi Floor 2 vacuum at $279.99, Dyson V12 Detect Slim at $499.99, Dyson V12 Detect Slim Absolute at $499.99, Dyson V12 Detect Slim Extra at $499.99, Dyson V8 at $349.99. Offer excludes all other Dyson machines, engineered tools, parts, accessories and refurbished machines. Offer valid only on purchases made between 12:00 am CST November 27, 2022 and 11:59 pm CST December 3, 2022 by residents of the 50 United States and the District of Columbia who select shipping to an address in the 50 United States or in the District of Columbia. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

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Gifts with purchase

Offer available through December 31, 2022 at 11:59 pm CST. Machines that qualify under this promotion are: Dyson Supersonic™ hair dryer, Dyson Airwrap™ styler, and the Dyson Corrale™ straightener/styler. Offer excludes Dyson Supersonic™ hair dryer 23.75 karat gold, all other Dyson machines, engineered tools, parts, accessories and refurbished machines. Offer valid only on purchases made between 12:00 am CST November 1, 2022 and 11:59 pm CST December 31, 2022 by residents of the 50 United States and the District of Columbia who select shipping to an address in the 50 United States or in the District of Columbia. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

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Owner rewards

This is an exclusive offer available only for Dyson registered owners. This offer cannot be transferred or shared. Offer does not apply to and may not be used in conjunction with any other offers, sales, coupons, and promotions, with the exception of free/discounted tool, filter, or accessory offers, which may be combined with this offer; however no additional discount will be applied to any discounted tool, filter, or accessory. Offer only valid on Dyson.com, Dyson Demo Stores, Dyson Service Centers, and through the Dyson Helpline. Offer only available from 9:01 am CST November 20, 2022 and 11:59 pm CST December 10, 2022. Qualifying customers will receive 20% off the full price of select, in-stock cordless stick vacuums, upright vacuums, canister vacuums, air purifiers, hair dryers, and hair straighteners. Limit of one (1) machine at 20% off discount per customer. Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. At this time, this offer excludes Dyson Airwrap™ hair stylers, Dyson Lightcycle Morph™ task lights, Dyson Lightcycle™ task lights, Dyson Outsize Absolute+ vacuums, Dyson Micro 1.5kg vacuums, Dyson Humdinger vacuums, Dyson Purifier Cool, Dyson Purifier Hot+Cool, Dyson Purifier Hot+Cool Formaldehyde, Dyson Purifier Humidify+Cool Formaldehyde™ PH04, Dyson Purifier Humidify+Cool PH03, Dyson Airblade™ hand dryers, or Dyson engineered tools, parts, accessories, and refurbished machines. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice..

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MyDyson App

Not all machines are not supported by/connected to the MyDyson App. Machines that are supported by/connected to the app include: Dyson V8™ vacuums, Dyson V10™ vacuums, Dyson V11™ vacuums, Dyson V12™ vacuums, Dyson Omni-glide vacuum, Dyson Airwrap™ hair styler, Dyson Supersonic ™ hair dryer, Dyson Corrale™ hair straightener, Dyson Pure Cool Link™ TP02, Dyson Purifier Cool™ TP07, Dyson Purifier Cool Formaldehyde™ TP09, Dyson Pure Hot+Cool Link™ HP02, Dyson Purifier Hot+Cool™ HP07, Dyson Purifier Hot+Cool Formaldehyde™ HP09, Dyson Purifier Humidify+Cool™ PH03, Dyson Purifier Humidify+Cool Formaldehyde™ PH04, Dyson Pure Cool™ DP04, Dyson Pure Cool Cryptomic™ TP06, Dyson Pure Hot + Cool Cryptomic™ HP06, Dyson Pure Cool™ TP04, Dyson Pure Hot + Cool Cryptomic™ PH01, Dyson Pure Humidify+Cool Cryptomic™ PH02.

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Contact us

The Dyson Helpline is available during the following times (CST):

  • Monday - Friday: 8am - 8pm
  • Saturday: 9am - 6pm
  • Closed on Sunday

1-866-MY-DYSON
(1-866-693-9766)

questions.us@dyson.com

Dyson Inc. 1330 West Fulton Street, 5th Floor, Chicago, IL 60607

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