For purchases made on Dyson.com, Dyson does not offer exchanges unless the machine was damaged in transit. Machines are covered under warranty service with repair and servicing support. You can visit Support at Dyson.com for troubleshooting resources or contact us to help resolve any issues.
For purchases made at a Dyson Demo Store, an exchange can be made for an identical machine with the same specifications. If a different color or model is desired a return and new purchase is required. Dyson Demo Stores can process exchanges on A-grade machines but cannot process warranty issues and exchanges on refurbished machines from the Dyson Outlet.
For purchases of refurbished machines from the Dyson Outlet, sales are final and not subject to exchange. However, if your machine isn't functioning correctly or was damaged in transit, it is covered under warranty service. visit Support at Dyson.com for troubleshooting resources or one of our Dyson Service Centers for specialist service and repair support.