Dyson Returns Policy

Money-back guarantee

To return a Dyson.com purchase for a full refund, you need to return the machine within 30 days* from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping.

*This policy excludes wearable devices such as Dyson Zone and Dyson OnTrac. Dyson headphones have a 14-day refund policy from the shipped delivery date. If purchased in a Dyson Demo Store or Service Center location, a return must be made within 14 days from the purchase date. Dyson Direct will pay for return shipping.

The Dyson outlet's refurbished machines and Final Sale items (including Dyson Airwrap first generation) are final sale and are not eligible for returns. They are only eligible for warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.

Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Dyson return policy. 

If you send miscellaneous items to Dyson, please notify us as soon as possible. If you have not claimed your item(s) and paid any associated charges due within sixty (60) days after Dyson’s receipt of your item(s), Dyson reserves the right to consider your item(s)abandoned. If possible, Dyson will provide notice to you regarding your item(s) at the e-mail contact address on file. If Dyson does not hear from you within sixty (60) days after Dyson’s receipt of your item(s), Dyson reserves the right to dispose of your item(s) in accordance with applicable provisions of law. Dyson reserves its statutory and any other lawful liens for unpaid charges.

To return products purchased from Dyson Direct, please complete the following steps:

• Submit the form below. Our team will respond with return authorization information within 48 hours.
  
• Package the item(s) to be returned in the original Dyson packaging.

Please note:

• You must complete the return before shipping back a purchase. Unauthorized or billing-upon-receipt returns will not be accepted.
• Products purchased directly from Dyson and returned to Dyson will receive a full refund.*
• Your refund will be processed within 10-14 business days once the returned item is received and processed. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.
• Counterfeit machines are not eligible for a Dyson return and refund.
• Purchases of Dyson products from another retailer should be returned to the retailer of purchase.

*Refund policy is not applicable to counterfeit, stolen or otherwise ineligible products.

Bring your machine and your receipt back to the Demo Store, and a Dyson expert will assist you in processing the return. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

If you are unable to return your purchase to a Demo Store, please contact us for additional support.

Dyson Direct will pay for standard return shipping. Any other additional charges related to expedited shipping will not be refunded. Dyson provides a pre-paid printable label to make the return. Submit the return form below to receive the pre-paid label.

A purchase made online at Dyson.com should be returned through Dyson.com. Contact us if you need additional support.

Dyson product purchased in a country outside of the United States may not be returned or exchanged for another product in the US.

For purchases made on Dyson.com, Dyson does not offer exchanges unless the machine was damaged in transit. Machines are covered under warranty service with repair and servicing support. You can visit Support at Dyson.com for troubleshooting resources or contact us to help resolve any issues.

For purchases made at a Dyson Demo Store, an exchange can be made for an identical machine with the same specifications. If a different color or model is desired a return and new purchase is required. Dyson Demo Stores can process exchanges on A-grade machines but cannot process warranty issues and exchanges on refurbished machines or machines identified as final sale from the Dyson Outlet.

For purchases of refurbished machines and machines identified as final sale from the Dyson Outlet, sales are final and not subject to exchange. However, if your machine isn't functioning correctly or was damaged in transit, it is covered under warranty service. visit Support at Dyson.com for troubleshooting resources or one of our Dyson Service Centers for specialist service and repair support.

Your refund will be processed within 10-14 business days once the return is received for any Dyson.com purchase. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

For any purchases made and returned to a Dyson Demo Store, the return is processed the same day. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

For any purchase made and returned to a Dyson Service Center, the refund is processed within 14-20 business days once the return is received. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

Refunds are made back to the original form of payment. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to see the funds credited back.

Unfortunately, we cannot accept returns past the 30-day return window (14 days for Dyson Zone). If your machine is not functioning correctly, it is covered under your Dyson warranty. You can visit support at Dyson.com for troubleshooting resources or contact us to help resolve any issues.

Our outlet is dedicated to refurbished machines and Final Sale items (including Dyson Airwrap first generation). Refurbished machines and Final Sale items are final sale and are not eligible for returns. They are only eligible for warranty service. If you have an issue with your purchase or it has arrived damaged, please contact us.

We've partnered with Affirm to offer qualified applicants easy monthly payments for purchases. Any installment payments that have been made will be refunded through Affirm once the return has been processed. No additional installment payments will be required. Please contact Affirm if additional assistance is needed at affirm.com/help.

Refunds are made back to the original form of payment.  It can take 1-2 billing cycles depending on payment used and the practices of the financial institution to see the funds credited back.

All Dyson gift with purchase items must also be returned if you are returning the original qualifying product. You will receive multiple shipping labels based on your order and original shipment once you have submitted a return request. A customer service agent can assist you through the process.

A receipt is the best way to guarantee a return and refund.  If you are unable to find your receipt, Dyson will work with you to find order reference details when possible. Dyson cannot guarantee return and refund where proof of purchase cannot be located.

If you have discarded your original Dyson packaging and need to make a return, we can help. Please contact us so we can work with you on a solution.

Returns should be made to the retailer of the original purchase. If you are having issues with a Dyson product, Dyson can support with warranty service.