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Dyson Returns Policy

Please see our FAQ below, or click here to start a return.

Frequently asked questions

What is Dyson's return policy?

Money-back guarantee

To return a Dyson.com purchase for a full refund, you need to return the machine within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping.

The Dyson outlet's refurbished machines are final sale and are not eligible for returns. They are only eligible for warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.

Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Dyson return policy.

How do I start a return for an online purchase?

To return products purchased from Dyson Direct, please complete the following steps:

  • Submit the form below. Our team will respond with return authorization information within 48 hours.
  • Package the item(s) to be returned in the original Dyson packaging.

Please note:

  • You must complete the return before shipping back a purchase. Unauthorized or billing-upon-receipt returns will not be accepted.
  • Products purchased directly from Dyson and returned to Dyson will receive a full refund.*
  • Your refund will be processed within 7-10 business days once the returned item is received and processed. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.
  • Counterfeit machines are not eligible for a Dyson return and refund.
  • Purchases of Dyson products from another retailer should be returned to the retailer of purchase.

*Refund policy is not applicable to counterfeit, stolen or otherwise ineligible products.

How do I start a return for an in-store purchase?

Bring your machine and your receipt back to the Demo Store, and a Dyson expert will assist you in processing the return. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

If you are unable to return your purchase to a Demo Store, please contact us for additional support.

Does Dyson cover return shipping?

Dyson Direct will pay for standard return shipping. Any other additional charges related to expedited shipping will not be refunded. Dyson provides a pre-paid printable label to make the return. Submit the return form below to receive the pre-paid label.

Can I return a Dyson.com purchase to a Dyson Demo Store or Service Center?

A purchase made online at Dyson.com should be returned through Dyson.com. Contact us if you need additional support.

Can I exchange one Dyson machine for another?

For purchases made on Dyson.com, Dyson does not offer exchanges unless the machine was damaged in transit. Machines are covered under warranty service with repair and servicing support. You can visit Support at Dyson.com for troubleshooting resources or contact us to help resolve any issues.

For purchases made at a Dyson Demo Store, an exchange can be made for an identical machine with the same specifications. If a different color or model is desired a return and new purchase is required. Dyson Demo Stores can process exchanges on A-grade machines but cannot process warranty issues and exchanges on refurbished machines from the Dyson Outlet.

For purchases of refurbished machines from the Dyson Outlet, sales are final and not subject to exchange. However, if your machine isn't functioning correctly or was damaged in transit, it is covered under warranty service. visit Support at Dyson.com for troubleshooting resources or one of our Dyson Service Centers for specialist service and repair support.

When can I expect my refund?

Your refund will be processed within 7-10 business days once the return is received for any Dyson.com purchase. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

For any purchases made and returned to a Dyson Demo Store, the return is processed the same day. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

For any purchase made and returned to a Dyson Service Center, the refund is processed within 14-20 business days once the return is received. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

How will I be refunded?

Refunds are made back to the original form of payment. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to see the funds credited back.

How does Dyson handle return requests that are past the 30-day return window?

Purchases made between Monday, November 1st and Friday, December 25th can be returned up until 5:00 PM CST on Tuesday, January 26th, 2022. Dyson Direct will pay for return shipping.

What is the return and exchange policy for the Dyson outlet?

Our outlet is dedicated to refurbished machines. Refurbished machines are final sale and are not eligible for returns. They are only eligible for warranty service. If you have an issue with your purchase or it has arrived damaged, please contact us.

How do returns work with Affirm?

We've partnered with Affirm to offer qualified applicants easy monthly payments for purchases. Any installment payments that have been made will be refunded through Affirm once the return has been processed. No additional installment payments will be required. Please contact Affirm if additional assistance is needed at affirm.com/help.

What happens to my refund if I return a Dyson product that was a gift?

Refunds are made back to the original form of payment.  It can take 1-2 billing cycles depending on payment used and the practices of the financial institution to see the funds credited back.

Do I need to return the free gift or accessory that I received with my order if I return the qualifying purchased item?

All Dyson gift with purchase items must also be returned if you are returning the original qualifying product. You will receive multiple shipping labels based on your order and original shipment once you have submitted a return request. A customer service agent can assist you through the process.

Can I return my Dyson purchase without a receipt?

A receipt is the best way to guarantee a return and refund.  If you are unable to find your receipt, Dyson will work with you to find order reference details when possible. Dyson cannot guarantee return and refund where proof of purchase cannot be located.

What do I do if I no longer have the original Dyson packaging to ship the machine back in?

If you have discarded your original Dyson packaging and need to make a return, we can help. Please contact us so we can work with you on a solution.

Does Dyson.com accept returns of Dyson products purchased from another retailer?

Returns should be made to the retailer of the original purchase. If you are having issues with a Dyson product, Dyson can support with warranty service.

Start a return

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