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Affirm frequently asked questions

What is Affirm?

Affirm helps to split your purchases over time. You get to choose your payment schedule, and you’ll never pay more than what you agree to up front. There are no hidden fees.

Dyson is not responsible for the content, products or services on Affirm’s website. 

For more information, visit www.affirm.com/help.

What is required to pre-qualify?

You’ll create your Affirm account with your name, email address, mobile phone number, birthday, and the last 4 digits of your SSN. This combination helps Affirm verify and protect your identity. 

Does Affirm perform a credit check?

Yes, but it will not affect your credit score. When you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Is my personal information secure with Affirm?

Yes, protecting your personal information is very important to Affirm. Affirm encrypt sensitive data including Social Security numbers. Affirm also maintains physical, electronic, and procedural safeguards to protect your information. Affirm does not sell or rent your information to anyone.

How do I pay my Affirm bills?

To make or schedule payments, go to www.affirm.com or to the Affirm app. You can also set up AutoPay so you don't have to remember every month.

Does Affirm charge interest and fees?
  • Affirm doesn’t charge late fees, service fees, prepayment fees or any hidden fees. 
  • When you pay with Affirm at Dyson, you annual percentage rate (APR) will be between 0-36%.
  • Affirm will show you up front the total amount of interest you’ll pay and will never charge you a penny more. 

For more information, visit www.affirm.com/help.

Afterpay frequently asked questions

What is Afterpay?

Afterpay is a service that allows customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest-free installments over six weeks. And customers get additional time to pay for high value orders when they use the monthly payments option, an installment-based lending product.

To learn more, visit www.afterpay.com.

What is required to pre-qualify?

Customers will create an Afterpay account.

Does Afterpay perform a credit check?

Afterpay may conduct soft credit checks to assess customers’ eligibility for pay-in-4 and/or monthly payments purchases. This soft pull does not impact credit scores and allows Afterpay to ensure customers use their service responsibly in a way that contributes to their overall financial wellness.

Is my personal information secure with Afterpay?

Afterpay has achieved the highest level of payment data security in the world, set by the PCI Global Security Standards Council. This is known in the industry as Data Security Standard Level 1 and applies to all the major payment companies around the world. Achieving this standard includes accreditation to the highest level of:

  • Secure Networks and Systems
  • Data Protection
  • Strong Access Control
  • Regular Monitoring and Testing

Afterpay’s business depends on their community trusting that they help to plan, buy and pay – including managing and protecting their data. They take that responsibility very seriously.

How do I pay my Afterpay bills?

In most cases for pay-in-4 purchases, customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. 

For monthly payments purchases, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete. 

You can log in to the Afterpay account anytime to view the payment schedule or to make a payment before the next due date.

Does Afterpay charge interest and fees?

Afterpay’s pay-in-4 option is always interest free. There are no fees associated with the account as long as installments are paid on time, according to the payment schedule (provided at the time of order confirmation). A late fee may be charged when an installment for an order is not paid within 10 days after the payment due date (unless otherwise noted on your payment schedule). Afterpay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value (unless indicated otherwise on your payment confirmation email or during the checkout process).Although this 10 day grace period is provided before Afterpay charges a late fee, the Afterpay system reviews customer repayment history for future purchases, so Afterpay encourages payment of your installment as soon as possible.

Afterpay’s longer term monthly payments option may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase. Interest is capped and there are no late fees, loan origination fees, or other fees.

For more information visit help.afterpay.com/hc/en-us

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