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You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson Service Centers are now open with enhanced safety measures, including Pay Via Chat contactless payment. Learn more in the FAQ section below.

Repairs and servicing information

Buying Dyson Products

You can buy spares and accessories for most Dyson products on our Replacement parts page.
Or you can buy them directly from one of our Service Centers, along with a full range of our newest products.

 

Frequently asked questions

Are Dyson Demo Stores & Dyson Service Centers open?

Per guidance from local authorities, Dyson Demo Stores and Dyson Service Center locations have reopened with adjusted business hours and new measures to make your in-store shopping experience as hygienic and safe as possible. We encourage you to test Dyson machines firsthand before you buy and our Experts are happy to demonstrate the technology at an appropriate distance for your convenience and safety. Please refer to your store or service center's page for the most up-to-date information on openings and store hours.

How does Pay Via Chat work at Dyson Service Centers?

For your enhanced safety and security, Dyson Service Centers offer contactless payment with Pay Via Chat​. When it's time to pay, we will send a secure Pay Via Chat link to your smart device. Open the link and enter your American Express, Mastercard, or Visa details. Once you submit your payment, you'll receive an immediate confirmation of your order and can have your receipt printed or emailed to you. Be sure your smart device is set up to access the link via your cellular service through SMS or email.

How do I book or cancel a service appointment?

No appointments are necessary and repairs are completed on a first come, first serve basis. We will always work to meet your service speed expectations and most repairs can be completed while you wait. If a repair cannot be completed when you arrive, we will provide you with a time frame for completion.  See below for service in your area. 

What should I expect when I visit a Dyson Service Center?

Your Dyson Service Engineer will assess your machine and advise you of any action needed before doing any work. You’ll also be able to explore the full range of Dyson technology, see demonstrations, and purchase an extensive range of Dyson accessories for your machine.

I don't live near a Service Center, what are my options?

If you don’t live within driving distance of a Dyson Service Center, you can send in your machine for repairs

Contact Dyson online support for troubleshooting or more information.