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Support for your Dyson Outsize cordless stick vacuum

First-generation Dyson Outsize
Image from video about getting started

Vacuum being placed on charge

Fully charge your batteries

It's important to fully charge click-in batteries as soon as you open the box and after every clean. The battery and monitoring system's algorithm 'learns' over time, and fully charging your batteries help it to more accurately calculate and display remaining run time.

  • Eco mode high torque vacuum cleaner head on carpet
  • Auto mode cleaner head moving from hard floor to carpet
  • The LCD screen showing Boost mode and Dyson Outsize vacuum in handheld mode

  • Digital Motorbar XL cleaner head cleaning different floor surfaces
  • Laser on the cleaner head highlighting dust
  • High Torque cleaner head cleaning different floor surfaces
  • Direct drive cleaner head on carpet
  • Combination tool in use
  • Combination tool in use
Image from video about charging your battery
Dyson V11 vacuum's battery removed from machine

How to swap your click-in battery

To swap your battery, press the red battery release button and pull the battery away from the handle. Then replace it with an additional click-in battery. We recommend alternating and charging all click-in batteries regularly to prolong battery health.

Dyson care Alexa tablet

Problem with your machine?

Try our new voice assistant.

Get troubleshooting advice for your cordless vacuum cleaner using Dyson Care

Say, "Alexa, open Dyson Care" to get started

Image from video about maintaining your machine
  • Image from video about washing the filter
  • Image from video about checking for blockages
  • Image from video about emptying the bin
Image from video about detangling the brush bar

  • Filter being washed at the sink
  • Bin full of debris
  • Image from video about setting up the dock

Frequently asked questions

How often should I clean the filter?

The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

How long does the battery take to fully charge?

A full charge takes up to 4.5 hours.

What's the best way to use an additional battery?

We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.

Can I leave my vacuum on charge?

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.

Should I fully charge my vacuum after every use?

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

Does the screen use up the battery?

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app.

Why isn't my Dyson Outsize vacuum adapting to different floors?

Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

What's the difference between Auto mode and Med mode?

Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.

How do I change the screen’s language?

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the languag+C157e, press the button to scroll to the tick and then press and hold.

What's the switch on the cleaner head for?

You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

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