Skip navigation Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Pure Hot+Cool™ purifier fan heater (HP4A)

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson Genuine filter

    Part No. 965432-01

    Filter for your Dyson Purifier

    $79.99

    See more
  • Remote control

    Part No. 969897-06

    Curved and magnetized to store neatly on the machine

    Currently out of stock.

    $29.99

    See more
  • Filter shroud (Iron)

    Part No. 969899-01

    Replacement Filter shroud (Iron) for your Dyson purifier.

    Currently out of stock.

    $22.99

    See more

  • How to get your Dyson machine working to its full potential.

  • How to use hot, cool and auto modes

    Learn how to use the different modes on your purifier with with our video guide.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

  • Phone

    844-705-4777
    Our helpline hours:
    8:00am - 8:00pm CST Monday to Friday
    9:00am - 6:00pm CST Saturday

  • Email

    help@dyson.com
    To help us address your inquiry as quickly as possible, please include the following in your email:
    - Your name
    - Contact number
    - Product model or serial number