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Support for your Dyson Pure Hot+Cool Cryptomic™ purifying fan heater

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Dyson Genuine Filter (TP06, HP06, PH01, PH02)

Part No. 970341-01

Replacement filter for your Dyson Cryptomic Purifier.


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Filter shroud

Part No. 969899-05

Replacement filter shroud for your Dyson Cryptomic Purifier.

Currently out of stock.


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Remote control

Part No. 969897-05

Curved and magnetized to store neatly on the machine

Currently out of stock.


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Foot pads

Part No. 919272-01

Replacement foot pads for your Dyson machine.


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How to get your Dyson machine working to its full potential.

See how to monitor and replace the combination filters

You can find out how to monitor and replace the combination filter in our video guide. Your Dyson Cryptomic™ filter is permanent, so you don’t need to change it.

Setting up your machine

Watch how to quickly get up and running with our step-by-step guide.

The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.


Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number