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Dyson owner rewards

Fans and Heaters Owner Rewards

Exclusive 20% Savings Event

Select the machine of your choice, add the one-time use promotional code in checkout, and click “apply” to display your discount before confirming payment details.

Direct from Dyson

Free shipping

Free Shipping

Once your order has been processed, it will ship within 2 business days. Due to increased holiday volumes, please expect an additional 3-5 days for processing.  Accessories, spare parts, and tools are not eligible for free shipping, and will ship separately. Please note that there are a small number of zip codes where we will not be able to deliver within this time frame. If you do not qualify, Free Standard Shipping will appear in your order summary.


On acceptance of your order, will make every effort to process orders within this time frame, but issues outside of our control, such as weather, may cause delays. will not be held liable for shipping delays in those cases. To process orders within this time frame, we may need to contact you to validate your credentials.

If no one is home when your order is delivered, you will generally receive a card from the courier with further instructions. Please note due to size restrictions, we are unable to deliver to post office boxes.

If you have any questions regarding your order, please contact

Price match guarantee

Price Match Guarantee

Be confident that you're getting the best price on If within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-866-664-9004 or chat to get started. Here’s what you’ll need to know:

- Product must be the exact same model number as it appears on and in stock.

- Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL).

- Authorized dealers are limited to Amazon, Barneys, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Kohls, Lowes, Macy’s, MOMA, Neiman Marcus, QVC, Sams Club, Sears, Sephora, Target, Ulta, Video Audio Center, and Wal-Mart.

- Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, or a demonstrator product.

- Product price must not be lower due to an advertising error or misprint.

Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

2-year warranty

Dyson parts and labor warranty

All Dyson cordless vacuums, purifiers, humidifiers, heaters, fans, and hair dryers are covered by our 2-years parts and labor warranty. All Dyson upright and canister vacuums are covered by our 5-years parts and labor warranty. But we'll still be here when yours runs out; we provide Dyson technology owners with a lifetime of support.

If you need to contact Dyson for advice, you'll speak to a Dyson employee in our US office. Phone, email, live chat, Facebook, Twitter; our experts are on hand. And for out-of-hours assistance, you can find quick answers on our help pages.

And when you buy from, we register your warranty automatically - you won't have to fill in any more forms.

30-day money-back policy

Money-back Policy

All products purchased from Dyson Direct must be returned within 30 days of purchase for a full refund, with the exception of Dyson V8 and V7 vacuums, which must be returned within 90 days of purchase. Dyson Direct will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).


Customer Service Helpline

If you have questions please contact us. You can email or call:

- - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less

- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday). 


Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. 

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

2. Package the item(s) to be returned in the original Dyson packaging.

3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight only if the return is a result of our error. 

The restocking/handling fee varies by product:

Upright and canister vacuum cleaners:
$14.99 restocking/handling fee per unit 

Cordless and handheld vacuum cleaners, purifiers, fans and fan heaters:
$9.99 restocking/handling fee per unit 

Tools, accessories and spare parts:
$2.99 restocking/handling fee per unit