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Owner Rewards

Exclusive 20% Savings Event

Select the machine of your choice, add the one-time use promotional code* in checkout, and click “apply” to display your discount before confirming payment details.

*Don’t have a code? Register your machine by calling 1-866-664-9004 to speak to a Dyson expert about Owner Rewards.

Terms & conditions apply.

How to shop during an Owner Rewards Event:

Online

Visit the Owner Rewards shop to see all eligible machines. You'll be asked to apply your unique promotional code during checkout and your exclusive discount will be applied to your order.

On the phone

Don't have a code? Call 1-866-664-9004 to speak with a Dyson expert, place an order and set up a web account for future use or chat with experts 7 days a week.

In person

Visit your nearest Dyson Service Center or Dyson Demo to test the latest Dyson technology, and speak with Dyson experts to find the right machine for you and hear about Owner Rewards benefits. 

Why Register? More perks.

Being a Dyson product registered owner has even more perks:

Exclusive Savings Events

Save 20% during Savings Events, only for Dyson owners.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center, during the life of your warranty.

First to know

Invitations to exclusive events and sneak peeks at our latest technology before anyone else.

VIP Hotline

Assistance from our team of Dyson experts, who are on hand to help through a dedicated VIP hotline: 1-866-664-9004, and online support 7 days a week.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complementary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

Sketch of Dyson machines

Enjoy all the benefits.

Sign up to receive email updates in Your Dyson account for news on new Dyson technology, helpful tips to get the best from your machine, and exclusive offers and invitations to special events.

Free tools with auto-registration

Free tools with auto-registration

Exclusive to Dyson.com

Choose additional tools absolutely free with auto-registration on select vacuums. To choose your free tools, see the accessory selector page after you add to cart.

Free tools worth up to $75. Amount may vary based on tool selection and availability.

Price match promise

Price Match Promise

Be confident that you're getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference if the below details are satisfied, Visit dyson.com/pricematch, chat, or contact our Customer Service team at 1-866-664-9004 to get started. Here are the details you’ll need to know:

  • Product must be the exact same model number as it appears on Dyson.com and in stock.
  • Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL. Advertised price must be the listed price; membership/loyalty or promo code entries are not eligible for price matching).
  • Authorized dealers are limited to Amazon, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, MOMA, QVC, Sam's Club, Target, and Video Audio Center.
  • Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, “close out”, “clearance” or a demonstrator product.
  • Product price must not be lower due to an advertising error or misprint.
  • Hair Care products, which includes Dyson Supersonic, Dyson Airwrap, and Dyson Corrale, are not eligible for price matching.

Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

Free 2-day shipping

Free 2-day shipping - Exclusions apply.

Please allow 1-2 business days for order processing.

The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com for select zip codes. Eligibility varies by location of item and the shipping address zip code. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 10-15 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.

On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska.

30-day or 90-day money-back guarantee

Money-back Guarantee

Due to the ongoing health emergency, we have extended our money-back guarantee. We will be accepting returns that are postmarked by November 1st, 2020 on all purchases made between June 1st, 2020 and September 30th, 2020. Dyson V11™ cordless vacuums, CSYS™ task lights, Lightcycle™ task lights, and Lightcycle™ Morph lights purchased between these dates can still be returned for a full refund within 90 days from the date of purchase.

Customer Service Helpline

If you have questions please contact us. You can email or call:

-  questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less

- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday). 

 

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise. 

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

2. Package the item(s) to be returned in the original Dyson packaging.

3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.

Clean filter on washing line

Get the most out of your machine

Our maintenance alerts remind you when to wash a filter, or clean the brush bar. Our machines work hard, so you don't have to.

Dyson Eye robot vacuum

Reviewer Program

As well as accessing exclusive special offers, registered owners may be invited to review the latest Dyson technology – before it's available to buy.

Recycle logo Dyson

Upgrading your old machine?

Please recycle your old vacuum cleaner responsibly. Find your local community recycling center, or drop off your machine at a Dyson Service Center.

Only Dyson gives you:

Free tools with auto-registration

Free tools with auto-registration

Exclusive to Dyson.com

Choose additional tools absolutely free with auto-registration on select vacuums. To choose your free tools, see the accessory selector page after you add to cart.

Free tools worth up to $70. Amount may vary based on tool selection and availability.

Price match promise

Price Match Promise

Be confident that you're getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference if the below details are satisfied, Visit dyson.com/pricematch, chat, or contact our Customer Service team at 1-866-664-9004 to get started. Here are the details you’ll need to know:

  • Product must be the exact same model number as it appears on Dyson.com and in stock.
  • Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL. Advertised price must be the listed price; membership/loyalty or promo code entries are not eligible for price matching).
  • Authorized dealers are limited to Amazon, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, MOMA, QVC, Sam's Club, Target, and Video Audio Center.
  • Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, “close out”, “clearance” or a demonstrator product.
  • Product price must not be lower due to an advertising error or misprint.
  • Hair Care products, which includes Dyson Supersonic, Dyson Airwrap, and Dyson Corrale, are not eligible for price matching.

Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

Free 2-day shipping

Free 2-day shipping - Exclusions apply.

Please allow 1-2 business days for order processing.

The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com for select zip codes. Eligibility varies by location of item and the shipping address zip code. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 10-15 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.

On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska.

30-day or 90-day money-back guarantee

Money-back Guarantee

Due to the ongoing health emergency, we have extended our money-back guarantee. We will be accepting returns that are postmarked by November 1st, 2020 on all purchases made between June 1st, 2020 and September 30th, 2020. Dyson V11™ cordless vacuums, CSYS™ task lights, Lightcycle™ task lights, and Lightcycle™ Morph lights purchased between these dates can still be returned for a full refund within 90 days from the date of purchase.

Customer Service Helpline

If you have questions please contact us. You can email or call:

-  questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less

- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday). 

 

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise. 

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

2. Package the item(s) to be returned in the original Dyson packaging.

3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.