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Dyson owner rewards

Owner Rewards

Exclusive 20% Savings Event

Don’t have a code? Register your machine by calling 1-866-664-9004 to speak to a Dyson expert about Owner Rewards.

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Terms & conditions apply.

How to shop during an Owner Rewards Event:

Online

Visit the Owner Rewards shop to see all eligible machines. You'll be asked to apply your unique promotional code during checkout and your exclusive discount will be applied to your order.

On the phone

Don't have a code? Call 1-866-664-9004 to speak with a Dyson expert, place an order and set up a web account for future use or chat with experts 7 days a week.

In person

Visit your nearest Dyson Service Center or Dyson Demo to test the latest Dyson technology, and speak with Dyson experts to find the right machine for you and hear about Owner Rewards benefits. 

Why Register? More perks.

Being a Dyson product registered owner has even more perks:

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if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Exclusive Savings Events

Save 20% during Savings Events, only for Dyson owners.

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if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center, during the life of your warranty.

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if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

First to know

Invitations to exclusive events and sneak peeks at our latest technology before anyone else.

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if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

VIP Hotline

Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline: 1-866-664-9004, and online support 7 days a week.

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if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

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if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complementary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

Sketch of Dyson machines

Enjoy all the benefits.

Sign up to receive email updates in Your Dyson account for news on new Dyson technology, helpful tips to get the best from your machine, and exclusive offers and invitations to special events.

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if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Free tools with auto-registration

Free tools with auto-registration

Exclusive to Dyson.com

Choose up to 3 additional tools absolutely free with auto-registration on select vacuums. To choose your free tools, see the accessory selector page after you add to cart.

Free tools worth up to $99.99. Amount may vary based on tool selection and availability.

Price match promise

Price match promise

Be confident that you're getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-866-664-9004 or chat to get started. Here’s what you’ll need to know:

- Product must be the exact same model number as it appears on Dyson.com and in stock.

- Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL).

- Authorized dealers are limited to Amazon, Barneys, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Kohls, Lowes, Macy’s, MOMA, Neiman Marcus, QVC, Sams Club, Sears, Sephora, Target, Ulta, Video Audio Center, and Wal-Mart.

- Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, “clearance” or a demonstrator product.

- Product price must not be lower due to an advertising error or misprint.

Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

Free 2-day shipping. Exclusions apply.

Free 2-day shipping

Please allow 1-2 business days for order processing.

The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com for select zip codes. Eligibilty varies by location of item and the shipping address zip code. In-stock orders received by 1:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 10-15 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.

On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, and cannot deliver to PO boxes or APO/FPO addresses.

30-day or 90-day money-back guarantee

Money-back Guarantee

If you'd like to return a Dyson machine for a full refund, you need to do so within 30 days of purchase. For Dyson V11™ vacuums, you have 90 days from purchase. Dyson Direct will pay for return freight. 

 

Customer Service Helpline

If you have questions please contact us. You can email or call:

-  questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less

- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday). 

 

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. 

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

2. Package the item(s) to be returned in the original Dyson packaging.

3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.

Clean filter on washing line

Get the most out of your machine

Our maintenance alerts remind you when to wash a filter, or clean the brush bar. Our machines work hard, so you don't have to.

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if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Dyson Eye robot vacuum

Reviewer Program

As well as accessing exclusive special offers, registered owners may be invited to review the latest Dyson technology – before it's available to buy.

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if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Recycle logo Dyson

Upgrading your old machine?

Please recycle your old vacuum cleaner responsibly. Find your local community recycling center, or drop off your machine at a Dyson Service Center.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Only Dyson gives you:

Free tools with auto-registration

Free tools with auto-registration

Free tools with auto-registration

Exclusive to Dyson.com

Choose up to 3 additional tools absolutely free with auto-registration on select vacuums. To choose your free tools, see the accessory selector page after you add to cart.

Free tools worth up to $99.99. Amount may vary based on tool selection and availability.

Price match promise

Price match promise

Price Match Promise

Be confident that you're getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-866-664-9004 or chat to get started. Here’s what you’ll need to know:

- Product must be the exact same model number as it appears on Dyson.com and in stock.

- Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL).

- Authorized dealers are limited to Amazon, Barneys, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Kohls, Lowes, Macy’s, MOMA, Neiman Marcus, QVC, Sams Club, Sears, Sephora, Target, Ulta, Video Audio Center, and Wal-Mart.

- Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, “clearance” or a demonstrator product.

- Product price must not be lower due to an advertising error or misprint.

Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

Free 2-day shipping

Free 2-day shipping

Free 2-day shipping

Please allow 1-2 business days for order processing.

The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com for select zip codes. Eligibilty varies by location of item and the shipping address zip code. In-stock orders received by 1:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 10-15 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.

On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, and cannot deliver to PO boxes or APO/FPO addresses.

30-day or 90-day money-back guarantee

30-day or 90-day money-back guarantee

Money-back Guarantee

If you'd like to return a Dyson machine for a full refund, you need to do so within 30 days of purchase. For Dyson V11™ vacuums, you have 90 days from purchase. Dyson Direct will pay for return freight. 

 

Customer Service Helpline

If you have questions please contact us. You can email or call:

-  questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less

- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday). 

 

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. 

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

2. Package the item(s) to be returned in the original Dyson packaging.

3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.