Problem with your machine?
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Get troubleshooting advice for your cordless vacuum cleaner using Dyson Care
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Genuine Dyson spare parts and accessories for your machine:
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Pet grooming kit
Part No. 972205-01
Captures loose hair as you brush your pet. Flexible bristles self-clean in an instant. For medium and long haired pets.
$69.99
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Detail cleaning Kit
Part No. 972203-01
Dyson-engineered accessories to clean delicate surfaces and hard-to-reach places. In your home or car.
$74.99
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Light pipe crevice tool
Part No. 970466-01
Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you're cleaning
Currently out of stock.
$59.99
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Pre-filter (Blue)
Part No. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
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How to get your Dyson machine working to its full potential.
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How to wash your filter
Washing your Dyson filter is quick and easy. Clean it regularly to keep your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.
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How to secure the charging dock
Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.
The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
Live chat
The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom right corner of your screen at any time.
Phone
1-866-693-9766
Our helpline hours:
- 8:00am - 8:00pm CST Monday to Friday
- 9:00am - 6:00pm CST Saturday