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Dyson Cool™ tower fan (White/Silver)
See all steps

Please select the appropriate option

Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Is there anything else we can help with?

Please select the appropriate option

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Checking for blockages

Remove the loop amplifier by turning it anti-clockwise until it comes away from the Main body.

Check for blockages and remove as necessary.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Test the machine

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Does the newspaper lift beyond 45 degrees?

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Check between the Main body and loop for any obstructions.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow

Oscillation

Sleep timer

Has this resolved the problem?

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.

Do the controls on the machine itself work?

You might need a replacement part.

You can solve this by ordering a new Remote control (White) below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control (White)

Part no. 965824-01

<p>Replacement Remote control (White) for your Dyson machine.</p>

$19.99

Remote control (White)

Remote control (White)

Part no. 965824-01

<p>Replacement Remote control (White) for your Dyson machine.</p>

$19.99

$19.99

Test the machine

Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.

Does the airspeed change using the controls on the machine?

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow

Oscillation

Sleep timer

Has this resolved the problem?

Change the remote battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Test the machine

Press and hold the button on the Main body.

Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.

Does the airspeed change using the controls on the machine?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow

Oscillation

Sleep timer

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Reset the machine

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow

Oscillation

Sleep timer

Has this resolved the problem?

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

No power

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Reset the machine

To reset the machine, turn the power off (using either the power button on the remote or the Main body), wait 60 seconds and then turn back on.

Has this resolved the problem?

Please select the appropriate option

Please do not attempt to use the machine in this condition.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow

Oscillation

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

For storage and ease, the remote control can be magnetically attached to the top of the loop.

Has this resolved the problem?

Do not plug in or attempt to use the machine if the power cord is damaged.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Assembling your machine

Lower the Main body onto the base, aligning the arrows.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

For storage and ease, the remote control can be magnetically attached to the top of the loop.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How to use

  • Press the Standby button on the appliance to turn ON/OFF.
  • Press and hold the Standby button on the appliance to adjust the airflow.
  • Airflow will increase to a maximum before decreasing.

Please note, the oscillation and timer functions cannot be operated without the remote control.

Is there anything else we can help you with?

How to use

On/Off

Oscillation On/Off.

Please note, the oscillation functions cannot be operated without the remote.

Airflow control

Sleep timer.

Please note, the timer functions cannot be operated without the remote.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the base of the machine.

Is there anything else we can help you with?

Getting started

Please follow the steps in the video.

Is there anything else we can help you with?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

Please note, the remote control can be attached to the top of the appliance with the buttons facing down.

Oscillation

Toggle oscillation on or off with the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Sleep timer

To set the sleep timer, select the desired time.

When the time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.

Carefully hold the base and the top of the air loop amplifier.

Attach the remote control to the top of the appliance with the buttons facing down.

Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help with?

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help with?