
Let's get your machine working
Dyson Omni-glide+
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How to empty the bin
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Issue resolved
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More help required
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Troubleshooting
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Unusual noise
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Grating or rattle
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Check for blockages
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Issue resolved
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Select floor tool
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Accessory blocked
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check Cleaner head
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Check Cleaner head
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Washing the brush bars
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Test the machine
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Check the bin inlet
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Replacement part required
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Exchange required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Machine is not picking up well
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Cutting out
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Power or electrical issue
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Intermittent power
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Pulsating
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Run time
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Machine has no power
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Blue flashing light
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Filter
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The brush bar is not spinning on the floor tool
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Omnidirectional Fluffy™ cleaner head
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Replacement part required
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Washing the brush bars
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Filter blocking frequently
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Emptying the bin - step by step
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Scratches or marks on the wand
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Download the user guide
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How to get started
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Attaching the accessories
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Changing the battery
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Charging your machine's battery
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Installing the dock
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Screw installation
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Sticky pad installation
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Serial number location
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How to wash the filter
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How to clean the floor tool
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Cleaning the quick-release mini motorised head
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Cleaning the Omnidirectional Fluffy™ cleaner head
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Washing the brush bars
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Cleaning your bin
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Popular queries
Please select the appropriate option
Please follow the steps in the video.
Emptying the bin - step by step
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin.

Remove the wand by pressing the red wand release button and pulling away from the bin.

To release the dirt
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Closing the bin
Close the clear bin by pushing the bin base upwards until it clicks into place.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Test the machine
Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Turn the machine on.
Put the machine in Max mode.
Turn the machine off.
Check for blockages
Check both ends of the wand for blockages and remove as necessary.

Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.
Turn on and test the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Which floor tool are you using?
Turn the machine off.
Check for blockages
With the accessory removed from the machine, check both ends for blockages and remove as necessary.
Refit the accessory back onto the machine.
Turn on and test the machine.
Turn the machine off.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the shroud opening
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Turn on and test the machine.
Remove the bin
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.
Check the cyclone for blockages and remove as necessary.
To refit the clear bin
Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.
Attach the wand and cleaner head and test the machine.
This indicates the filter needs washing. Please follow the steps in the video.
Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Turn on and test the machine.
Has this resolved the problem?
Removing the filter
Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.
Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying
Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit
Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

Clear the floor tool
Press the cleaner head release button to remove it from the wand.
Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

Has this resolved the problem?
Washable brush bars - step by step
Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.
Press the cleaner head release button to remove it from the wand.
Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Hold the brush bars under running water and gently rub to remove any lint or dirt. Keep washing until the water runs clear.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

The cleaner head housing is not washable and should only be wiped over with a damp lint-free cloth.
Refit the cleaner head on the machine.
Turn on and test the machine.
Remove the bin
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.
Turn on and test the machine.
Check the bin inlet
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
To refit the clear bin
Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.
Turn on and test the machine.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
$39.99

Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
$39.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please select the appropriate option
Before testing the machine please ensure that any hair or loose clothing is clear of the machine.
The suction power of the machine varies depending which power mode you have selected. Boost mode being the most powerful.
Pick up issues are typically caused by a blockage.
Turn the machine off.
Remove the tools
Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Turn on and test the machine.
Turn the machine off.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the shroud opening
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Turn on and test the machine.
Please select the appropriate option
Ensure the machine is only used on hard-flooring. The machine will not work on carpet.
Turn the machine off.
Remove the battery
Push up the battery release button on the top of the handle and slide the battery out of the handle.

Fit the battery
Align your battery with the handle and slide it in. Push firmly until it clicks into place.

Turn the machine on.
This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.
Turn the machine off.
Remove the tools
Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Turn on and test the machine.
Please ensure the battery is charged to 100% after every use.
Run time
The overall run time can increase and decrease depending on the power mode, floor type and tool being used.
Eco mode
The machine will run for up to 20 minutes on Eco mode.
Max mode
Designed for intensive cleaning on ground-in dirt, with up to 5 minutes of run time.
Fully charge the machine for 4 hours.

Where you have additional click-in batteries, we recommend alternating and charging all click-in batteries regularly to prolong battery health.
Test the machine
Remove all tools and accessories from the machine.

Press the ON/OFF button on the Main body of the machine.
Which light is showing?
Charge the machine
This indicates the machine needs charging. Place the machine on charge for 4 hours.
The LED light on the end of the handle will pulse with a blue LED light when charging and the light will go out when fully charged.

We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please select the appropriate option
Damp or musty
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter and the two washable brush bars from the Dyson omnidirectional Fluffy™ cleaner head can be washed. The bin can be cleaned with a damp cloth only. Washed and cleaned parts must be completely dry before being refitted to the machine.
Remove the bin
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
The clear bin is not dishwasher safe and the use of detergents, polishes or air fresheners to clean the clear bin is not recommended as this may damage your machine. Clean the clear bin with a damp cloth only.
To refit the clear bin
Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.
This indicates the filter needs washing. Please follow the steps in the video.
Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Turn on and test the machine.
Has this resolved the problem?
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
Please select the next step
Please select the appropriate option
You might need a replacement part.
You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.
Docking station
Part no. 971239-01
Engineered for quick grab and go cleaning.
$19.99

Docking station
Part no. 971239-01
Engineered for quick grab and go cleaning.
$19.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
$39.99

Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
$39.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Combi-crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combi-crevice tool
Part no. 965257-01
Two tools in one, for versatile cleaning around the home.
$19.99

Combi-crevice tool
Part no. 965257-01
Two tools in one, for versatile cleaning around the home.
$19.99
You might need a replacement part.
You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.
Filter
Part no. 965241-01
Replacement filter for your Dyson cordless vacuum.
$29.99

Filter
Part no. 965241-01
Replacement filter for your Dyson cordless vacuum.
$29.99
You might need a replacement part.
You can solve this by ordering a new Double Fluffy™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Double Fluffy™ cleaner head
Part no. 965264-01
Glides in all directions for easy, quick pickups on hard floors.
$129.99

Double Fluffy™ cleaner head
Part no. 965264-01
Glides in all directions for easy, quick pickups on hard floors.
$129.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand (420mm) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (420mm)
Part no. 971032-01
<p>Replacement Wand (420mm) for your Dyson Omniglide™ vacuum cleaner.</p>
$29.99

Wand (420mm)
Part no. 971032-01
<p>Replacement Wand (420mm) for your Dyson Omniglide™ vacuum cleaner.</p>
$29.99
Removing the filter
Remove the filter by turning it anticlockwise. Gently pull it away from the machine.
Gently tap the filter unit to remove any excess dust and debris before washing it.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying
Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit
Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please select the appropriate option
Ensure the machine is only used on hard-flooring. The machine will not work on carpet.
Please check all floor tools
Please connect the floor tool directly on to the bin.
If the brush bar on every tool spins when connected to the bin, please select "The wand is damaged".
If the brush bar isn't spinning on any tool, please select "The brush bar does not spin on any cleaner head".
Which floor tool are you using?
Clear the floor tool
Press the cleaner head release button to remove it from the wand.
Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

Has this resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Washable brush bars - step by step
Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.
Press the cleaner head release button to remove it from the wand.
Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Hold the brush bars under running water and gently rub to remove any lint or dirt. Keep washing until the water runs clear.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

The cleaner head housing is not washable and should only be wiped over with a damp lint-free cloth.
Refit the cleaner head on the machine.
Turn on and test the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Clear the floor tool
With the Quick-release Mini motorised head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please follow the steps in the video.
Please ensure that you are emptying the bin as soon as the dirt reaches the level of the MAX mark.

Should the dirt in the bin exceed the MAX mark, the excess dirt can be pulled directly into the filter causing a blockage.
Has this resolved the problem?
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin.

Remove the wand by pressing the red wand release button and pulling away from the bin.

Emptying the bin
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Closing the bin
Close the clear bin by pushing the bin base upwards until it clicks into place.
Scratches or marks on the wand
Marks on the wand can be caused by making contact with a painted surface such as a door frame.
These can be removed by wiping them with a damp cloth.
All the tools provided with the machine will fit the wand and the bin inlet.
Attach the tools to the end of the wand, ensuring the connections line up.
Removing the click-in battery
Push up the battery release button on the top of the handle and slide the battery out of the handle.

Re-fitting your battery
Align your battery with the handle and slide it in. Push firmly until it clicks into place.

Looking after your batteries
If you own an additional click-in battery, we recommend fully charging it soon after purchase, and alternating and charging all click-in batteries regularly to prolong battery health.
Please follow the steps in the video.
Charging the machine
For the best experience, we recommend fully charging your machine as soon as you open the box and after every clean.
If you own an additional click-in battery, we recommend fully charging it soon after purchase, and alternating and charging all click-in batteries regularly to prolong battery health.
Connect the charger directly to the charging point on the base of the handle of your machine. You can also connect to your dock as shown in the installation instructions supplied with your dock.

It can take up to 4 hours to fully charge your battery.
Your battery has been designed to be left on charge.
Looking after your batteries
Your machine is designed to switch off if the battery temperature is below 10°C (50°F), to protect the motor and battery.
Don’t charge or store your machine below this temperature.
You can help prolong the battery life by leaving your machine to cool down before recharging.
Please follow the steps in the video.
Please select the appropriate option
To install the dock with screws, you will need a pencil, two suitable screws and two wall plugs.
Place the machine in the wall dock.
If your machine is supplied with two wand lengths, choose the wand length you will use most frequently.

Align the machine to the wall with the cleaner head pressed up against it.

Mark the wall with your pencil, where indicated by the sticker.

Drill holes where marked, insert the wall plugs into the holes. Screw the dock securely into place.

Remove the sticker.
Installing the dock
Clean the wall surface before fixing the dock.
The self-adhesive pad must only be used to fix the dock to tiles, glass, smooth solid surfaces and metal.

To attach your dock using the sticky pad, remove the backing paper from one side of the tab. With the red tab at the bottom, stick the pad to your dock.

Place the machine in the wall dock.
If your machine is supplied with two wand lengths, choose the wand length you will use most frequently.

Align the machine to the wall with the cleaner head pressed up against it.

Remove the sticker from the dock and backing paper from the sticky pad.
Press the dock firmly against the wall for ten seconds to attach the sticky pad securely to the wall.

Finding the machine serial number
The serial number can be found in the following locations:
On the front of the instruction manual.
On the box of the machine.
Underneath the removable filter on the main body.
Please follow the steps in the video.
Washing the filter - step by step
Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.
Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.
Which floor tool are you using?
The Quick-release Mini motorised head is not washable. Wipe over with a damp lint-free cloth.
Clear the floor tool
Press the cleaner head release button to remove it from the wand.
Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

Is there anything else we can help with?
Washable brush bars - step by step
Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.
Press the cleaner head release button to remove it from the wand.
Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Hold the brush bars under running water and gently rub to remove any lint or dirt. Keep washing until the water runs clear.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

The cleaner head housing is not washable and should only be wiped over with a damp lint-free cloth.
Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.
Empty your bin before cleaning it.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

The clear bin is not dishwasher safe and the use of detergents, polishes or air fresheners to clean the clear bin is not recommended as this may damage your machine. Clean the clear bin with a damp cloth only.
Slide the bin onto the runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.
Further help
Dyson Omni-glide+