Let's get your machine working
V11 Torque Drive
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Troubleshooting
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Alerts
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Replacement part required
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Accessory
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Cutting out
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Direct drive cleaner head
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High Torque cleaner head
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Quick-release Mini motorised head
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Soft roller cleaner head
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Washing the brush bars
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step-by-step
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Filter wash alert
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Unusual noise
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Machine is pulsating
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Blockage light
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Check for blockages
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Select floor tool
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Accessory blocked
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Check inlet
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Direct drive cleaner head pulsing
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Replacement part required
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High Torque cleaner head pulsating
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Replacement part required
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QR Mini motorised head pulsing
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Replacement part required
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Soft roller cleaner head pulsing
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Replacement part required
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Washing the brush bars
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Washing the brush bars - step-by-step
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Replacement part required
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Cutting out
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Blockage light
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Replacement part required
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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No LED
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Inspect display
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Replacement part required
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The brush bar is not spinning on the floor tool
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Direct drive cleaner head
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Replacement part required
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High Torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Washing the brush bars
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step-by-step
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Digital screen showing alert
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Scratches or marks on the wand
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Replacement part required
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Click-in battery below or you can contact our Customer Support Team at 1-866-314-8881.
Click-in battery
Part no. 970425-01
Replacement or additional click in battery for your Dyson vacuum cleaner.
$129.99
Click-in battery
Part no. 970425-01
Replacement or additional click in battery for your Dyson vacuum cleaner.
$129.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
<div>Charges your vacuum with or without the Wall Dok™.</div>
$29.99
Charger
Part no. 969350-02
<div>Charges your vacuum with or without the Wall Dok™.</div>
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$111.99
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$111.99
$111.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
<div>Charges your vacuum with or without the Wall Dok™.</div>
$29.99
Charger
Part no. 969350-02
<div>Charges your vacuum with or without the Wall Dok™.</div>
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$111.99
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$111.99
$111.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Wand (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Blue)
Part no. 969109-01
<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>
$29.99
Wand (Blue)
Part no. 969109-01
<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>
$29.99
You might need a replacement part.
You can solve this by ordering a new Wand (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Blue)
Part no. 969109-01
<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>
$29.99
Wand (Blue)
Part no. 969109-01
<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>
$29.99
Further help
V11 Torque Drive
