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Support for your Dyson V11™ cordless stick vacuum

V11 Torque Drive

Here you can find helpful tips, maintenance advice, your user manual and more.

Register your machine

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

You can quickly get up and running with our step-by-step guide.

Image from video about getting started

Vacuum being placed on charge

Fully charge your batteries

It's important to fully charge all click-in batteries as soon as you open the box, and after every clean. The battery and monitoring system's algorithm 'learns' over time, and fully charging your batteries helps it to more accurately calculate and display remaining run time.

Learn more about the battery

Using your machine

Understanding the three cleaning modes

  • Dyson V11 vacuum being used on different floor types

    Auto/Med mode

    Automatically adjusts suction power across different floor types. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.

  • Dyson V11 vacuum cleaning ground-in dirt

    Boost mode

    Designed for intensive cleaning on ground-in dirt, with up to five minutes of run time.

  • Dyson V11 vacuum in use

    Eco mode

    Maximum run time for longer cleans all around your home.

Getting to know your cleaner heads

There are four different Dyson-engineered cleaner heads available for your Dyson V15 Detect™ vacuum.

  • Direct drive cleaner head picking up debris

    Motorbar™ cleaner head

    Hair removal vanes automatically clear hair from the brush bar as you clean. Drives stiff nylon bristles into carpets to capture ground-in dirt.

  • High Torque cleaner head cleaning different floor surfaces

    High Torque cleaner head

    Uses Dyson DLS™ (Dynamic Load Sensor) technology to automatically adjust power across floor types. So you can deep clean between carpet and hard floor without having to change accessories.

  • Direct drive cleaner head picking up debris

    Direct drive cleaner head

    Drives stiff nylon bristles into carpets to capture ground-in dirt.

  • Soft roller cleaner head on hard floor

    Fluffy™ cleaner head

    Engineered for hard floors. Sucks up fine dust and large debris simultaneously.

  • Flexi crevice tool in use

    Flexi crevice tool

    Extends and flexes into awkward gaps. Ideal for cleaning between furniture.

  • Combination tool in use

    Combination tool

    Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.

  • Soft dusting brush in use

    Soft dusting brush

    Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

  • Mattress tool in use

    Mattress tool

    Removes dirt and allergens from mattresses and upholstery.

  • Stubborn dirt brush in use

    Stubborn dirt brush

    The stiff bristles remove mud and dried-in dirt.

  • Up-top adaptor in use

    Up-top adaptor

    Twists and locks at different angles for effective cleaning in high-up areas of your home.

  • Reach-under tool in use

    Reach-under tool

    Extends, bends and twists to remove dust and allergens from awkward spaces.

  • Extension hose in use

    Extension hose

    Combines with other Dyson tools to provide a longer reach.

This is a carousel with slides. Use Next and Previous buttons to navigate, or jump to a slide with the slide dots.

Using the LCD screen

The LCD screen shows current performance, including selected cleaning mode, remaining run time, filter maintenance reminders and blockage reports.

Screen showing cleaning mode

Using the LCD screen

The LCD screen shows current performance, including selected cleaning mode, remaining run time, filter maintenance reminders and blockage reports.

See remaining run time

Pull the trigger for a few seconds to see remaining run time. The time displayed will take the cleaning mode, tool and floor type into account.

Screen showing run time

See remaining run time

Pull the trigger for a few seconds to see remaining run time. The time displayed will take the cleaning mode, tool and floor type into account.

Maintenance alerts

The screen will remind you when it's time to clean your filter to maintain optimum performance. It'll also inform you about blockages and how to clear them.

Screen showing maintenance alert

Maintenance alerts

The screen will remind you when it's time to clean your filter to maintain optimum performance. It'll also inform you about blockages and how to clear them.

Charging your machine's battery

If your machine has a red catch on the battery, you can charge your battery on or off your machine, in or outside of the dock.

Image from video about charging your battery

Dyson care Alexa tablet

Problem with your machine?

Try our new voice assistant.

Get troubleshooting advice for your cordless vacuum cleaner using Dyson Care

Say, "Alexa, open Dyson Care" to get started

Maintaining your machine

From clearing the brush bar to washing the filter, our quick guide will help you keep your machine working at its best.

Image from video about maintaining your machine
  • Image from video about washing the filter

    Washing the filter

    We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

  • Image from video about checking for blockages

    Checking for blockages

    Your machine will make a pulsing sound when there's a blockage. Watch the video to see how to find blockages.

  • Image from video about emptying the bin

    Emptying the bin

    The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. See how to do it.

Image from video about detangling the brush bar

Detangling the brush bar

Clearing wrapped hair and fibres relieves unnecessary strain on your machine’s motor – restoring full power. Watch how.

Useful tips

  • Filter being washed at the sink

    Regularly wash the filter

    It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this. 

  • Bin full of debris

    Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Image from video about setting up the dock

    Setting up your charging dock

    You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up. 

Frequently asked questions

How often should I clean the filter?

The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

How long does the battery take to fully charge?

A full charge takes up to 4.5 hours.

What's the best way to use an additional battery?

We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.

Can I leave my vacuum on charge?

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.

Should I fully charge my vacuum after every use?

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

Does the screen use up the battery?

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app.

Why isn't my Dyson V11™ vacuum adapting to different floors?

Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

What's the difference between Auto mode and Med mode?

Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.

How do I change the screen’s language?

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the languag+C157e, press the button to scroll to the tick and then press and hold.

What's the switch on the cleaner head for?

You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

Tools to tackle more

  • Flexi crevice tool

    Part No. 971433-01

    Extends and bends. For hard-to-reach places around your home and car.

    $29.99

    See more

  • Cord free adaptor

    Part No. 968235-01

    Replacement cord free adaptor for your Dyson vacuum cleaner.

    Please call us on 1-866-693-9766 as we don't sell this part online.

    See more

  • Dyson Floor Dok™

    Part No. 971445-01

    Free-standing design, engineered to store your vacuum and tools.

    Currently out of stock.

    $149.99

    See more
See more tools

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  • Machine Information

    Helpful tips to get the most out of your machine and keep it working at its best.

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