
Let's get your machine working
Dyson Zone™ headphones with air purification (Ultra Blue/Prussian Blue)
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WP01
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MyDyson™ app and connectivity
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Troubleshooting
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Already connected
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The app is displaying an alert
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Air quality sensor fault
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Airflow fault
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Another device connected
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Query resolved
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Issue not resolved, please speak to our Customer Support Team
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Attach visor
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Could not connect
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Earcup fault
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Filters missing
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LED Failure
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Visor fault
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Fault detected
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Some of my app features are not available
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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My headphones won't automatically update
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I can't control my headphones using the app
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My headphone's connection is intermittent
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My air live quality and sound data are not showing
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Not connected
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I didn't receive a login code email
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I'm unable to find or install the MyDyson™ app
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I'm having trouble logging into the MyDyson™ app
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I'm having trouble connecting to my headphones
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The audio pairing is failing
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Android
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I'm having trouble with this step
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Issue not resolved, please speak to our Customer Support Team
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Complete the set up
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Apple
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I'm having trouble with this step
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I'm having trouble pairing with the headphones
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Initialising the sensors
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The app isn’t finding my headphones
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Pair the machine
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I'm not sure
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Pairing your headphones
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Add machine
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I'm having trouble with this step
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Using the MyDyson™ app
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How do I find my air quality info?
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How do I control airflow settings in the app?
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Machine settings
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Changing your headphone’s location settings
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Turn the volume limiter on/off
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Checking your filter life
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Editing your headphone's name
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Managing notifications
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Updating your machine's software
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How do I find my sound readings?
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How do I change my audio settings in the app?
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How do I switch between my machines?
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Changing your ear cushions
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Query resolved
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New query
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Troubleshooting your headphones
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Airflow issue
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Auto activity mode not working
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Intermittent airflow
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No/weak airflow
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Check if there sufficient battery charge
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Check the activity settings on headphones
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Check the settings of the headphones
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How to insert the filters
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Uneven airflow
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Check the filter life
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Audio issue
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Active noise cancelling (ANC) not working
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Reset the headphones
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Audio too quiet
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Check the app being used
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Reset the headphones
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Intermittent audio
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Reset the headphones
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The motor is too loud
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No audio
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Check Bluetooth range and device settings
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Reset the headphones
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Connect to device
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Check Bluetooth range and device settings
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Poor audio quality
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MyDyson™ app and connectivity
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Power or electrical issue
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Intermittent power
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Machine will not turn on
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Flashing amber light
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Flashing red light
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Issue not resolved, please speak to our Customer Support Team
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No light
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Green ring of light
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No light
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Pulsing amber light
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Pulsed flashing white light
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Solid amber light
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Flashing red light
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Machine will not charge
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Battery run time issue
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Spare parts and replacement instructions
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Accessories
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USB-C Charger
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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Community face covering
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Purchase part
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Part replacement instructions
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Fitting the community face covering - step by step
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Explorer case
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Part replacement instructions
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Purchase part
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FFP2 Liner
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Purchase part
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Part replacement instructions
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In-flight adaptor kit
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Purchase part
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Part replacement instructions
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Quarter turn hard case
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Purchase part
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Part replacement instructions
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Visor sleeve
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Purchase part
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Part replacement instructions
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Soft pouch
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Purchase part
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Part replacement instructions
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Visor cleaning brush
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Purchase part
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Part replacement instructions
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Earcups and filters
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Earcup
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Purchase part
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Part replacement instructions
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Filter cover
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Purchase part
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Part replacement instructions
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Filters
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Purchase part
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Part replacement instructions
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Visor
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Visor
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Purchase part
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Part replacement instructions
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Inner visor
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Purchase part
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Part replacement instructions
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Left visor extension
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Purchase part
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Part replacement instructions
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Outer visor
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Purchase part
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Part replacement instructions
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Right visor extension
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Purchase part
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Part replacement instructions
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How to locate the serial number
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Unpleasant smell
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Confirm where the smell is coming from
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The headphones
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Check the filters
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The visor
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Check the filter life
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Washing your visor - step by step
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Usability issue
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Issue attaching the visor
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Issue separating the parts of the visor
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Fitting the community face covering
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Fitting the community face covering - step by step
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Controlling the airflow
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Controlling the airflow - step by step
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Using your Active noise cancelling (ANC)
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Using your Active noise cancelling (ANC) - step by step
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Attaching your visor
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Charging your headphones
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Download the Safety and compliance information
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Setting up your headphones
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Getting started with audio
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Getting started with audio - step by step
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Getting started with purification
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Getting started with purification - step by step
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Using the In-flight adaptor kit
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Using the audio joystick on the headphones
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Controlling the audio when listening to music
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Using your device's voice assistant through your headphones
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Accepting and rejecting voice calls
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Understanding the lights on my headphones
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Download the user manual
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Changing your filters
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Changing your filters - step by step
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How to locate the serial number
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Washing your community face covering
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Washing your community face covering - step by step
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Washing your visor
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Washing your visor - step by step
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Please select the appropriate option
Please select the appropriate option
Check that your machine has been connected
If you have previously connected your machine to the MyDyson™ app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.
Have your headphones been connected to the MyDyson™ app?
Please select the appropriate option
Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Only one device can control the headphones at one time. Disconnect the connection on the second device in order to resume control.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Ensure the visor is fitted correctly
Adjust the headphones comfortably on your head with the adjustable head band.
The earcups are marked. Ensure the left and right earcups are on the right way round.

Attach the visor
Attach the visor to the headphones using the magnetic connection.
Ensure the visor is the correct way round. The Dyson logo will be facing up.

If you’re having difficulty connecting the magnets of the visor to the headphones, wipe the magnetic connectors with a dry lint free cloth.

You can adjust the visor by pushing the visor closer to you or by pulling it away from your face. There should be a fingers width distance between the visor and your face.

Move the visor up or down to cover the end of your nose and mouth.

Ensure the headphones are switched on or on charge.
Your headphones will only power on when placed onto the user’s head.
Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Ensure both filters are fitted correctly
If both filters are not correctly fitted within the earcups, the headphones will not power on. Make sure both filters are locked into place.
Twist the ear cup covers clockwise to unlock and remove them from your headphones.

Holding the filters by the edges, drop into place in the ear cups. Place the ear cups in position, push down and twist counter clockwise to lock.

Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Software update required
Some MyDyson™ app features may not be available if your headphones are not up to date.
Please ensure auto-update is turned on. You can do this by going to your machine's settings.
This will ensure you automatically receive the latest features and your machine functions correctly.
It can take up to 24 hours for your machine to receive updates after it is enabled.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Enable auto-update
Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.
This will make sure you automatically receive the latest features and your app functions correctly.
It can take up to 24 hours for your machine to receive updates after it is enabled.
Switch on your headphones
Your headphones will need to be on charge or switched on in order to be controlled via the app.
The headphones will also need to be connected via Bluetooth.
Please ensure Bluetooth is enabled on your device.
Stay within Bluetooth range
The range of Bluetooth is around 30 feet or 10 meters. This communication range can become reduced however, depending on obstacles or the environment the headphones are being used in.
Switch on your headphones
Your headphones will need to be on charge or switched on with the visor worn in order to show the live air quality data.
The headphones will also need to be connected via Bluetooth.
Please ensure Bluetooth is enabled on your device.
Historic data can take 2 hours to pull the data through, if the headphones have been turned off.
Two-factor authentication
Check that the email address shown on the login screen is correct. The code will be sent to the address shown.
The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.
Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
MyDyson™ app
Download the latest version of the MyDyson™ app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.
Minimum requirements:
- iOS 12
- Android 7.0 Nougat

Your MyDyson™ account
Once you have downloaded and updated the MyDyson™ app, please log in or register a Dyson account.
To set up an account you will require a valid email address and password.
Password reset
After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
What stage of the connection journey are you having trouble with?
Mobile device
The method to connect your headphones will be slightly different depending on the type of device you have. Please select the type of device you're using.
Connect the audio using Bluetooth
Allow the audio to pair.
Once paired, continue to the next step.
Please follow the next step
Open the Bluetooth settings
If you receive an error message while connecting, open the Bluetooth settings on your device.
Your headphones should appear on the list of devices.
Select your headphones and return to the app when connected.
Please follow the next step
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Machine connected
Your headphones are now connected to your MyDyson™ app.
Please follow the rest of the steps to complete the set-up process.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their MyDyson™ app.
Setup complete
Your machine is now fully connected and setup.
Connect the audio using Bluetooth
Once prompted open the Bluetooth settings on your device.
Your headphones should appear on the list of devices.
Select your headphones and return to the app when connected.
Please follow the next step
Restart the connection journey
Make sure you’re not leaving the app before being prompted to do so.
If you do this you will need to restart the connection journey again.
Please follow the next step
Reattempt to pair the headphones
If an error message appears during the pairing process, follow the prompt in the app to reattempt.
Keeping your mobile device close to the headphones will assist the connection process.
Please follow the next step
Allow the sensors to initialise. This will take at least two minutes.
Mobile device
The next step to connect your headphones will be slightly different depending on the type of device you have. Please select the type of device you're using.
Check that Bluetooth on the headphones are in discoverable mode
Press and hold the airflow button for 2 seconds until the LED light pulses blue. This indicates Bluetooth discovery is activated.
Be careful not to hold the airflow button down for too long as this will turn the product off causing the connection to fail.
Please follow the next step
Pairing
Press and hold the airflow button on the left earcup for 2 seconds.
Keeping your mobile device close to the headphones will assist the connection process.
Once paired, continue to the next step.
Please follow the next step
MyDyson™ app
You'll need to have the MyDyson™ app installed to connect to your machine.
Ensure Bluetooth is enabled on your device.
You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.
Please follow the next step
MyDyson™ app
You'll need to have the MyDyson™ app installed to get the most out of your headphones.
Ensure Bluetooth is enabled on your device.
You have the option to create a new account, or log in if you have previously created a Dyson account in the app or online. Select the appropriate option.
Make sure your headphones are switched on.
Please follow the next step
Add machine
You can add a machine from the hamburger menu or from the main screen if no machines are registered. If Bluetooth is not enabled, you will be prompted to enable it.
Select your headphones.
Please follow the next step
Check your home screen
Your air quality information can be found on the home screen of your app. Please note, you will need to wear your headphones and visor to see live air quality data.
More information on the air quality in your region can be found by selecting your location on the home screen.
Check your home screen
You can control your airflow settings in the app.
Select the icon on the home screen to switch between the available settings.
Check your home screen
To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.
Check your machine’s settings
The location of your headphones can be changed by selecting the city/town in your machine’s settings
Select the location from the list. You can also search for a location to filter the list.
Once a new location has been chosen, update to save.
Please note that changing the location of your headphones may effect the filter life.
Volume limiter
The volume limiter can be turned on/off at any time in the machine settings.
Filter management
The filter life can be checked in your machine's settings.
Selecting filter management will show you how to replace your filter and allow you to reset filter life. Resetting filter life should only be done after you have replaced the filter.
Check your machine's settings
The name of your headphones can be changed in your machine’s settings.
Notification settings
The MyDyson™ app will occasionally send you notifications from your machines to keep you informed on their status. You can control which notifications you see from your headphones in the settings menu.
Software
The current software your headphones are running on can be checked within the machine's settings.
If your software is not fully up to date, you will have an option to update the software in the menu.
Check your home screen
Your sound readings can be found on the home screen of your app.
Check your home screen
You can control your active noise cancellation and equaliser settings in the app.
Select the icon on the home screen to switch between the available settings.
Switching machines
To switch between your machines, select the hamburger menu. A list of your machines will show on the left.
You can also swipe between your connected machines by swiping the sides of your screen. For Android users, screen gestures may need to be disabled for this feature to work.
Remove the ear cushions
To remove your existing ear cushions, gently twist the cushion anticlockwise until it can be pulled away from the ear cup.
To fit your new ear cushions, gently twist the cushion clockwise until it locks into place.
Ensure that the ear cushions are on the correct side and the correct way up. The headphones may not detect that they are being worn if placed incorrectly.
The ear cushions are marked with an L and R to indicate left and right respectively.
Recalibrate your headphones
The headset will need to be recalibrated through the MyDyson™ app. To do this select your machine from the hamburger menu and then select the settings menu icon.
Select the option to recalibrate your headset from the menu.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Please select the appropriate option
Auto mode
Auto activity mode monitors the speed of your movement and adjusts the airflow speed to suit your activity.
This mode does not adjust based on your air quality.
Place the headphones on your head
The headphones must be worn on the head for the airflow to engage.
Ensure the visor is correctly attached
Attach the visor to the headphones using the magnetic connection.
Ensure the visor is the correct way round. The Dyson logo will be facing up.

If you’re having difficulty connecting the magnets of the visor to the headphones, wipe the magnetic connectors with a dry lint free cloth.
All four visor magnets must be engaged. Check in a mirror to ensure the visor is correctly attached, the MyDyson™ app will also show if the visor is attached or if the visor is dipped.

Place the headphones on your head
The headphones must be worn on the head for the airflow to engage.
Ensure the visor is correctly attached
Attach the visor to the headphones using the magnetic connection.
Ensure the visor is the correct way round. The Dyson logo will be facing up.

If you’re having difficulty connecting the magnets of the visor to the headphones, wipe the magnetic connectors with a dry lint free cloth.
All four visor magnets must be engaged. Check in a mirror to ensure the visor is correctly attached, the MyDyson™ app will also show if the visor is attached or if the visor is dipped.

You can adjust the visor by pushing the visor closer to you or by pulling it away from your face. There should be a fingers width distance between the visor and your face.

Move the visor up or down to cover the end of your nose and mouth.

Check the remaining battery life
The headphones require a certain level of charge for the airflow to engage. When attempting to engage the airflow, the LED on the left earcup will flash amber if there is insufficient charge for the purifier to function.
Check the activity settings
Rest mode supplies the lowest airflow. Change the settings to see if the airflow becomes more noticeable.
You can manually select the activity levels using the app or the button on the left ear cup.

Check the filters
Check if the filters are correctly fitted within the earcups of the headphones. If the filters are not installed correctly there will be an error message in the MyDyson™ app and the airflow will not engage.
Check to see if the life of the filters has not expired. Once removed from the users head the LED on the earcup will pulse pink if the filters need replacing.
Check the battery life
Check the battery has sufficient charge to engage airflow. If the battery drops below 20% airflow will become unavailable and an amber flashing light will show on the earcup when removed from the users head.
Has this resolved the problem?
Remove the filter covers
Twist the ear cup covers clockwise to unlock and remove them from your headphones.

Holding the filters by the edges, drop into place in the ear cups. Place the ear cups in position, push down and twist counter clockwise to lock.

Daily cleaning
An uneven airflow through the visor can be caused by a dirt or grime build up in the airways.
For best performance and hygiene, it is important to clean your visor and inner visor daily.
Remove the visor
Unclip the visor from your headphones.

Remove the extenders
Slide out and unclip the extenders.

Remove the inner visor
Using your fingers, pinch both sides of the inner visor to unclip it.

Wash the visor and inner visor
Wash the visor and inner visor under warm running tap water. Dish soap can be used to wash the visor and inner visor.
Shake to remove excess water.

Dry your visor
Leave your visor and inner visor in a warm, well ventilated place to dry completely.

Weekly clean
Once a week, give your visor and inner visor a thorough clean using the brush supplied with your headphones.

Filter management
If the life of your filters has expired, this can lead to a reduced or uneven airflow.
The filter life can be checked in your machine's settings.
Selecting filter management will show you how to replace and reset the life of your filters. Resetting the life of the filters should only be done after you have replaced the filters.
Please select the appropriate option
Place the headphones on your head
The headphones must be worn on the head for ANC to engage.
Ensure the microphones on the earcups aren't covered as will impact the performance of the ANC.

You can use active noise cancelling (ANC) to reduce the background noise around you.
There are three modes of ANC. Double tap either ear cup to change your level of ANC, or select your preferred level within the MyDyson™ app.

Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Check your Active noise cancelling (ANC) settings
Your active noise cancelling (ANC) settings may have been changed unintentionally. Transparency mode will amplify the sounds around you and reduce the volume of media.
You can use ANC to reduce the background noise around you.
There are three levels of ANC. Double tap either ear cup to change your level of ANC.
Alternatively, you can change the level of ANC from the home screen of the MyDyson™ app.

Check the Volume limiter
If connected to the MyDyson™ app check the volume limiter. The volume limiter can be turned on/off at any time in the machine settings.
To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.
Check the MyDyson™ software
Make sure your Dyson Zone™ headphones are running on the latest software. You can check what version of the software you are running in the settings of the app. To access your headphones settings, select your machine from the hamburger menu and then select the settings menu icon.
By turning auto-update on, you can make sure you automatically receive the latest features and your app functions correctly.
It can take up to 24 hours for your headphones to receive updates after it is enabled.
Check the settings in the app you're using
Check to see if the issue remains when using another device program.
If the issue only exists when using a specific program, the issue is likely related to that program.
Check the settings on your device
In the settings of your device you may have a volume limiter. Check within the settings of your device and ensure no options are selected that reduces the volume of media.
Check the software on your device
If your device uses LHDC Bluetooth, sound distortion can occur if the device software isn’t up to date. Please ensure your device is using the latest software.
Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Stay within Bluetooth range
The range of Bluetooth is around 30 feet or 10 meters. However, this communication range can become reduced depending on obstacles or the environment the headphones are being used in.
Check the settings in the app you're using
Check to see if the issue remains when using another device program.
If the issue only exists when using a specific program, the issue is likely related to that program.
Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Motor noise
Some sound from the motor is expected. Higher airspeeds will cause the motor to be louder. If the audio on your headphones is low, then this may be noticeable.
Ensure your headphones are connected to your Bluetooth device
If your headphones are connected to a device via Bluetooth the LED light on the headphones will show solid blue when taken off the head.
You will also be able to see your machine in your device’s list of connected devices.
Ensure that your headphones are connected to your device and not another device.
Stay within Bluetooth range
The range of Bluetooth is around 30 feet or 10 meters. This communication range can become reduced however, depending on obstacles or the environment the headphones are being used in.
Check the settings in the app you're using
Check to see if the issue remains when using another device program.
If the issue only exists when using a specific program, the issue is likely related to that program.
Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Press and hold the airflow button on the left earcup for 2 seconds.
Keeping your mobile device close to the headphones will assist the connection process.
Your headphones should appear on the list of devices.
Stay within Bluetooth range
The range of Bluetooth is around 30 feet or 10 meters. This communication range can become reduced however, depending on obstacles or the environment the headphones are being used in.
Check the settings in the app you're using
Check to see if the issue remains when using another device program.
If the issue only exists when using a specific program, the issue is likely related to that program.
Check the ear cushions
Ensure the ear cushions are correctly attached. Twist the ear cushions clockwise until they’re locked in place.
Check your Active noise cancelling (ANC) settings
Your active noise cancelling (ANC) settings may have been changed unintentionally.
You can use ANC to reduce the background noise around you.
There are three levels of ANC. Double tap either ear cup to change your level of ANC.
Alternatively, you can change the level of ANC from the home screen of the MyDyson™ app.
Change the settings to find your personal preference.

Check the EQ settings in the MyDyson™ app
You can change the EQ settings from the home screen of the MyDyson™ app.
Change the settings to find your personal preference.
Check the MyDyson™ software
Make sure your Dyson Zone™ headphones are running on the latest software. You can check what version of the software you are running in the settings of the app. To access your headphones settings, select your machine from the hamburger menu and then select the settings menu icon.
By turning auto-update on, you can make sure you automatically receive the latest features and your app functions correctly.
It can take up to 24 hours for your headphones to receive updates after it is enabled.
Please select the appropriate option
Please select the appropriate option
Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Place the headphones onto your head
Your headphones will only power on when placed onto the user’s head. The headphones automatically turn off when removed.
Ensure both filters are fitted correctly
If both filters are not correctly fitted within the earcups, the headphones will not power on. Make sure both filters are locked into place.
Ensure the ear cushions are being worn correctly
Ensure that the ear cushions are on the correct side and the correct way up. The headphones may not detect that they are being worn if placed incorrectly.
The ear cushions are marked with an L and R to indicate left and right respectively.
Test the machine
Press the airflow button on the left earcup.

What light is showing on your headphones?
Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Plug the machine into charge for the minimum of one minute.
What light is showing on your headphones?
Reattempt to use the headphones
This indicates the machine is fully charged.
Remove the headphones from the charger and reattempt to use.
Charge from another source of power
Try the headphones in a different plug socket or from a different USB port.
Try using another USB-C cable to charge the headphones.
Leave the headphones to charge
This indicates the machine is charging.
Leave the headphones to charge until the light turns into a green ring. A full charge from 0% to 80% takes an hour and 50 minutes.
Remove the headphones from the charger and reattempt to use.
Update installing
A pulsed flashing light indicates that the headphones are installing an over-the-air software update.
The product cannot be used while the update is installing.
Charge the machine
A solid amber light indicates the charge on the headphones is low or completely depleted.
The headphones can discharge over time when not being used.
Plug the machine into charge.
What light is showing on your headphones?
Reset the headphones
Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Plug the machine into charge
Charge your machine using the Dyson USB-C cable.
Plug the USB-C cable into a wall plug or another power source.
What light is showing on your headphones?
The operating time of the headphones will depend on the settings being used, as well the environmental conditions its being used in.
- 50 hours with audio and ANC
- 4.5 hours with airflow set to rest mode
- 2.5 hours with airflow set to light mode
- 1.5 hours with airflow set to moderate mode
Please note; the operating time may be shorter on first uses, but continuous usage will see the above times achieved.
How to buy and fit parts for your machine
Get original replacement parts direct from Dyson and learn how to fit them with your machine.
Earcups and filters
Choose the part you'd like to replace.
- Earcups
- Filter covers
- Filters

Visor
Choose the part you'd like to replace.
- Visor
- Left visor extension
- Right visor extension
- Inner visor
- Outer visor

Accessories
Choose the part you'd like to replace.
- Explorer case
- Quarter turn hard case
- Visor cleaning brush
- In-flight adaptor kit
- USB-C Charger
- Community face covering
- FFP2 Liner
- Visor sleeve
- Soft pouch

Replacement parts
Accessories
Choose the part you'd like to replace.
- Explorer case
- Quarter turn hard case
- Visor cleaning brush
- In-flight adaptor kit
- USB-C Charger
- Community face covering
- FFP2 Liner
- Visor sleeve
- Soft pouch

Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Paper in the clear bin
This will indicate that the machine is working correctly.
Like our other cordless vacuums, this machine is engineered for quick clean-ups on hard floors and carpeting, as well as for furniture, stairs and inside the car.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Fitting the community face covering
Please follow the steps in the video
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?”
Were you able to fit your part?
Remove the visor
Unclip the visor from your headphones.

Insert your community face covering
Push the community face covering into position. Once in place squeeze the sides of the inner visor and clip the tabs into position in the visor.

Reattach the visor to the headphones using the magnetic connection.
Ensure the visor is the correct way round. The Dyson logo will be facing up.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Fitting the community face covering
Please follow the steps in the video
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?”
Were you able to fit your part?
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Earcups and filters
Choose the part you'd like to replace.
- Earcups
- Filter covers
- Filters

Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
To remove your existing ear cushions, gently twist the cushion anticlockwise until it can be pulled away from the ear cup.
To fit your new ear cushions, gently twist the cushion clockwise until it locks into place.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Twist the filter covers clockwise to unlock and remove them from your headphones.

Place the new filter covers in position, push down and twist counter clockwise to lock.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Twist the ear cup covers clockwise to unlock and remove them from your headphones.
Dispose of the filters in accordance with local guidelines.

Holding the filters by the edges, drop into place in the ear cups. Place the ear cups in position, push down and twist counter clockwise to lock.

You can reset the filter life in your machine’s settings within the MyDyson™ app.
Visor
Choose the part you'd like to replace.
- Visor
- Left visor extension
- Right visor extension
- Inner visor
- Outer visor

Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Adjust the headphones comfortably on your head with the adjustable head band.
The earcups are marked. Ensure the left and right earcups are on the right way round.

Attach the visor to the bottom of each ear cup using the magnetic connection.
Ensure the visor is the correct way round. The Dyson logo will be facing up.

You can adjust the visor by pushing the visor closer to you or by pulling it away from your face. There should be a fingers width distance between the visor and your face.

Move the visor up or down to cover the end of your nose and mouth.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unclip the visor from your headphones.

Using your fingers, pinch both sides of the inner visor to unclip it.

Clip the new inner visor in place.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unclip the visor from your headphones.

Using your fingers, pinch both sides of the inner visor to unclip it.

Slide out and unclip the left extender.

Slide in the new extender and clip in place.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unclip the visor from your headphones.

Using your fingers, pinch both sides of the inner visor to unclip it.

Slide out and unclip the extenders.

Clip the inner visor and extenders in place.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unclip the visor from your headphones.

Using your fingers, pinch both sides of the inner visor to unclip it.

Slide out and unclip the right extender.

Slide in the new extender and clip in place.
Serial number location
Your serial number can be found behind the right earcup on your headphones under the ear cushion.
To remove the cushion twist the part clockwise.

Has this resolved the problem?
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Due to the sealed packaging of the Dyson Zone™ headphones, the filter and visor may have a faint odour of the raw materials that have been used. This odour should dissipate after a few uses.
The odour may persist longer on the Quarter turn case and Explorer carry case but will still fade over time.