Check that your machine has been connected

If you have previously connected your machine to the MyDyson™ app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Only one device can control the headphones at one time. Disconnect the connection on the second device in order to resume control.

Ensure the visor is fitted correctly

Adjust the headphones comfortably on your head with the adjustable head band.

The earcups are marked. Ensure the left and right earcups are on the right way round.

Attach the visor

Attach the visor to the headphones using the magnetic connection.

Ensure the visor is the correct way round. The Dyson logo will be facing up.

If you’re having difficulty connecting the magnets of the visor to the headphones, wipe the magnetic connectors with a dry lint free cloth.

You can adjust the visor by pushing the visor closer to you or by pulling it away from your face. There should be a fingers width distance between the visor and your face.

Move the visor up or down to cover the end of your nose and mouth.

Ensure the headphones are switched on or on charge.

Your headphones will only power on when placed onto the user’s head.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Ensure both filters are fitted correctly

If both filters are not correctly fitted within the earcups, the headphones will not power on. Make sure both filters are locked into place.

Twist the ear cup covers clockwise to unlock and remove them from your headphones.

Holding the filters by the edges, drop into place in the ear cups. Place the ear cups in position, push down and twist counter clockwise to lock.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Software update required

Some MyDyson™ app features may not be available if your headphones are not up to date.

Please ensure auto-update is turned on. You can do this by going to your machine's settings.

This will ensure you automatically receive the latest features and your machine functions correctly.

It can take up to 24 hours for your machine to receive updates after it is enabled.

Enable auto-update

Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.

This will make sure you automatically receive the latest features and your app functions correctly.

It can take up to 24 hours for your machine to receive updates after it is enabled.

Switch on your headphones

Your headphones will need to be on charge or switched on in order to be controlled via the app.

The headphones will also need to be connected via Bluetooth.

Please ensure Bluetooth is enabled on your device.

Stay within Bluetooth range

The range of Bluetooth is around 30 feet or 10 meters. This communication range can become reduced however, depending on obstacles or the environment the headphones are being used in.

Switch on your headphones

Your headphones will need to be on charge or switched on with the visor worn in order to show the live air quality data.

The headphones will also need to be connected via Bluetooth.

Please ensure Bluetooth is enabled on your device.

Historic data can take 2 hours to pull the data through, if the headphones have been turned off.

Two-factor authentication

Check that the email address shown on the login screen is correct. The code will be sent to the address shown.

The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.

Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

MyDyson™ app

Download the latest version of the MyDyson™ app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Minimum requirements:

• iOS 12
• Android 7.0 Nougat

Your MyDyson™ account

Once you have downloaded and updated the MyDyson™ app, please log in or register a Dyson account.

To set up an account you will require a valid email address and password.

Password reset

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Mobile device

The method to connect your headphones will be slightly different depending on the type of device you have. Please select the type of device you're using.

Connect the audio using Bluetooth

Allow the audio to pair.

Once paired, continue to the next step.

Open the Bluetooth settings

If you receive an error message while connecting, open the Bluetooth settings on your device.

Your headphones should appear on the list of devices.

Select your headphones and return to the app when connected.

Machine connected

Your headphones are now connected to your MyDyson™ app.

Please follow the rest of the steps to complete the set-up process.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their MyDyson™ app.

Setup complete

Your machine is now fully connected and setup.

Connect the audio using Bluetooth

Once prompted open the Bluetooth settings on your device.

Your headphones should appear on the list of devices.

Select your headphones and return to the app when connected.

Restart the connection journey

Make sure you’re not leaving the app before being prompted to do so.

If you do this you will need to restart the connection journey again.

Reattempt to pair the headphones

If an error message appears during the pairing process, follow the prompt in the app to reattempt.

Keeping your mobile device close to the headphones will assist the connection process.

Allow the sensors to initialise. This will take at least two minutes.

Mobile device

The next step to connect your headphones will be slightly different depending on the type of device you have. Please select the type of device you're using.

Check that Bluetooth on the headphones are in discoverable mode

Press and hold the airflow button for 2 seconds until the LED light pulses blue. This indicates Bluetooth discovery is activated.

Be careful not to hold the airflow button down for too long as this will turn the product off causing the connection to fail.

Pairing

Press and hold the airflow button on the left earcup for 2 seconds.

Keeping your mobile device close to the headphones will assist the connection process.

Once paired, continue to the next step.

MyDyson™ app

You'll need to have the MyDyson™ app installed to connect to your machine.

Ensure Bluetooth is enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

MyDyson™ app

You'll need to have the MyDyson™ app installed to get the most out of your headphones.

Ensure Bluetooth is enabled on your device.

You have the option to create a new account, or log in if you have previously created a Dyson account in the app or online. Select the appropriate option.

Make sure your headphones are switched on.

Add machine

You can add a machine from the hamburger menu or from the main screen if no machines are registered. If Bluetooth is not enabled, you will be prompted to enable it.

Select your headphones.

Check your home screen

Your air quality information can be found on the home screen of your app. Please note, you will need to wear your headphones and visor to see live air quality data.

More information on the air quality in your region can be found by selecting your location on the home screen.

Check your home screen

You can control your airflow settings in the app.

Select the icon on the home screen to switch between the available settings.

Check your home screen

To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.

Check your machine’s settings

The location of your headphones can be changed by selecting the city/town in your machine’s settings

Select the location from the list. You can also search for a location to filter the list.

Once a new location has been chosen, update to save.

Please note that changing the location of your headphones may effect the filter life.

Volume limiter

The volume limiter can be turned on/off at any time in the machine settings.

Filter management

The filter life can be checked in your machine's settings.

Selecting filter management will show you how to replace your filter and allow you to reset filter life. Resetting filter life should only be done after you have replaced the filter.

Check your machine's settings

The name of your headphones can be changed in your machine’s settings.

Notification settings

The MyDyson™ app will occasionally send you notifications from your machines to keep you informed on their status. You can control which notifications you see from your headphones in the settings menu.

Software

The current software your headphones are running on can be checked within the machine's settings.

If your software is not fully up to date, you will have an option to update the software in the menu.

Check your home screen

Your sound readings can be found on the home screen of your app.

Check your home screen

You can control your active noise cancellation and equaliser settings in the app.

Select the icon on the home screen to switch between the available settings.

Switching machines

To switch between your machines, select the hamburger menu. A list of your machines will show on the left.

You can also swipe between your connected machines by swiping the sides of your screen. For Android users, screen gestures may need to be disabled for this feature to work.

Remove the ear cushions

To remove your existing ear cushions, gently twist the cushion anticlockwise until it can be pulled away from the ear cup.

To fit your new ear cushions, gently twist the cushion clockwise until it locks into place.

Ensure that the ear cushions are on the correct side and the correct way up. The headphones may not detect that they are being worn if placed incorrectly.

The ear cushions are marked with an L and R to indicate left and right respectively.

Recalibrate your headphones

The headset will need to be recalibrated through the MyDyson™ app. To do this select your machine from the hamburger menu and then select the settings menu icon.

Select the option to recalibrate your headset from the menu.

Auto mode

Auto activity mode monitors the speed of your movement and adjusts the airflow speed to suit your activity.

This mode does not adjust based on your air quality.

Place the headphones on your head

The headphones must be worn on the head for the airflow to engage.

Ensure the visor is correctly attached

Attach the visor to the headphones using the magnetic connection.

Ensure the visor is the correct way round. The Dyson logo will be facing up.

If you’re having difficulty connecting the magnets of the visor to the headphones, wipe the magnetic connectors with a dry lint free cloth.

All four visor magnets must be engaged. Check in a mirror to ensure the visor is correctly attached, the MyDyson™ app will also show if the visor is attached or if the visor is dipped.

Place the headphones on your head

The headphones must be worn on the head for the airflow to engage.

Ensure the visor is correctly attached

Attach the visor to the headphones using the magnetic connection.

Ensure the visor is the correct way round. The Dyson logo will be facing up.

If you’re having difficulty connecting the magnets of the visor to the headphones, wipe the magnetic connectors with a dry lint free cloth.

All four visor magnets must be engaged. Check in a mirror to ensure the visor is correctly attached, the MyDyson™ app will also show if the visor is attached or if the visor is dipped.

You can adjust the visor by pushing the visor closer to you or by pulling it away from your face. There should be a fingers width distance between the visor and your face.

Move the visor up or down to cover the end of your nose and mouth.

Check the remaining battery life

The headphones require a certain level of charge for the airflow to engage. When attempting to engage the airflow, the LED on the left earcup will flash amber if there is insufficient charge for the purifier to function.

Check the activity settings

Rest mode supplies the lowest airflow. Change the settings to see if the airflow becomes more noticeable.

You can manually select the activity levels using the app or the button on the left ear cup.

Check the filters

Check if the filters are correctly fitted within the earcups of the headphones. If the filters are not installed correctly there will be an error message in the MyDyson™ app and the airflow will not engage.

Check to see if the life of the filters has not expired. Once removed from the users head the LED on the earcup will pulse pink if the filters need replacing.

Check the battery life

Check the battery has sufficient charge to engage airflow. If the battery drops below 20% airflow will become unavailable and an amber flashing light will show on the earcup when removed from the users head.

Remove the filter covers

Twist the ear cup covers clockwise to unlock and remove them from your headphones.

Holding the filters by the edges, drop into place in the ear cups. Place the ear cups in position, push down and twist counter clockwise to lock.

Daily cleaning

An uneven airflow through the visor can be caused by a dirt or grime build up in the airways.

For best performance and hygiene, it is important to clean your visor and inner visor daily.

Remove the visor

Unclip the visor from your headphones.

Remove the extenders

Slide out and unclip the extenders.

Remove the inner visor

Using your fingers, pinch both sides of the inner visor to unclip it.

Wash the visor and inner visor

Wash the visor and inner visor under warm running tap water. Dish soap can be used to wash the visor and inner visor.

Shake to remove excess water.

Dry your visor

Leave your visor and inner visor in a warm, well ventilated place to dry completely.

Weekly clean

Once a week, give your visor and inner visor a thorough clean using the brush supplied with your headphones.

Filter management

If the life of your filters has expired, this can lead to a reduced or uneven airflow.

The filter life can be checked in your machine's settings.

Selecting filter management will show you how to replace and reset the life of your filters. Resetting the life of the filters should only be done after you have replaced the filters.

Place the headphones on your head

The headphones must be worn on the head for ANC to engage.

Ensure the microphones on the earcups aren't covered as will impact the performance of the ANC.

You can use active noise cancelling (ANC) to reduce the background noise around you.

There are three modes of ANC. Double tap either ear cup to change your level of ANC, or select your preferred level within the MyDyson™ app.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Check your Active noise cancelling (ANC) settings

Your active noise cancelling (ANC) settings may have been changed unintentionally. Transparency mode will amplify the sounds around you and reduce the volume of media.

You can use ANC to reduce the background noise around you.

There are three levels of ANC. Double tap either ear cup to change your level of ANC.

Alternatively, you can change the level of ANC from the home screen of the MyDyson™ app.

Check the Volume limiter

If connected to the MyDyson™ app check the volume limiter. The volume limiter can be turned on/off at any time in the machine settings.

To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.

Check the MyDyson™ software

Make sure your Dyson Zone™ headphones are running on the latest software. You can check what version of the software you are running in the settings of the app. To access your headphones settings, select your machine from the hamburger menu and then select the settings menu icon.

By turning auto-update on, you can make sure you automatically receive the latest features and your app functions correctly.

It can take up to 24 hours for your headphones to receive updates after it is enabled.

Check the settings in the app you're using

Check to see if the issue remains when using another device program.

If the issue only exists when using a specific program, the issue is likely related to that program.

Check the settings on your device

In the settings of your device you may have a volume limiter. Check within the settings of your device and ensure no options are selected that reduces the volume of media.

Check the software on your device

If your device uses LHDC Bluetooth, sound distortion can occur if the device software isn’t up to date. Please ensure your device is using the latest software.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Stay within Bluetooth range

The range of Bluetooth is around 30 feet or 10 meters. However, this communication range can become reduced depending on obstacles or the environment the headphones are being used in.

Check the settings in the app you're using

Check to see if the issue remains when using another device program.

If the issue only exists when using a specific program, the issue is likely related to that program.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Motor noise

Some sound from the motor is expected. Higher airspeeds will cause the motor to be louder. If the audio on your headphones is low, then this may be noticeable.

Ensure your headphones are connected to your Bluetooth device

If your headphones are connected to a device via Bluetooth the LED light on the headphones will show solid blue when taken off the head.

You will also be able to see your machine in your device’s list of connected devices.

Ensure that your headphones are connected to your device and not another device.

Stay within Bluetooth range

The range of Bluetooth is around 30 feet or 10 meters. This communication range can become reduced however, depending on obstacles or the environment the headphones are being used in.

Check the settings in the app you're using

Check to see if the issue remains when using another device program.

If the issue only exists when using a specific program, the issue is likely related to that program.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Press and hold the airflow button on the left earcup for 2 seconds.

Keeping your mobile device close to the headphones will assist the connection process.

Your headphones should appear on the list of devices.

Stay within Bluetooth range

The range of Bluetooth is around 30 feet or 10 meters. This communication range can become reduced however, depending on obstacles or the environment the headphones are being used in.

Check the settings in the app you're using

Check to see if the issue remains when using another device program.

If the issue only exists when using a specific program, the issue is likely related to that program.

Check the ear cushions

Ensure the ear cushions are correctly attached. Twist the ear cushions clockwise until they’re locked in place.

Check your Active noise cancelling (ANC) settings

Your active noise cancelling (ANC) settings may have been changed unintentionally.

You can use ANC to reduce the background noise around you.

There are three levels of ANC. Double tap either ear cup to change your level of ANC.

Alternatively, you can change the level of ANC from the home screen of the MyDyson™ app.

Change the settings to find your personal preference.

Check the EQ settings in the MyDyson™ app

You can change the EQ settings from the home screen of the MyDyson™ app.

Change the settings to find your personal preference.

Check the MyDyson™ software

Make sure your Dyson Zone™ headphones are running on the latest software. You can check what version of the software you are running in the settings of the app. To access your headphones settings, select your machine from the hamburger menu and then select the settings menu icon.

By turning auto-update on, you can make sure you automatically receive the latest features and your app functions correctly.

It can take up to 24 hours for your headphones to receive updates after it is enabled.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Place the headphones onto your head

Your headphones will only power on when placed onto the user’s head. The headphones automatically turn off when removed.

Ensure both filters are fitted correctly

If both filters are not correctly fitted within the earcups, the headphones will not power on. Make sure both filters are locked into place.

Ensure the ear cushions are being worn correctly

Ensure that the ear cushions are on the correct side and the correct way up. The headphones may not detect that they are being worn if placed incorrectly.

The ear cushions are marked with an L and R to indicate left and right respectively.

Test the machine

Press the airflow button on the left earcup.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Plug the machine into charge for the minimum of one minute.

Reattempt to use the headphones

This indicates the machine is fully charged.

Remove the headphones from the charger and reattempt to use.

Charge from another source of power

Try the headphones in a different plug socket or from a different USB port.

Try using another USB-C cable to charge the headphones.

Leave the headphones to charge

This indicates the machine is charging.

Leave the headphones to charge until the light turns into a green ring. A full charge from 0% to 80% takes an hour and 50 minutes.

Remove the headphones from the charger and reattempt to use.

Update installing

A pulsed flashing light indicates that the headphones are installing an over-the-air software update.

The product cannot be used while the update is installing.

Charge the machine

A solid amber light indicates the charge on the headphones is low or completely depleted.

The headphones can discharge over time when not being used.

Plug the machine into charge.

Reset the headphones

Press and hold the airflow button on the left earcup for 5 seconds to reset the headphones.

Plug the machine into charge

Charge your machine using the Dyson USB-C cable.

Plug the USB-C cable into a wall plug or another power source.

The operating time of the headphones will depend on the settings being used, as well the environmental conditions its being used in.

• 50 hours with audio and ANC
• 4.5 hours with airflow set to rest mode
• 2.5 hours with airflow set to light mode
• 1.5 hours with airflow set to moderate mode

Please note; the operating time may be shorter on first uses, but continuous usage will see the above times achieved.

How to buy and fit parts for your machine

Get original replacement parts direct from Dyson and learn how to fit them with your machine.

Earcups and filters

Choose the part you'd like to replace.

• Earcups
• Filter covers
• Filters

Visor

Choose the part you'd like to replace.

• Visor
• Left visor extension
• Right visor extension
• Inner visor
• Outer visor

Accessories

Choose the part you'd like to replace.

• Explorer case
• Quarter turn hard case
• Visor cleaning brush
• In-flight adaptor kit
• USB-C Charger
• Community face covering
• FFP2 Liner
• Visor sleeve
• Soft pouch

Accessories

Choose the part you'd like to replace.

• Explorer case
• Quarter turn hard case
• Visor cleaning brush
• In-flight adaptor kit
• USB-C Charger
• Community face covering
• FFP2 Liner
• Visor sleeve
• Soft pouch

Paper in the clear bin

This will indicate that the machine is working correctly.

Like our other cordless vacuums, this machine is engineered for quick clean-ups on hard floors and carpeting, as well as for furniture, stairs and inside the car.

Fitting the community face covering

Please follow the steps in the video

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?”

Remove the visor

Unclip the visor from your headphones.

Insert your community face covering

Push the community face covering into position. Once in place squeeze the sides of the inner visor and clip the tabs into position in the visor.

Reattach the visor to the headphones using the magnetic connection.

Ensure the visor is the correct way round. The Dyson logo will be facing up.

Fitting the community face covering

Please follow the steps in the video

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?”

Earcups and filters

Choose the part you'd like to replace.

• Earcups
• Filter covers
• Filters

To remove your existing ear cushions, gently twist the cushion anticlockwise until it can be pulled away from the ear cup.

To fit your new ear cushions, gently twist the cushion clockwise until it locks into place.

Twist the filter covers clockwise to unlock and remove them from your headphones.

Place the new filter covers in position, push down and twist counter clockwise to lock.

Twist the ear cup covers clockwise to unlock and remove them from your headphones.

Dispose of the filters in accordance with local guidelines.

Holding the filters by the edges, drop into place in the ear cups. Place the ear cups in position, push down and twist counter clockwise to lock.

You can reset the filter life in your machine’s settings within the MyDyson™ app.

Visor

Choose the part you'd like to replace.

• Visor
• Left visor extension
• Right visor extension
• Inner visor
• Outer visor

Adjust the headphones comfortably on your head with the adjustable head band.

The earcups are marked. Ensure the left and right earcups are on the right way round.

Attach the visor to the bottom of each ear cup using the magnetic connection.

Ensure the visor is the correct way round. The Dyson logo will be facing up.

You can adjust the visor by pushing the visor closer to you or by pulling it away from your face. There should be a fingers width distance between the visor and your face.

Move the visor up or down to cover the end of your nose and mouth.

Unclip the visor from your headphones.

Using your fingers, pinch both sides of the inner visor to unclip it.

Clip the new inner visor in place.

Unclip the visor from your headphones.

Using your fingers, pinch both sides of the inner visor to unclip it.

Slide out and unclip the left extender.

Slide in the new extender and clip in place.

Unclip the visor from your headphones.

Using your fingers, pinch both sides of the inner visor to unclip it.

Slide out and unclip the extenders.

Clip the inner visor and extenders in place.

Unclip the visor from your headphones.

Using your fingers, pinch both sides of the inner visor to unclip it.

Slide out and unclip the right extender.

Slide in the new extender and clip in place.

Serial number location

Your serial number can be found behind the right earcup on your headphones under the ear cushion.

To remove the cushion twist the part clockwise.

Due to the sealed packaging of the Dyson Zone™ headphones, the filter and visor may have a faint odour of the raw materials that have been used. This odour should dissipate after a few uses.

The odour may persist longer on the Quarter turn case and Explorer carry case but will still fade over time.