Let's get your machine working
First-generation Dyson V15 Detect+Let's get your machine working
First-generation Dyson V15 Detect+
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Cleaning the lens
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Issue resolved
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More help required
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Troubleshooting
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LCD screen
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Particle count and graph
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Understanding the particle count
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Issue resolved
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Replacement part required
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Battery alerts
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Charging the battery
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LEDs whilst charging
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No power
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Clear the bin
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Washing the filter - video
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Replacement part required
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Washing the filter - step-by-step
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Check for blockages
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Select floor tool
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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Check inlet
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Clear the bin
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Check inlet
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Accessory blocked
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Check inlet
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Clear the bin
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Replacement part required
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Filter wash alert
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Machine is pulsating
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Replacement part required
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High pitched whistle
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Check inlet
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Pick up issues
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Blockage light
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Digital screen showing alert
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Machine is not picking up well
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Power or electrical issue
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Battery not charging
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Replacement part required
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The battery alert is showing after a full charge
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Cutting out
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Issue not resolved, please speak to our Customer Support Team
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Run time
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Run time inaccurate after removing from charge
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Replacement part required
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Machine has no power
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LED showing
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No power
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Replacement part required
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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How to locate the serial number
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Visible issue
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The reactive suction power isn't working
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The brush bar is not spinning on the floor tool
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High Torque cleaner head
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Replacement part required
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Replacement part required
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Filter wash alert
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Emptying the bin - video
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Emptying the bin - step by step
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Fine dust from new
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Issue resolved
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Scratches or marks on the wand
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Replacement part required
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Laser not working
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Laser not working
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Replacement part required
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Check the inlet
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Test another tool
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Replacement part required
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Replacement parts
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Quick release accessories
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Click-in battery and charger
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Grab and Go Dok
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Purchase part
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Part replacement instructions
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Tools and accessories
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Purchase part
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Part replacement instructions
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Laser Slim Fluffy cleaner head
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Laser Slim Fluffy brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Laser slim Fluffy brush bar
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Laser Slim Fluffy cleaner head
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Purchase part
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Part replacement instructions
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Slim roller end cap
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Click-in battery
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Purchase part
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Part replacement instructions
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Bin assembly
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Torque Drive cleaner head
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Torque Drive cleaner head
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Purchase part
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Part replacement instructions
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Rear Edge
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear edge
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Torque Drive brush bar
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Purchase part
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Part replacement instructions
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Wand, charger and dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Crevice tool
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Hair screw tool
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Purchase part
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Part replacement instructions
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Hair screw tool brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the brush bar
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Hair screw tool housing and soleplate
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Hair screw tool housing and soleplate
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Wand
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Purchase part
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Part replacement instructions
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Wand clip
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Purchase part
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Part replacement instructions
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Wall dock
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Purchase part
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Part replacement instructions
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Adjusting reactive suction power sensitivity
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Installing the Floor Dok Multi™
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Download the user guide
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How to get started
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Using your machine for the first time
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How to select the language for your machine
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Power modes
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Attaching the accessories
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Changing the battery
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Charging your battery
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Installing the dock
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Installing the dock - step-by-step
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Locating the serial number
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Turning off the alerts
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Using the LCD screen
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Understanding the particle count
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How to change the battery
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How to empty the bin
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Emptying the bin - step-by-step
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How to charge the machine
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How to clean the bin and cyclone
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How to wash the filter
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Washing the filter - step-by-step
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How to clean the floor tool
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High Torque cleaner head with anti-tangle comb
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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How to wash the brush bar
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new HEPA filter below or you can contact our Customer Support Team at 1-866-314-8881.
HEPA filter
Part no. 970013-03
Replacement HEPA filter for your Dyson cordless vacuum cleaner.
$29.99
HEPA filter
Part no. 970013-03
Replacement HEPA filter for your Dyson cordless vacuum cleaner.
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Digital Motorbar™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Digital Motorbar™ cleaner head
Part no. 971358-02
Intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
Digital Motorbar™ cleaner head
Part no. 971358-02
Intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Quick-clean wand below or you can contact our Customer Support Team at 1-866-314-8881.
Quick-clean wand
Part no. 971359-01
Replacement quick-clean wand for your Dyson cordless vacuum.
$39.99
Quick-clean wand
Part no. 971359-01
Replacement quick-clean wand for your Dyson cordless vacuum.
$39.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Quick-clean wand below or you can contact our Customer Support Team at 1-866-314-8881.
Quick-clean wand
Part no. 971359-01
Replacement quick-clean wand for your Dyson cordless vacuum.
$39.99
Quick-clean wand
Part no. 971359-01
Replacement quick-clean wand for your Dyson cordless vacuum.
$39.99
You might need a replacement part.
You can solve this by ordering a new Laser Slim Fluffy™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Laser Slim Fluffy™ cleaner head
Part no. 971360-01
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
$119.99
Laser Slim Fluffy™ cleaner head
Part no. 971360-01
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
$119.99
You might need to arrange a visit from a Dyson expert.
It looks like the Battery and charger isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Battery and charger
Part no. 971447-01
Additional/replacement battery and charger for your Dyson cordless vacuum.
$129.99
Battery and charger
Part no. 971447-01
Additional/replacement battery and charger for your Dyson cordless vacuum.
$129.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Dyson Floor Dok™ below or you can contact our Customer Support Team at 1-866-314-8881.
Dyson Floor Dok™
Part no. 971445-01
Free-standing design, engineered to store your Dyson V15 Detect™, Dyson Outsize, and Dyson V11™ vacuum and tools.
$149.99
Dyson Floor Dok™
Part no. 971445-01
Free-standing design, engineered to store your Dyson V15 Detect™, Dyson Outsize, and Dyson V11™ vacuum and tools.
$149.99
You might need a replacement part.
You can solve this by ordering a new Laser Slim Fluffy™ brush bar below or you can contact our Customer Support Team at 1-866-314-8881.
Laser Slim Fluffy™ brush bar
Part no. 971634-01
Replacement Laser Slim Fluffy™ brush bar for your Dyson vacuum cleaner.
$29.99
Laser Slim Fluffy™ brush bar
Part no. 971634-01
Replacement Laser Slim Fluffy™ brush bar for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Laser Slim Fluffy™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Laser Slim Fluffy™ cleaner head
Part no. 971360-01
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
$119.99
Laser Slim Fluffy™ cleaner head
Part no. 971360-01
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
$119.99
You might need a replacement part.
You can solve this by ordering a new Slim soft roller end cap below or you can contact our Customer Support Team at 1-866-314-8881.
Slim soft roller end cap
Part no. 970445-01
Replacement slim soft roller end cap for your Dyson vacuum cleaner.
$8.99
Slim soft roller end cap
Part no. 970445-01
Replacement slim soft roller end cap for your Dyson vacuum cleaner.
$8.99
You might need a replacement part.
You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.
Battery
Part no. 970938-01
Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery.
$149.99
Battery
Part no. 970938-01
Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery.
$149.99
$149.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Digital Motorbar™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Digital Motorbar™ cleaner head
Part no. 971358-02
Intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
Digital Motorbar™ cleaner head
Part no. 971358-02
Intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
You might need a replacement part.
You can solve this by ordering a new Rear edge below or you can contact our Customer Support Team at 1-866-314-8881.
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson vacuum cleaner.
$18.99
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson vacuum cleaner.
$18.99
$18.99
You might need a replacement part.
You can solve this by ordering a new High Torque brush bar (Gold) below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque brush bar (Gold)
Part no. 971655-02
Replacement brush bar (Gold) for your High Torque cleaner head.
$29.99
High Torque brush bar (Gold)
Part no. 971655-02
Replacement brush bar (Gold) for your High Torque cleaner head.
$29.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Hair screw tool below or you can contact our Customer Support Team at 1-866-314-8881.
Hair screw tool
Part no. 971361-02
Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.
$49.99
Hair screw tool
Part no. 971361-02
Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Hair screw tool housing & soleplate below or you can contact our Customer Support Team at 1-866-314-8881.
Hair screw tool housing & soleplate
Part no. 972294-01
Replacement Hair screw tool housing & soleplate for your Dyson vacuum cleaner.
$29.99
Hair screw tool housing & soleplate
Part no. 972294-01
Replacement Hair screw tool housing & soleplate for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Quick-clean wand below or you can contact our Customer Support Team at 1-866-314-8881.
Quick-clean wand
Part no. 971359-01
Replacement quick-clean wand for your Dyson cordless vacuum.
$39.99
Quick-clean wand
Part no. 971359-01
Replacement quick-clean wand for your Dyson cordless vacuum.
$39.99
You might need a replacement part.
You can solve this by ordering a new Wand clip below or you can contact our Customer Support Team at 1-866-314-8881.
Wand clip
Part no. 971354-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$9.99
Wand clip
Part no. 971354-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$9.99
You might need a replacement part.
You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99