Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Pump column below or you can contact our Customer Support Team at 1-866-314-8881.

Pump column

Part no. 971846-01

Replacement pump column for your Dyson purifier humidifier.

$129.99

Pump column

Part no. 971846-01

Replacement pump column for your Dyson purifier humidifier.

$129.99

You might need a replacement part.

You can solve this by ordering a new Evaporator below or you can contact our Customer Support Team at 1-866-314-8881.

Evaporator

Part no. 970718-01

Replacement evaporator for your Dyson purifier humidifier.

$29.99

Let's get your machine working

Let's get your machine working

Replacing the remote control battery

Issue resolved

More help required

Troubleshooting

Unusual noise

Grating or grinding noise

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Humming noise when turned off

Trickling or gurgling noise

Issue not resolved, please speak to our Customer Support Team

Deep cleaning your machine

Issue not resolved, please speak to our Customer Support Team

Whining or whistling noise

Cleaning

Performance

Air direction mode not working

Airspeed

Airspeed not as powerful

The airspeed won't change

Test the other remote buttons

The other buttons on the remote are working

Check your app

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Changing the battery

Machine not completing deep cleaning procedure

Software needs updating

Software up to date

Software information

Software up to date

Humidity

The machine has stopped humidifying

Display showing an alert

Triangle alert icon

Continuous alert triangle

Continuous alert triangle deep clean

Issue not resolved, please speak to our Customer Support Team

Triangle alert icon

Temporary alert triangle

Triangle alert icon not oscillating

Power cycle

Triangle alert icon

Oscillation

Wrong PSU warning

Issue not resolved, please speak to our Customer Support Team

Using PSU supplied

Issue not resolved, please speak to our Customer Support Team

Occurrence question

Issue not resolved, please speak to our Customer Support Team

Broken pump column

Issue not resolved, please speak to our Customer Support Team

Drip tray overflow

Deep cleaning your machine

Deep clean cycle - step-by-step

Pump rotor failure

Deep cleaning your machine

Deep clean cycle - step-by-step

Tank empty

Tank missing

Tank missing

Issue not resolved, please speak to our Customer Support Team

Tank missing

Tank missing

Issue not resolved, please speak to our Customer Support Team

Too cold

Updating screen

More help required

Filling the water tank

Deep cleaning your machine

Looking after your machine

What do the icons on the display mean?

Dyson Link app connection icons

Dyson Link app update icons

Triangle alert icon

Information menu icons

Other display icons

Changing your filters