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Dyson AM07 tower fan
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Cleaning the machine
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AM07
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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Performance
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Airflow not as powerful
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Airflow not as powerful
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Airspeed won't change
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Airspeed won't change
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Airspeed won't change
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Replacement part required
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Main body
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There's a problem with the oscillation
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My machine is not oscillating
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Remote control
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Remote control doesn't work
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Test the machine
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Main body
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The oscillation won't turn off
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power but the LED is on
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LED won't disappear
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Machine will not turn on
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Machine will not turn on
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Machine will not turn on
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Machine won't switch off
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Visible issue
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Remote control doesn't work
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Issue not resolved, please speak to our Customer Support Team
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LED won't appear
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How to fit the loop amplifier
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Issue not resolved, please speak to our Customer Support Team
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How to assemble your Dyson machine
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Issue resolved
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How to use the controls on the machine
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How to use the remote control
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How to find the serial number
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Getting started
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How to use your Dyson machine
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User guide
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Replacing the remote control battery
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Please select the appropriate option
Cleaning required
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.

Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Checking for blockages
Remove the loop amplifier by turning it anti-clockwise until it comes away from the Main body.
Check for blockages and remove as necessary.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Test the machine
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.

Check between the Main body and loop for any obstructions.

Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Sleep timer

Select a different option on the remote
Point the remote directly at the front of the machine while pressing a different option.
Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
You might need a replacement part.
You can solve this by ordering a new Remote control (Iron) below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control (Iron)
Part no. 965824-02
<p>Replacement Remote control (Iron) for your Dyson machine.</p>
$19.99

Remote control (Iron)
Part no. 965824-02
<p>Replacement Remote control (Iron) for your Dyson machine.</p>
$19.99
$19.99
Test the machine
Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
Please select the appropriate option
Check the feet are attached correctly
Ensure all the feet are attached to the base of the machine.
Place the fan on a flat, non-slip surface.

Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Sleep timer

Change the remote battery
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Test the machine
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Test the machine
Press and hold the button on the Main body.

Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Sleep timer

Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Reset the machine
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Sleep timer

Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
No power
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Reset the machine
To reset the machine, turn the power off (using either the power button on the remote or the Main body), wait 60 seconds and then turn back on.
Please do not attempt to use the machine in this condition.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.

Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.
For storage and ease, the remote control can be magnetically attached to the top of the loop.

Do not plug in or attempt to use the machine if the power cord is damaged.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Assembling your machine
Lower the Main body onto the base, aligning the arrows.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.
For storage and ease, the remote control can be magnetically attached to the top of the loop.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
How to use
- Press the Standby button on the appliance to turn ON/OFF.
- Press and hold the Standby button on the appliance to adjust the airflow.
- Airflow will increase to a maximum before decreasing.
Please note, the oscillation and timer functions cannot be operated without the remote control.
How to use
On/Off

Oscillation On/Off.
Please note, the oscillation functions cannot be operated without the remote.

Airflow control

Sleep timer.
Please note, the timer functions cannot be operated without the remote.

Serial number location
The serial number can be found on the base of the machine.

Getting started
Please follow the steps in the video.
Power
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.
Please note, the remote control can be attached to the top of the appliance with the buttons facing down.

Oscillation
Toggle oscillation on or off with the remote.

Airflow
Airflow can be set by the airflow buttons on the remote.
Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Sleep timer
To set the sleep timer, select the desired time.
When the time reaches zero, the appliance will go into standby mode.
To cancel, reduce the time until two dashes appear.

Carefully hold the base and the top of the air loop amplifier.
Attach the remote control to the top of the appliance with the buttons facing down.
Further help
Dyson AM07 tower fan