Lights

If your machine is not performing as it should, we can help.

Your machine has lights that can tell you what the problem is from poor pickup to power issues and is the best way to solve any problems.

Symptoms

Alternatively, you can select a symptom instead such as; no power, battery run time, poor pick up etc.

Unplug the machine

Make sure the machine is unplugged from the charger.

Check wand and tools

1. If the wand and a tool was fitted when you saw the light, make sure these are fitted.
2. Pull the trigger and check the status lights located on the side of the battery.

Why do I see a blockage light?

When the machine meets more air resistance, the motor will increase speed to compensate. For example, when moving from a hard floor to carpet, the motor will speed up slightly on the carpet to maintain suction.

Why am I hearing a strange sound?

If one of the airways becomes blocked, very little airflow will be able to get through. To prevent the motor from overspeed, the machine will stop and start to alert you to a problem. This will sound like the machine is pulsing.

If you continue to use the machine, it will cut off completely. You will be able to start the machine again but it will continue to cut in and out until the blockage is removed. A blockage indicator light will also show while the machine is running.

Remove wand and tools

1. Please ensure the bin is empty before continuing with any checks.
2. Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. leaving the main body, bin and cyclone.
3. Pull the trigger for 10 seconds.

Blockage light still showing

This means that the blockage is somewhere in the bin and cyclone or the filter.

Remove the bin

Push the bin release catch to open the bin. Please ensure the bin is empty.

Press the red bin release button and slide the bin off of the cyclone.

Check the bin

1. Check the bin base and clean any dirt using a brush or dry cloth.
2. The bin can be cleaned with a damp, lint-free cloth only and must be completely dry before refitting.

Check the cyclone

Using a brush, remove dust and debris from the cyclone shroud. This is the silver coloured part of the cyclone with lots of holes in it.

1. Look inside the end of the cyclone where the wand and tools attach.
2. The dirt goes up this channel and then into the bin through a hole in the side of the cyclone. You should be able to see light shining through from either end.
3. Remove anything blocked in this channel.

Remove fine dust

Please note: This step will cause fine dust to come out of the machine. It is recommended that this is done outside and where possible, hold a bin bag around the machine to capture as much dust as possible. It is not recommended that this is carried out by anyone with allergies.

To dislodge any build up of fine dust in the cyclone, hold the machine over a bin and firmly tap the side of the cyclone all the way around. Whilst you will never get rid of all the fine dust, this will remove any excess build up.

Refit the bin

1. Slide the bin back onto the cyclone until you hear a click.
2. Close the bin base and push the bin back into place on the cyclone until you hear a click.

Test the machine

Now the cyclone and bin are back on the machine, press and hold the trigger for 10 seconds.

Filter advice

• The filter needs to be washed once a month as a minimum but may need to be washed more frequently, depending on how often the machine is used and how much fine dust is being picked up.
• You may not see any dust on or in the filter, even if it needs to be cleaned.
• Knocking or blowing dust out of the filter is not sufficient and is not recommended.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Does the blockage light still show?"

Test the machine

Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.

Remove the filter

Remove the filter by twisting anticlockwise to the open position and pull away from the machine.

Filter washing

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Remove excess dust

Tap the filter firmly over a waste bin to remove any excess dust before washing.

Soak the filter

Soak the filter in water for 30 minutes. This will loosen up the dry dust embedded in the filter. If you have to wash the filter more often than advised, this suggests that a higher than average amount of fine dust is being picked up or there was some dust left behind from the previous wash. You may want to soak the filter for longer if this is the case.

Rub the inside of the filter, followed by the outside, in running water to clean out all dust.

Rub the filter submerged in clean water to check if any dirty water still comes out. If it does, repeat washing until the water stays clear.

Filter drying

• WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
• Leave the filter to dry with the open end facing up for a minimum of 24 hours.
• It can take much longer than 24 hours to dry, ensure the filter is completely touch dry prior to refitting.

Test the machine

Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.

Blockage light still showing

This means that the blockage is somewhere in the wand or tools you are using.

Remove the wand from the machine and any tools from the end of the wand.

Check the Wand

Look through the wand and remove any blockages. You should be able to see all the way through the wand.

Remove end cap and brush bar

1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
2. Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Pull the trigger for 10 seconds.

Check the Hair screw tool

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Does the blockage light still show?"

Remove the cover and brush bar

1. Hold the tool or place on a flat surface with the brush bar pointing up.
2. Pull the red lever up to release the cover and pull the brush bar out.

Check the cleaner head channel

1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
2. Remove any blockages so that light can be seen through the neck.

Clear the spindle

Remove any hair and threads from spindle.

Refit the brush bar and cover

1. Push the brush bar back into the head firmly until it clicks.
2. Ensure the red lever starts in the unlock position, align the cover with the guide on the head and push down until it clicks.

Test the machine

Pull the trigger for 10 seconds.

Remove end cap and brush bar

1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
2. Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Pull the trigger for 10 seconds.

Remove end cap and brush bar

• On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
• Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

• Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
• Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Pull the trigger for 10 seconds.

Check the cleaner head channel

Remove any blockages so that light can be seen through the neck.

Remove end cap and brush bar

1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
2. Use a coin in the slot to turn the cap anticlockwise to the unlock position.

Remove the end cap from the brush bar and place to one side.

Remove the brush bar and place to one side.

Remove small brush bar

At the rear of the cleaner head, is a smaller brush bar. Pull one side firmly to remove from the cleaner head.

Clear the brush bars

Remove any hair and threads from both brush bars.

Wash the brush bars

WARNING: Do not put the brush bars in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Hold the brush bars under cold running water and rub gently to remove any dirt.

Drying the brush bars

Stand the brush bars upright and leave to dry for a minimum of 24 hours. It can take much longer than 24 hours to dry, ensure the brush bars are completely dry prior to refitting.

Refit the small brush bar

Once the brush bars are completely dry, refit the small brush bar first.

1. Check the ends of the small brush bar. One end is round and the other is octagonal.
2. Insert the round end into place and then push the octagonal end down until it clicks into place.

Refit the main brush bar

1. Replace the end cap back on the brush bar.
2. Slide the main brush bar into the cleaner head and push the end cap back into the closed position.
3. Using a coin, turn the end cap lock clockwise until in the locked position.

Test the machine

Pull the trigger for 10 seconds.

Solid/constant blue lights

There are three blue lights on the battery that will light up when the machine is in use and when the trigger is pulled.

• One solid blue light – Low level of charge.
• Two solid blue lights – Medium level of charge.
• Three solid blue lights – High level of charge.

Flashing blue light

One flashing blue light will show when the machine needs charging.

Blue lights on charge

When charging, the three blue lights will show up as the machine is charging.

• One flashing blue light – Charging, low charge.
• One flashing blue and one solid blue light – Charging, medium charge.
• One flashing blue and two solid blue lights – Charging, nearly fully charged.
• No lights – Charged, on standby.

Lights in use

When the machine is in use, you may see one of the following when you pull the trigger.

• One flashing red light.
• One solid red light.

Lights on charge

When the machine is on charge, you may see one of the following.

• One flashing red light.
• One flashing blue/red light.

Symptoms

If you're not sure what symptom to choose, select 'Solve a problem using the lights'.

Select cleaner head

If your cleaner head is not picking up or the brush bar is not spinning, this is likely to be caused by a blockage.

Remove end cap and brush bar

1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
2. Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Cut any hair and threads from the brush bar, taking care not to cut any of the bristles.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Now the Torque drive cleaner head is reassembled, test the pick up.

Test another tool

Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.

• Motorbar cleaner head.
• Torque drive cleaner head.
• Soft roller cleaner head.
• Hair screw tool.
• Mini motorised head.

Test the tool without the wand

Remove the tool from the wand and the wand from the machine.

Attach the tool to the bin and test the machine.

Check the Hair screw tool

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Does the blockage light still show?"

Remove the cover and brush bar

1. Hold the tool or place on a flat surface with the brush bar pointing up.
2. Pull the red lever up to release the cover and pull the brush bar out.

Check the cleaner head channel

1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
2. Remove any blockages so that light can be seen through the neck.

Clear the spindle

Remove any hair and threads from spindle.

Refit the brush bar and cover

1. Push the brush bar back into the head firmly until it clicks.
2. Ensure the red lever starts in the unlock position, align the cover with the guide on the head and push down until it clicks.

Test the machine

Now the Hair screw tool is reassembled, test the pick up.

Test another tool

Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.

• Motorbar cleaner head.
• Torque drive cleaner head.
• Soft roller cleaner head.
• Hair screw tool.
• Mini motorised head.

Test the tool without the wand

Remove the tool from the wand and the wand from the machine.

Attach the tool to the bin and test the machine.

Remove end cap and brush bar

1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
2. Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Now the Motorbar cleaner head is reassembled, test the pick up.

Test another tool

Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.

• Motorbar cleaner head.
• Torque drive cleaner head.
• Soft roller cleaner head.
• Hair screw tool.
• Mini motorised head.

Test the tool without the wand

Remove the tool from the wand and the wand from the machine.

Attach the tool to the bin and test the machine.

Remove end cap and brush bar

1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
2. Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Cut any hair and threads from the brush bar, taking care not to cut any of the bristles.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Now the Mini motorised head is reassembled, test the pick up.

Test another tool

Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.

• Motorbar cleaner head.
• Torque drive cleaner head.
• Soft roller cleaner head.
• Hair screw tool.
• Mini motorised head.

Test the tool without the wand

Remove the tool from the wand and the wand from the machine.

Attach the tool to the bin and test the machine.

Check the cleaner head channel

Remove any blockages so that light can be seen through the neck.

Remove end cap and brush bar

1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
2. Use a coin in the slot to turn the cap anticlockwise to the unlock position.

Remove the end cap from the brush bar and place to one side.

Remove the brush bar and place to one side.

Remove small brush bar

At the rear of the cleaner head, is a smaller brush bar. Pull one side firmly to remove from the cleaner head.

Clear the brush bars

Remove any hair and threads from both brush bars.

Wash the brush bars

WARNING: Do not put the brush bars in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Hold the brush bars under cold running water and rub gently to remove any dirt.

Drying the brush bars

Stand the brush bars upright and leave to dry for a minimum of 24 hours. It can take much longer than 24 hours to dry, ensure the brush bars are completely dry prior to refitting.

Refit the small brush bar

Once the brush bars are completely dry, refit the small brush bar first.

1. Check the ends of the small brush bar. One end is round and the other is octagonal.
2. Insert the round end into place and then push the octagonal end down until it clicks into place.

Refit the main brush bar

1. Replace the end cap back on the brush bar.
2. Slide the main brush bar into the cleaner head and push the end cap back into the closed position.
3. Using a coin, turn the end cap lock clockwise until in the locked position.

Test the machine

Now the Motorbar cleaner head is reassembled, test the pick up.

Test another tool

Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.

• Motorbar cleaner head.
• Torque drive cleaner head.
• Soft roller cleaner head.
• Hair screw tool.
• Mini motorised head.

Test the tool without the wand

Remove the tool from the wand and the wand from the machine.

Attach the tool to the bin and test the machine.

Remove the bin

Push the bin release catch to open the bin. Please ensure the bin is empty.

Press the red bin release button and slide the bin off of the cyclone.

Check the bin

1. Check the bin base and clean any dirt using a brush or dry cloth.
2. The bin can be cleaned with a damp, lint-free cloth only and must be completely dry before refitting.

Check the cyclone

Using a brush, remove dust and debris from the cyclone shroud. This is the silver coloured part of the cyclone with lots of holes in it.

1. Look inside the end of the cyclone where the wand and tools attach.
2. The dirt goes up this channel and then into the bin through a hole in the side of the cyclone. You should be able to see light shining through from either end.
3. Remove anything blocked in this channel.

Remove fine dust

Please note: This step will cause fine dust to come out of the machine. It is recommended that this is done outside and where possible, hold a bin bag around the machine to capture as much dust as possible. It is not recommended that this is carried out by anyone with allergies.

To dislodge any build up of fine dust in the cyclone, hold the machine over a bin and firmly tap the side of the cyclone all the way around. Whilst you will never get rid of all the fine dust, this will remove any excess build up.

Refit the bin

1. Slide the bin back onto the cyclone until you hear a click.
2. Close the bin base and push the bin back into place on the cyclone until you hear a click.

Test the machine

Now the cyclone and bin are back on the machine, test the pick up.

Check wand and tools

Remove the wand from the machine and any tools from the end of the wand.

Check the Wand

Look through the wand and remove any blockages. You should be able to see all the way through the wand.

Remove end cap and brush bar

• On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
• Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

• Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
• Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Now the Torque drive cleaner head is reassembled, test the pick up.

Filter advice

• The filter needs to be washed once a month as a minimum but may need to be washed more frequently, depending on how often the machine is used and how much fine dust is being picked up.
• You may not see any dust on or in the filter, even if it needs to be cleaned.
• Knocking or blowing dust out of the filter is not sufficient and is not recommended.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Test the machine

Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.

Remove the filter

Remove the filter by twisting anticlockwise to the open position and pull away from the machine.

Filter washing

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Remove excess dust

Tap the filter firmly over a waste bin to remove any excess dust before washing.

Soak the filter

Soak the filter in water for 30 minutes. This will loosen up the dry dust embedded in the filter. If you have to wash the filter more often than advised, this suggests that a higher than average amount of fine dust is being picked up or there was some dust left behind from the previous wash. You may want to soak the filter for longer if this is the case.

Rub the inside of the filter, followed by the outside, in running water to clean out all dust.

Rub the filter submerged in clean water to check if any dirty water still comes out. If it does, repeat washing until the water stays clear.

Filter drying

• WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
• Leave the filter to dry with the open end facing up for a minimum of 24 hours.
• It can take much longer than 24 hours to dry, ensure the filter is completely touch dry prior to refitting.

Test the machine

Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.

Remove the cover and brush bar

1. Hold the tool or place on a flat surface with the brush bar pointing down.
2. Press the red lever down to release the cover and pull the brush bar out.

Check the cleaner head channel

• Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
• Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

1. Push the brush bar back into the head firmly until it clicks.
2. Ensure the red lever starts in the unlock position, align the cover with the guide on the head and push down until it clicks.

Test the machine

Now the Hair screw tool is reassembled, test the pick up.

Remove end cap and brush bar

• On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
• Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

• Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
• Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Now the Motorbar cleaner head is reassembled, test the pick up.

Remove end cap and brush bar

• On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
• Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

• Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
• Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Now the Mini motorised head is reassembled, test the pick up.

Check the cleaner head channel

Remove any blockages so that light can be seen through the neck.

Remove end cap and brush bar

• On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
• Use a coin in the slot to turn the cap anticlockwise to the unlock position.

Remove the end cap from the brush bar and place to one side.

Remove the brush bar and place to one side.

Remove small brush bar

At the rear of the cleaner head, is a smaller brush bar. Pull one side firmly to remove from the cleaner head.

Clear the brush bars

Remove any hair and threads from both brush bars.

Wash the brush bars

WARNING: Do not put the brush bars in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Hold the brush bars under cold running water and rub gently to remove any dirt.

Drying the brush bars

Stand the brush bars upright and leave to dry for a minimum of 24 hours. It can take much longer than 24 hours to dry, ensure the brush bars are completely dry prior to refitting.

Refit the small brush bar

Once the brush bars are completely dry, refit the small brush bar first.

1. Check the ends of the small brush bar. One end is round and the other is octagonal.
2. Insert the round end into place and then push the octagonal end down until it clicks into place.

Refit the main brush bar

1. Replace the end cap back on the brush bar.
2. Slide the main brush bar into the cleaner head and push the end cap back into the closed position.
3. Using a coin, turn the end cap lock clockwise until in the locked position.

Test the machine

Now the Soft roller cleaner head is reassembled, test the pick up.

Why is my machine cutting out?

If one of the airways becomes blocked, very little airflow will be able to get through. To prevent the motor from overspeed, the machine will stop and start to alert you to a problem. This will sound like the machine is pulsing.

If you continue to use the machine, it will cut off completely. You will be able to start the machine again but it will continue to cut in and out until the blockage is removed. A blockage indicator light will also show while the machine is running.

Unplug the machine

Make sure the machine is unplugged from the charger, pull the trigger and check the status lights located on the side of the battery.