Let's get your machine working
Dyson Pure Hot + Cool Cryptomic (White/Gold)
Let's get your machine working
Dyson Pure Hot + Cool Cryptomic (White/Gold)
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Changing the carbon filters
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Changing the carbon filter - step by step
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More help required
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There is a problem with my machine
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team.
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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The app is showing an error
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team.
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I’m having trouble with this step
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Connecting your machine
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Add machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Start connection
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I'm having trouble with my Wi-Fi
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Issue not resolved, please speak to our Customer Support Team.
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The app isn't finding my machine
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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I'm not sure
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Performance
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The airspeed won't change
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Issue resolved
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Test the remote control
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Replacing the remote control battery
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App airflow control
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unable to use the App
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The other buttons on the remote are working
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Check your app
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Machine is only hot on one side
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My machine is not heating
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Airflow is weak in hot mode
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Airspeed not as powerful
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Power or electrical issue
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Machine run time
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No power
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Airflow but no oscillation
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The remote control doesn't work
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Check the Dyson Link app
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine starts operating on its own
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Lighting issues
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Issue not resolved, speak to our Customer Support Team
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Lighting issues
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Unplug the machine
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Press the button
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Check the remote
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Check the Dyson Link app
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Check the app
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Replacement part required
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The filter needs replacing
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Changing the carbon filters
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Changing the carbon filter - step by step
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Changing the glass HEPA filter
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Changing the glass HEPA fitler - step by step
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Unusual noise
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Clicking noise
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Clicking when oscillating
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Issue not resolved, please speak to our Customer Support Team
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Low humming noise when turned off
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Whining or whistling noise
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Clean the machine
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Remove both filters
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Replacement part required
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Remove both filters
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Replacement part required
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Visible issue
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There is an issue with the display
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My readings are showing in different colours
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The display is dimmed
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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Reset the machine
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Night mode is not working
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My screen is not displaying correctly
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There is an issue with the display
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Move the machine
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Triangle alert icon
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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There's a problem with the oscillation
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Issue not resolved, speak to our Customer Support Team
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Oscillation range
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Normal oscillation range
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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The oscillation won't turn off
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Check other remote functions
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Change the battery
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Check with the Dyson Link app
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Issue not resolved, please speak to our Customer Support Team
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The machine won't oscillate
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Issue not resolved, please speak to our Customer Support Team
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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Issue not resolved, please speak to our Customer Support Team
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Dust from the filter
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Using your Dyson machine
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How to assemble your Dyson machine
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Issue resolved
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Changing the glass HEPA filter
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Changing the glass HEPA filter - step by step
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How to use the information menu
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Using the remote control
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Where is the serial number located?
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Changing the filter
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Changing the combi filter - step by step