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You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Pure Hot+Cool™ purifier fan heater

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson Genuine Filter (DP04, TP04, HP04)

    Part No. 969048-05

    Dyson Genuine Filter for your Dyson purifier. This filter is compatible with all HP04, TP04 and DP04 models.

    $79.99

    Learn more
  • Remote control

    Part No. 969897-01

    Curved and magnetized to store neatly on the machine

    $29.99

    Learn more
  • Foot pads

    Part No. 919272-01

    Replacement foot pads for your Dyson machine.

    $4.99

    Learn more
  • Filter shroud

    Part No. 969899-01

    Replacement filter shroud for your Dyson purifier.

    Learn more

  • How to get your Dyson machine working to its full potential.

  • See how to monitor and replace the filters

      

  • Using hot, cool and auto modes

      

Control your Dyson purifier or purifier humidifier – with your voice.¹

Amazon Alexa

Ask Alexa to enable the Dyson skill, to control your Dyson purifier.

Google Assistant

Control all of your connected purifiers with Google. Just say “Hey Google” to get started.

Siri Shortcuts

Connect your Dyson machines to Siri Shortcuts and you’ll be able to control them with your voice, on your Apple device.

¹ Requires a compatible voice service. 

Google is a trademark of Google LLC.

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday

Email

help@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number