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You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Pure Cool™ tower purifier fan (TP4A)

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson Genuine filter

    Part No. 965432-01

    Filter for your Dyson Purifier

    $79.99

    See more
  • Remote control

    Part No. 969154-24

    Replacement remote control for your Dyson purifier.

    Currently out of stock.

    $29.99

    See more

  • How to get your Dyson machine working to its full potential.

  • How to replace the filters

    If this is your first time changing your filter, fully remove the purple and green filter from your machine before replacing it with the new, all-black 360° Glass HEPA + Carbon Air Purifier Filter.

  • How to set up your machine

    Watch how to quickly get up and running with our step-by-step video guide.

The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom right corner of your screen at any time.

Phone

1-866-693-9766
Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday