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Dyson Pure Cool™ TP4A (White/Silver)
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Please select the appropriate option

Cleaning the machine

Ensure that you unplug your appliance from the mains electricity supply and allow to cool down before cleaning your filter.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Do not use detergents or polishes to clean the appliance.

Dust may accumulate on the surface of the machine. Wipe dust from the loop amplifier, filter unit and other parts with a dry or damp cloth.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Is the clicking noise only occurring when the machine is oscillating?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check base

Check around the base of the machine for any debris or obstructions.

Please try taking the filters off, then reattaching them to ensure they are correctly clicked into place. When attaching the filters, press in and up, and check there are no gaps or loose areas.

If the filters are not attached correctly, a triangle warning may show on your screen. If this happens, please reattach the filters securely.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Continuous monitoring

The continuous monitoring option is used for air quality data to be relayed to the machine at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

Continuous monitoring can be turned on/off by pressing the the 'Auto' button on the remote control for five seconds.

Retest the machine.

Has the noise stopped?

Check airflow direction

You can change the direction of airflow, either to be forward facing with a focused airflow, or rear facing with a diffused airflow.

Use the airflow switch on the top of the appliance to select the airflow direction.

Ensure that the switch is fully engaged in either forward or rear facing mode.

If the switch is not fully engaged in either direction, air will flow simultaneously from the front and rear of the purifier, which can result in a weaker airflow.

Has checking the airflow direction switch resolved the problem?

Check and clean the machine

To ensure that your appliance works efficiently, it is important to clean and check for blockages regularly.

Unplug your appliance from the mains electricity supply before cleaning.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Do not use detergents or polishes to clean the appliance.

Dust may accumulate on the surface of the machine. Wipe dust from the loop amplifier, filter unit and other parts with a dry or damp cloth.

Has cleaning the machine resolved the problem?

Ensure the machine is turned on.

Ensure correct button on remote is being pressed to adjust the airflow.

Does the airspeed change?

Test the remote control

Test the other buttons on the remote.

On/Off

Oscillation

Automatic mode

Sleep timer

Night mode

Do the other buttons on the remote work?

Change the battery

Unscrew the remote control's battery compartment

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Has changing the battery solved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check airflow direction

This product has dual airflow direction options. Please ensure you have directed the airflow to come out the front of the machine before beginning these checks.

Is there anything showing on the screen?

Test the remote

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Main power button

Press the power On/Off button on the front of the machine.

Does the machine turn off?

Remote check

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Does the machine turn off using the remote?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Has changing the battery solved the problem?

What sort of smell?

Do not plug in or attempt to use the machine in this condition.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check and clean machine

To ensure that your appliance works efficiently, it is important to clean and check for blockages regularly.

Unplug your appliance from the mains electricity supply before cleaning.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Do not use detergents or polishes to clean the appliance.

Dust may accumulate on the surface of the machine. Wipe dust from the loop amplifier, filter unit and other parts with a dry or damp cloth.

Your filter may need replacing

Check filter life on the display screen, or for excessive build-up of dust within the inlet.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Important: Always unplug the machine before changing filters.

Changing the glass HEPA filter

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar.

Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Has changing the filter resolved the problem?

Important: Always unplug the machine before changing filters.

Changing the carbon filters

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.

Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Has changing the filter resolved the problem?

Fault

Reset the machine.

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the centre of the base.

Plug the machine back in and retest.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Restart the machine

Switch off and unplug the machine.

Ensure all outside doors and windows are closed.

Vacuum the two sensor slots to the left of the LCD screen with a Dyson brush attachment.

Plug in and test the machine.

Has this resolved the problem?

Switch off and unplug the machine.

Move the machine to another room.

Plug in and test the machine.

Has this resolved the problem?

My readings are showing in different colours

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

Is there anything else we can help you with?

My display is reading green but the fan is working at high speed

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

Is there anything else we can help you with?

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen’s display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check remote control

Point the remote directly at the front of the machine while pressing the button.

Ensure the correct button on the remote is being pressed.

Has checking the remote resolved the problem?

Check machine base

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Check remote control

Ensure the correct button on the remote is being pressed.

Has this resolved the problem?

Change the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery solved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Power supply below or you can contact our Customer Support Team at 1-866-314-8881.

Power supply

Part no. 970484-06

<p>Replacement power supply for your Dyson machine.</p>

$51.99

Power supply

Power supply

Part no. 970484-06

<p>Replacement power supply for your Dyson machine.</p>

$51.99

Currently out of stock.

$51.99

Keep me updated

You might need a replacement part.

You can solve this by ordering a new Filter shroud (Silver) below or you can contact our Customer Support Team at 1-866-314-8881.

Filter shroud (Silver)

Part no. 969156-01

<p>Replacement Filter shroud (Silver) for your Dyson machine.</p>

$22.99

Filter shroud (Silver)

Filter shroud (Silver)

Part no. 969156-01

<p>Replacement Filter shroud (Silver) for your Dyson machine.</p>

$22.99

$22.99

Try the controls on the machine

Press the On/Off button

Do the controls on the machine itself work?

Check the remote controls

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow speed

Oscillation

Information

Has testing the remote resolved the problem?

Not a connective product

This is not a connective product.

While this machine is not a connective product, you can use the Dyson Link app to register your machine and either create or log into an existing account.

Is there anything else we can help you with?

Changing the glass HEPA filter

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar. Unplug the appliance from the mains electricity supply.

Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Is there anything else we can help you with?

Changing the carbon filters

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar. Unplug the appliance from the mains electricity supply.

Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Is there anything else we can help you with?

You can change the direction of airflow, either to be forward facing with a focused airflow, or rear facing with a diffused airflow.

Escalate to local Customer Interface Support Team.

Advise the customer that this will be escalated and they will be contacted within the next 24 hours about their concern.

Ensure that the switch is fully engaged in either forward or rear facing mode.

If the switch is not fully engaged in either direction, air will flow simultaneously from the front and rear of the purifier, which can result in a weaker airflow.

Is there anything else we can help you with?

Use both hands to lift the appliance out of the box, taking care to hold by the base of the appliance only. Do not lift out by the amplifier loop.

Take the carbon filters out of the box and remove the protective packaging.

Attach both carbon filters to the appliance.

Remove the glass HEPA filters from their protective packaging and push into the shrouds until secure.

Position the shrouds onto the base and push gently until they click securely into place. Place the remote control on the top of the appliance with the buttons facing down. Plug in and switch on.

The remote control can be magnetically attached to the top of the loop.

Is there anything else we can help you with?

Auto mode

Auto mode adjusts the speed according to the air quality in the room. When Auto mode is enabled (indicated by a graph on the home screen showing the air quality, with ‘AUTO’ at the top), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality. Increasing speed for poor air quality.

If the air quality target is met, the air quality graph will show green. The air quality will continue to be monitored, with the fan running on a low speed in the background.

If the air quality worsens the air quality graph will show red and the purifier will automatically restart cleaning the room.

There may be times when the display shows green, but the fan speed is still high. This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher fan speed to maintain a high air quality.

Enable Auto mode

Press the 'Auto' button on the top right corner of the remote control.

To turn Auto mode off press the same button.

Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help you with?

Information menu

Scroll through the options to monitor the performance of your appliance.

The menu will also allow you to access information about the pollutants in the air and the temperature and humidity levels.

When a particular type of pollutant causes air quality to decrease, the symbol for that pollutant will show in the display.

Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

Indoor air quality - 24 hours

Monitor the air quality with a graph showing the last 24 hours of data.

Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example the burning gas when cooking and in vehicle exhaust emissions.

Volatile organic compounds

VOC’s are typically odours that may be potentially harmful. These can be found in cleaning products, paints and new furnishings.

Filters

The amount of pollution captured by the filters is shown in the display. When the filter is full, the display will flash to remind you which filter needs changing.

Is there anything else we can help you with?

Auto mode

This graph shows the air quality from your room whilst your machine is in Auto mode.

Is there anything else we can help you with?

Fan speed indicator

Your purifier has speed options from the minimum of 1 to max speed 10.

Is there anything else we can help you with?

Carbon filter calibration

When you replace your carbon filter, you must hold down the oscillation button on the remote control to ensure the new carbon filter is calibrated.

This screen shows the process is complete.

Is there anything else we can help you with?

Filter change indicator

This indicates when it is time to order new filters for your Dyson purifier and replace the old ones.

Is there anything else we can help you with?

HEPA filter calibration

When you replace your HEPA filter, you must hold down the night button on the remote control to ensure the new HEPA filter is calibrated.

This screen shows the process is complete.

Is there anything else we can help you with?

Filter life measure

This display shows the amount of filter life remaining for both the carbon (green) and HEPA (purple) filters in your purifier.

Is there anything else we can help you with?

Continuous monitoring on

The continuous monitoring function will:

Collect extensive environmental information.

Allow historical air quality information to be displayed on the screen.

Continuous monitoring is active at all times unless standby is selected.

To stop continuous monitoring, press and hold the Auto mode button for 5 secs.

Is there anything else we can help you with?

Oscillation

Press the Oscillation button to scroll through the options from 0° to 350°.

Is there anything else we can help you with?

Night mode

Night mode will dim the display and the appliance will run more quietly, making it ideal for use while sleeping. If Auto mode has been set, Night mode will reduce airflow speeds to range from 1 to 4. You can manually change the airflow from 1-10.

If in manual mode, the power will reduce to level 4. When night mode is activated, if it is already below level 4, it will remain the same. This can be manually changed if desired. The display will illuminate briefly, then fade as before. If in Auto mode the power will be reduced automatically.

Is there anything else we can help you with?

Use both hands to lift the appliance out of the box, taking care to hold by the base of the appliance only. Do not lift out by the amplifier loop.

Take the carbon filters out of the box and remove the protective packaging.

Attach both carbon filters to the appliance.

Remove the glass HEPA filters from their protective packaging and push into the shrouds until secure.

Position the shrouds onto the base and push gently until they click securely into place. Place the remote control on the top of the appliance with the buttons facing down. Plug in and switch on.

The remote control can be magnetically attached to the top of the loop.

Using the remote control

To operate, point the remote control toward the front of the base.

On/Off

Press the Power ON/OFF button on the appliance or remote control to stop the purifier. The appliance will continue to monitor the air quality.

Airflow speed

Press the Airflow speed button to increase and decrease the airflow speed. You can choose a setting from 1 (low flow of air) through to 10 (high flow of air), and the machine homescreen will show the fan speed when in manual mode.

Oscillation On/Off

Press the Oscillation button to scroll through the options from 0° to 350°.

Information menu

Scroll through the options to monitor the performance of your appliance.

The menu will also allow you to access information about the pollutants in the air and the temperature and humidity levels.

When a particular type of pollutant causes air quality to decrease, the symbol for that pollutant will show in the display.

Auto mode

When Auto mode is selected the on-board sensors will intelligently adjust the settings of the appliance according to the quality of air. The appliance will pause once the sensors detect that the target air quality level has been reached. The sensors will continue to monitor the air quality, switching the appliance back on when air quality levels have dropped. Customise your Auto mode and air quality settings in the Dyson Link app.

Sleep timer

The sleep timer will turn your appliance off once the time set has passed. To set the sleep timer, select the desired time. When the time reaches zero, the appliance will stop purifying but continue to monitor the air quality of the room. To cancel the sleep timer, increase the time until the 'timer off' icon appears.

Night mode

Night mode will dim the display and the appliance will run more quietly, making it ideal for use while sleeping. If Auto mode has been set, Night mode will reduce airflow speeds to range from 1 to 4. You can manually change the airflow from 1-10.

Is there anything else we can help you with?

Finding the machine serial number

The serial number can be found in the following locations:

On the front of the instruction manual.

On the remote control packaging.

On a removable sticker on the front of the purifier.

On your purifier, located underneath the filter.

Is there anything else we can help you with?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Replacing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Is there anything else we can help you with?