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Support for your Dyson Pure Cool Cryptomic™ purifier

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Power supply

    Part No. 969155-06

    Replacement power supply for your Dyson Purifier.

    Currently out of stock.


    Learn more
  • Remote control

    Part No. 969154-12

    Curved and magnetized to store neatly on the machine

    Currently out of stock.


    Learn more
  • Dyson Genuine Filter (TP06, HP06, PH01, PH02)

    Part No. 970341-01

    Filter for your Dyson Cryptomic Purifier.


    Learn more
  • Filter shroud

    Part No. 969156-05

    Replacement filter shroud for your Dyson Cryptomic Purifier.

    Currently out of stock.


    Learn more

  • How to get your Dyson machine working to its full potential.

  • Auto mode

    In Auto mode, your machine monitors and responds to air pollution. When it detects pollutants, it automatically projects HEPA filtered.

  • Oscillation angle

    You can set the oscillation angle of your purifying fan, from 45° to 350°.

Control your Dyson purifier or purifier humidifier – with your voice.¹

Amazon Alexa

Ask Alexa to enable the Dyson skill, to control your Dyson purifier.

Google Assistant

Control all of your connected purifiers with Google. Just say “Hey Google” to get started.

Siri Shortcuts

Connect your Dyson machines to Siri Shortcuts and you’ll be able to control them with your voice, on your Apple device.

¹ Requires a compatible voice service. 

Google is a trademark of Google LLC.

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.


Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday