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You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson HEPA Cool Formaldehyde

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson Genuine filter

    Part No. 965432-01

    Filter for your Dyson Purifier

    $79.99

    See more
  • Remote control

    Part No. 969154-20

    Curved and magnetized to store neatly on the machine

    $29.99

    See more

  • How to get your Dyson machine working to its full potential.

  • Maintaining your purifier

    To ensure optimum air purification performance, we recommend replacing your HEPA+Carbon filter every 12 months. Your Catalytic filter never needs replacing.

  • Activate Auto mode

    Select Auto mode and your on-board sensors will intelligently adjust settings according to your air quality.

Control your Dyson purifier or purifier humidifier – with your voice.¹

Amazon Alexa

How to ask Alexa to enable the Dyson skill, to control your Dyson purifier.

Google Assistant

How to control all of your connected purifiers with Google. Just say “Hey Google” to get started.

Siri Shortcuts

How to connect your Dyson machines to Siri Shortcuts. You’ll be able to control them with your voice, on your Apple device.

¹ Requires a compatible voice service. 

Google is a trademark of Google LLC.

MyDyson logo
Phone screen showing video on how to get started with a new purifier.

Expert guides on the MyDyson™ app

From quick-start and how-to guides to understanding different modes and screens. All tailored to you and your machines.

The MyDysonTM app is only compatible with select Dyson products. For a list of compatible products, please click here.

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Email

design@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number

Phone

888-397-6622
Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday

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App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
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