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Delivery Details

Free shipping. Exclusions apply.

Please allow 1-2 business days for order processing.

The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com for select zip codes. Eligibility varies by location of item, availability, and the shipping address zip code. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 5-7 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.

On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska.

Scheduled delivery. Exclusions apply.

Pick a day that is convenient for you. Get it as early as 1 day and free options available starting as early as 2 days. Eligibility varies by location of item and the shipping address zip code. If the products are eligible, you will have the option to select your delivery date in checkout.

Click and collect. Exclusions apply.

We'll deliver your machine to the pick-up location of your choice. Eligibility varies by location of item and the shipping address zip code. Please note that orders with additional spares, tools, and accessories are not eligible. If the products are eligible, you will have the option to select your pickup location in checkout.

Frequently asked questions

Can I still place an order online?

You can still shop for the latest Dyson technology here at Dyson.com, with free delivery on all machines. Owners can find troubleshooting tips, product manuals, and more at our Support Page. For all other inquiries or for additional information, please Contact Us.

Will the delivery of my order be affected?

We are trying our best to deliver our products on time. However, due to high demand and the ongoing health emergency, delivery and support may be delayed unexpectedly.

Are Dyson Demo Stores & Dyson Service Centers open?

Per guidance from local authorities, Dyson Demo Stores and Dyson Service Center locations have reopened with adjusted business hours and new measures to make your in-store shopping experience as hygienic and safe as possible. We encourage you to test Dyson machines firsthand before you buy and our Experts are happy to demonstrate the technology at an appropriate distance for your convenience and safety. Please refer to your store or service center's page for the most up-to-date information on openings and store hours.

How does Pay Via Chat work at Dyson Service Centers?

For your enhanced safety and security, Dyson Service Centers offer contactless payment with Pay Via Chat​. When it's time to pay, we will send a secure Pay Via Chat link to your smart device. Open the link and enter your American Express, Mastercard, or Visa details. Once you submit your payment, you'll receive an immediate confirmation of your order and can have your receipt printed or emailed to you. Be sure your smart device is set up to access the link via your cellular service through SMS or email.

Can I still return my order as usual?

Yes. Most Dyson products can be returned for a full refund within 30 days from the date of purchase. 

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit Dyson.com/returns prior to returning your items. Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.

How can I track my order?

Tracking information will be provided via email and on your order tracking page as soon the details become available to us. Please note that most tools, parts, accessories, and other promotional gifts will ship separately and be delivered within 10-15 business days. 

How can I contact you?

The Dyson Customer Service team is ready to help you. You can find all the ways to contact us here.