Free shipping. No exclusions.
Please allow 1-2 business days for order processing.
The shipping cost of machines, spares and accessories is free of charge when ordering on Dyson.com for select zip codes. Eligibility varies by location of item, availability, and the shipping address zip code. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 10-15 business days.
On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska.
Scheduled delivery. Exclusions apply.
Pick a day that is convenient for you. Get it as early as 1 day and free options available starting as early as 2 days. Eligibility varies by location of item and the shipping address zip code. If the products are eligible, you will have the option to select your delivery date in checkout.
Click and collect. Exclusions apply.
We'll deliver your machine to the pick-up location of your choice. Eligibility varies by location of item and the shipping address zip code. Please note that orders with additional spares, tools, and accessories are not eligible. If the products are eligible, you will have the option to select your pickup location in checkout.
Frequently asked questions
We are trying our best to deliver our products on time. However, due to high demand and the ongoing health emergency, delivery and support may be delayed unexpectedly.
Per guidance from local authorities, Dyson Demo Stores and select Dyson Service Center locations have reopened with adjusted business hours and new measures to make your in-store shopping experience as hygienic and safe as possible. Please refer to your store or service center's page for the most up-to-date information on openings and store hours.
Yes. Most Dyson products can be returned for a full refund within 30 days from the date of purchase. Dyson V15 Detect™ cordless vacuums, Dyson Outsize cordless vacuums, and Dyson Omni-glide™ vacuums CSYS™ task lights, Lightcycle™ task lights, and Lightcycle Morph™ lights can be returned for a full refund within 90 days from the date of purchase.
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit Dyson.com/returns prior to returning your items. Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.
Tracking information will be provided via email and on your order tracking page as soon the details become available to us. Please note that most tools, parts, accessories, and other promotional gifts will ship separately and be delivered within 10-15 business days.