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Dyson Demo store interior

Welcome to Dyson Demo

Dyson technology works differently, it is engineered to solve real problems. The best way to understand it, is to experience it. This is why we created the Dyson Demo Store - a place that brings to life the science and engineering at the heart of our machines.

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Personalize your case. Exclusively in store.

Give your Dyson presentation case the personal touch, with your initials professionally embossed by our experts. Exclusively available at Dyson Demo stores when you buy the Dyson Airwrap™ styler or Dyson Supersonic™ hair dryer.

PLAY

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Collection of Dyson presentation cases.

Make it yours

• Select your favorite case.¹

• Choose up to three initials to be embossed.

• Pick your foil color to complete your personalization.

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Dyson stylist curling womans hair using the Dyson styler

Hair care, re-engineered

Book an appointment with a Dyson stylist to get hands on with the Dyson Supersonic™ hair dryer or Dyson Airwrap™ styler. Our experts are here to answer questions and show you how to get the most from our technology.

To book a complimentary styling appointment, please call: 646-809-2533

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Front view of Dyson V11™ vacuum on carpet

Experience the Dyson V11™ vacuum

Get hands on with the Dyson V11™ cord-free vacuum. Test it against 30 different types of debris, plus choose from exclusive colors and a range of Dyson-engineered tools to help make your cleaning easier.

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 Dyson Cyclone V10 vacuum sticks

Engineered by Dyson. Built by you.

We'll help you build a cord-free vacuum that's tailored to suit you and your home. Choose from a range of colors and Dyson engineered tools to solve your biggest cleaning frustrations.

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The best way to understand our technology is to experience it yourself. 

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Experience our technology through Expert demonstrations. Plus, get any questions answered. 

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Shop exclusive products and colorways only available at Dyson Demo Stores. 

Map of the Dyson store New York

Dyson Demo Store
New York City

640 5th Avenue
New York, NY 10019
Monday to Saturday: 10am - 8pm
Sunday: 12pm - 7pm

Tel: (646) 809-2533

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if you would like further help, or to see the information in an alternative format.

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Direct from Dyson

Free tools with auto-registration

Free tools with auto-registration

Free tools with auto-registration

Exclusive to Dyson.com

Choose up to 3 additional tools absolutely free with auto-registration on select vacuums. To choose your free tools, see the accessory selector page after you add to cart.

Free tools worth up to $99.99. Amount may vary based on tool selection and availability.

Price match promise

Price match promise

Price Match Promise

Be confident that you're getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-866-664-9004 or chat to get started. Here’s what you’ll need to know:

- Product must be the exact same model number as it appears on Dyson.com and in stock.

- Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL).

- Authorized dealers are limited to Amazon, Barneys, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Kohls, Lowes, Macy’s, MOMA, Neiman Marcus, QVC, Sams Club, Sears, Sephora, Target, Ulta, Video Audio Center, and Wal-Mart.

- Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, “clearance” or a demonstrator product.

- Product price must not be lower due to an advertising error or misprint.

Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

Free shipping

Free 2-day Shipping

Free 2-day shipping

Please allow 1-2 business days for order processing.

The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com for select zip codes. Eligibilty varies by location of item and the shipping address zip code. In-stock orders received by 1:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 10-15 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.

On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, and cannot deliver to PO boxes or APO/FPO addresses.

30-day money-back guarantee

30-day money-back guarantee

Money-back Guarantee

If you’d like to return a Dyson machine for a full refund, you need to do so within 30 days of purchase. For Dyson V11™ vacuums , you have 90 days from purchase. Dyson Direct will pay for return freight.

 

Customer Service Helpline

If you have questions please contact us. You can email or call:

questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less

- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday). 

 

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. 

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

2. Package the item(s) to be returned in the original Dyson packaging.

3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight.