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Dyson Demo store interior

New York Dyson Demo Store

Dyson technology works differently, it is engineered to solve real problems. The best way to understand it, is to experience it. This is why we created the Dyson Demo Store - a place that brings to life the science and engineering at the heart of our machines.

Dyson expert in protective mask uses cloth to clean the Dyson Supersonic hair dryer.

Dyson Demo Stores are open

Our stores have reopened with you in mind. Discover the steps Dyson has taken in order to offer a safe, responsible and unique experience within our demo stores.

Dyson technology helps create a cleaner, healthier home

Dyson technology helps create a cleaner, healthier home

Vacuums and purifiers scientifically proven to capture particles as small as allergens and bacteria

    Dyson case personalization in store

Personalize your case. Exclusively in store.

Give your Dyson presentation case the personal touch, with your initials professionally embossed by our experts. Exclusively available at Dyson Demo stores when you buy the Dyson Airwrap™ styler or Dyson Supersonic™ hair dryer.

PLAY
Collection of Dyson presentation cases.

Make it yours

• Select your favorite case.¹

• Choose up to three initials to be embossed.

• Pick your foil color to complete your personalization.

¹Presentation case colors may vary per store.

Dyson wand customization at Dyson Demo Store

Engineered by Dyson. Built by you.

We'll help you build a cord-free vacuum that's tailored to suit you and your home. Choose from a range of colors and Dyson engineered tools to solve your biggest cleaning frustrations.

Map of the Dyson store New York

Dyson Demo Store
New York City

640 5th Avenue
New York, NY 10019

Tel: (646) 809-2533

Store hours:
Monday-Friday: 11:00am - 6:00pm
Saturday-Sunday: 12:00pm - 5:00pm

Direct from Dyson

Free tools with auto-registration

Free tools with auto-registration

Exclusive to Dyson.com

Choose additional tools absolutely free with auto-registration on select vacuums. To choose your free tools, see the accessory selector page after you add to cart.

Free tools worth up to $70. Amount may vary based on tool selection and availability.

Price match promise

Price Match Promise

Be confident that you're getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference if the below details are satisfied, Visit dyson.com/pricematch, chat, or contact our Customer Service team at 1-866-664-9004 to get started. Here are the details you’ll need to know:

  • Product must be the exact same model number as it appears on Dyson.com and in stock.
  • Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL. Advertised price must be the listed price; membership/loyalty or promo code entries are not eligible for price matching).
  • Authorized dealers are limited to Amazon, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, MOMA, QVC, Sam's Club, Target, and Video Audio Center.
  • Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, “close out”, “clearance” or a demonstrator product.
  • Product price must not be lower due to an advertising error or misprint.
  • Hair Care products, which includes Dyson Supersonic, Dyson Airwrap, and Dyson Corrale, are not eligible for price matching.

Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

Free 2-day shipping

Free 2-day shipping - Exclusions apply.

Please allow 1-2 business days for order processing.

The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com for select zip codes. Eligibility varies by location of item and the shipping address zip code. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 10-15 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.

On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska.

30-day money-back guarantee

Money-back Guarantee

Due to the ongoing health emergency, we have extended our money-back guarantee. We will be accepting returns that are postmarked by November 1st, 2020 on all purchases made between June 1st, 2020 and September 30th, 2020. Dyson V11™ cordless vacuums, CSYS™ task lights, Lightcycle™ task lights, and Lightcycle™ Morph lights purchased between these dates can still be returned for a full refund within 90 days from the date of purchase.

Customer Service Helpline

If you have questions please contact us. You can email or call:

questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less

- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday). 

 

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise. 

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

2. Package the item(s) to be returned in the original Dyson packaging.

3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight.