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Frequently asked questions

How long is the run time?

The Dyson 360 Vis Nav™ intelligently monitors its own battery level. Powered by a 12-cell battery lithium-ion battery, delivering up to 65 minutes of run time9 before returning to its dock to automatically recharge, ready to clean again.

Is the Dyson 360 Vis Nav™ robot vacuum smart home connected?

Yes, through the MyDyson™ app you can control, customise and schedule your clean, whether you are at home or not. Our robot vacuum is also compatible with Alexa and Google Assistant⁶ and can be controlled through voice commands alone. You can customise your clean by defining zones around your home and choosing how and when your robot cleans them by setting times, days and power mode. You can also set rules and routines, such as switching off the brush bar motor for quiet spaces and deep-pile rugs, defining no-climb zones, or setting areas to avoid altogether. 

Do I need to connect to the app?

Yes. Connection to the MyDyson™ app is required to set up your robot vacuum. This activates its intelligent features.

How do I set up and start using my Dyson 360 Vis Nav™ robot vacuum?

Please follow this link to learn about how to set up and start using your new Dyson 360 Vis Nav™ robot vacuum to ensure you get the most out of it. Before your first clean, it is recommended you download the MyDyson™ app and use the mapping feature so the robot can understand its surroundings and the layout of your home.

How do I charge my Dyson 360 Vis Nav™ robot vacuum?

The Dyson 360 Vis Nav™ will charge on a wall dock, which you will receive when you purchase your robot vacuum. Your robot will always be connected to the wall dock when not in use and will automatically return to the dock after every clean and to recharge if required. In total, the Dyson 360 Vis Nav™ takes 1 hour and 55 minutes to return to full charge.

Where can I buy spares and accessories for my Dyson 360 Vis Nav™ robot vacuum?

Find spares and accessories for your Dyson 360 Vis Nav™ robot vacuum on the Dyson website.

How do I download the MyDyson™ app?

Downloading the MyDyson™ app is essential to get the most out of your Dyson 360 Vis Nav™ robot vacuum and to use all of its features. You can download the app by scanning the QR code in the box or by downloading for free on the App Store or Google Play store.