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Free tools with auto-registration
Exclusive to Dyson.com
Includes parts and labor
Free 30-day return policy*
Exclusive to Dyson.com
Choose additional tools absolutely free with auto-registration on select vacuums. To choose your free tools, see the accessory selector page after you add to cart.
Free tools worth up to $70. Amount may vary based on tool selection and availability.
Free shipping - Exclusions apply
Please allow 1-2 business days for order processing.
The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com for select zip codes. Eligibility varies by location of item, availability, and the shipping address zip code. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 5-7 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.
On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska.
Dyson parts and labor warranty
All Dyson cordless vacuums, purifiers, humidifiers, heaters, fans, wearables and hair dryers are covered by our 2-years parts and labor warranty. All Dyson upright and canister vacuums are covered by our 5-years parts and labor warranty. But we'll still be here when yours runs out; we provide Dyson technology owners with a lifetime of support.
If you need to contact Dyson for advice, you'll speak to a Dyson employee in our US office. Phone, email, live chat, Facebook, Twitter; our experts are on hand. And for out-of-hours assistance, you can find quick answers on our help pages.
And when you buy from dyson.com, we register your warranty automatically - you won't have to fill in any more forms.
If you’d like to return a Dyson machine* for a full refund, you need to return the machine, accessories, and attachments within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping.
*This policy excludes wearable devices such as Dyson Zone. Dyson Zone has a 14 day refund policy from the shipped delivery date. If purchased in a Dyson Demo Store or Service Center location, a return must be made within 14 days from the purchase date. Dyson Direct will pay for return shipping.
Customer Service Helpline
If you have questions please contact us. You can email or call:
Dyson Direct Returns Policy
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise.
To receive a full refund for an item purchased from Dyson, please follow these three steps:
*This policy excludes wearable devices such as Dyson Zone. Dyson Zone has a 14 day refund policy from the shipped delivery date. Send your returned Dyson Zone shipping prepaid to Dyson within 14 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.
Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return shipping.