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Dyson Purifier Hot+Cool™️ Gen1 HP10 (White)Let's get your machine working
Dyson Purifier Hot+Cool™️ Gen1 HP10 (White)
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HP10
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Cleaning the machine
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More help required
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There is a problem with my machine
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Display icons
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Triangle alert icon
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Issue not resolved, please speak to our Customer Support Team
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Alert icon
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Issue not resolved, please speak to our Customer Support Team
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Indoor air quality - 12 seconds
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The air quality graph shows a flat line
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Less than one hour
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Issue not resolved, please speak to our Customer Support Team
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More than one hour
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My display is reading green but the fan is working at high speed
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Indoor air quality - 24 hours
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Filters
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The filter needs replacing
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Replacing the filter - step by step
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Particulate matter (PM10)
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Particulate matter readings do not show
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Particulate matter (PM2.5)
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Indoor temperature
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Temperature readings do not show
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Performance
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The airspeed won't change
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Test the remote control
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Replacing the remote control battery
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine is only hot on one side
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My machine is not heating
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Power or electrical issue
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Machine run time
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No power
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Issue not resolved, please speak to our Customer Support Team
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Press the button
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Check the remote
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Change the battery
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Spare parts and replacement instructions
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HEPA+Carbon filter
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Part replacement instructions
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Purchase part
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Filter shroud
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Part replacement instructions
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Remote control
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Part replacement instructions
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Replacement part required
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking noise
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Clicking when oscillating
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Low humming noise when turned off
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Whining or whistling noise
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Refit the filters
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Replacement part required
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Visible issue
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There is an issue with the display
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My readings are showing in different colours
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The display will not stay on my selected screen
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Reset the machine
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Night mode is not working
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There is an issue with the display
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Move the machine
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There's a problem with the oscillation
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Change the battery
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The machine won't oscillate
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Remote control doesn't work
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Dust from my filter
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Issue resolved
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Using your Dyson machine
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Getting started
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Getting started - step by step
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How to use the information menu
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Using the remote control
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User guide
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How to adjust the airflow
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How to use Auto mode
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How to use Night mode
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Where is the serial number located?
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Error codes
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Changing the filter
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Replacing the filter - step by step
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new 360 Combi Glass HEPA + Carbon air purifier filter below or you can contact our Customer Support Team at 1-866-314-8881.
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.