Let's get your machine working
Dyson Purifier Hot+Cool™ Gen1 HP10 (White)
Let's get your machine working
Dyson Purifier Hot+Cool™ Gen1 HP10 (White)
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HP10 / HP11
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Cleaning the machine
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More help required
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There is a problem with my machine
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Display icons
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Triangle alert icon
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Indoor air quality - 12 seconds
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Issue not resolved, please speak to our Customer Support Team
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The air quality graph shows a flat line
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Less than one hour
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Issue not resolved, please speak to our Customer Support Team
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More than one hour
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My display is reading green but the fan is working at high speed
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Indoor air quality - 24 hours
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Filters
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Replacement part required
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The filter needs replacing
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Replacing the filter - step by step
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Particulate matter (PM10)
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Particulate matter readings do not show
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Particulate matter (PM2.5)
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Indoor temperature
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Temperature readings do not show
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How to locate the serial number
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Performance
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The airspeed won't change
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Test the remote control
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Replacing the remote control battery
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Machine is only hot on one side
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My machine is not heating
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Power or electrical issue
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Machine run time
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No power
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Issue not resolved, please speak to our Customer Support Team
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Press the button
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Check the remote
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Change the battery
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Spare parts and replacement instructions
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HEPA+Carbon filter
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Purchase part
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Part replacement instructions
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Filter shroud
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Purchase part
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Part replacement instructions
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Remote control
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Purchase part
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Part replacement instructions
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking noise
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Clicking when oscillating
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Low humming noise when turned off
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Whining or whistling noise
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Refit the filters
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Replacement part required
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Visible issue
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There is an issue with the display
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My readings are showing in different colours
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The display will not stay on my selected screen
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Reset the machine
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Night mode is not working
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There is an issue with the display
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Move the machine
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There's a problem with the oscillation
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Issue not resolved, please speak to our Customer Support Team
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Change the battery
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The machine won't oscillate
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Remote control doesn't work
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Using your Dyson machine
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Getting started
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Getting started - step by step
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Issue resolved
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How to use the information menu
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Using the remote control
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User guide
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How to adjust the airflow
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How to use Auto mode
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How to use Night mode
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Where is the serial number located?
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Error codes
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Changing the filter
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Replacing the filter - step by step
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new 360° Glass HEPA and Activated Carbon Filter below or you can contact our Customer Support Team at 1-866-314-8881.
360° Glass HEPA and Activated Carbon Filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99

360° Glass HEPA and Activated Carbon Filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
You might need to arrange a visit from a Dyson expert.
It looks like the Remote Control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote Control
Part no. 973474-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99

Remote Control
Part no. 973474-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new 360° Glass HEPA and Activated Carbon Filter below or you can contact our Customer Support Team at 1-866-314-8881.
360° Glass HEPA and Activated Carbon Filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99

360° Glass HEPA and Activated Carbon Filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Remote Control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote Control
Part no. 973474-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99

Remote Control
Part no. 973474-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson Purifier Hot+Cool™ Gen1 HP10 (White)