Let's get your machine working
Dyson Purifier Cool™ Gen1 TP10 (White)
Let's get your machine working
Dyson Purifier Cool™ Gen1 TP10 (White)
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Changing the filter
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Issue resolved
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Replacing the filter - step by step
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More help required
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There is a problem with my machine
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How to locate the serial number
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking when oscillating
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Issue resolved
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Humming noise when turned off
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Whining or whistling noise
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Refit the filters
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Performance
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The airspeed won't change
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Test the other remote buttons
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Changing the battery
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Replacement part required
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Replacement part required
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Airspeed not as powerful
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Issue not resolved, please speak to our Customer Support Team
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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The oscillation works, but no airflow
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Test the remote control
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The machine won't switch off
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Check the remote
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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The filter needs replacing
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Replacing the filter - step by step
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Replacement part required
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Visible issue
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Reset the machine
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Oscillation problem
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The oscillation won't turn off
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Check other remote functions
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Changing the battery
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Replacement part required
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Remote control doesn't work
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There is an issue with the display
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There is an issue with the display
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Move the machine
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Night mode is not working
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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My readings are showing in different colours
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The air quality graph shows a flat line
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Less than one hour
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More than one hour
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Particulate matter readings do not show
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Display icons
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Triangle alert icon
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Indoor air quality - 12 seconds
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Indoor air quality - 24 hours
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Filters
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Particulate matter (PM10)
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Particulate matter (PM2.5)
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Spare parts and replacement instructions
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HEPA+Carbon filter
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Purchase part
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Part replacement instructions
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Filter shroud
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Purchase part
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Part replacement instructions
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Remote control
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Purchase part
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Part replacement instructions
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User guide
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Getting started
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Getting started - step-by-step
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How to use the remote control
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How to use Night mode
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How to use Auto mode
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How to adjust the airflow
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Where is the serial number located?
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How to use the information menu
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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Cleaning the machine
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need to arrange a visit from a Dyson expert.
It looks like the Remote Control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote Control
Part no. 973472-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99

Remote Control
Part no. 973472-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99
You might need to arrange a visit from a Dyson expert.
It looks like the Remote Control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote Control
Part no. 973472-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99

Remote Control
Part no. 973472-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new 360° Glass HEPA and Activated Carbon Filter below or you can contact our Customer Support Team at 1-866-314-8881.
360° Glass HEPA and Activated Carbon Filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99

360° Glass HEPA and Activated Carbon Filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
You might need to arrange a visit from a Dyson expert.
It looks like the Remote Control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote Control
Part no. 973472-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99

Remote Control
Part no. 973472-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99
You might need a replacement part.
You can solve this by ordering a new 360° Glass HEPA and Activated Carbon Filter below or you can contact our Customer Support Team at 1-866-314-8881.
360° Glass HEPA and Activated Carbon Filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99

360° Glass HEPA and Activated Carbon Filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Remote Control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote Control
Part no. 973472-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99

Remote Control
Part no. 973472-02
Remote Control. Curved and magnetized to store neatly on the machine.
$29.99
Further help
Dyson Purifier Cool™ Gen1 TP10 (White)