Let's get your machine working
Dyson 360 Eye™ robot (Sprayed Nickel/Blue)Let's get your machine working
Dyson 360 Eye™ robot (Sprayed Nickel/Blue)
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360° Eye
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Washing the filters
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More help required
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How to use the cleaning modes
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Start from the dock
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Issue not resolved, speak to our Customer Support Team
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Start off the dock (no auto charge)
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Know your robot
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The base
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Dock and charger
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Filters
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Charging and run time
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Issue resolved
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Quick start guide
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Serial number and password location
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User guide
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How to charge the machine
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Taking the machine to a different country
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What's in the box?
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How to use the power button
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How does the robot navigate?
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Troubleshooting
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Unusual noise
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Louder than usual
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Issue resolved
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Check the Brush bar
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Issue not resolved, speak to our Customer Support Team
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Check Brush bar
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Washing the filters - video
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Check the bin and cyclone step by step
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Power or electrical issue
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Charging
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Charging advice
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Issue not resolved, speak to our Customer Support Team
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Charging unexpectedly
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Cleaning the contacts
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Check the dock
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Dock lights
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Issue not resolved, speak to our Customer Support Team
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Charging without being in use
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Machine not charging
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No power or power has cut out
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No light
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Which lights?
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Blue light menu
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Connectivity issues
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Dyson Link app and connectivity
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Connection journey
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Issue not resolved, please speak to our Customer Support Team
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Sign into your Dyson account
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Prepare your machine for set up
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WiFi light illuminated
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Are you now connected to your home network?
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Select your Dyson machine
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Android devices
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Activate WiFi
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Machine not found
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Issue not resolved
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Entering machine WiFi password
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Enter home WiFI password
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Confirming connection
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Slow response
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Error code
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Which error message
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Connection failed
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Prepare your machine for set up
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Selecting your machine
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Password
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Submitting the password
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Machine not connected
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Machine not connected
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Retry password
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Software download
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Connected and ready to use
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Just using
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Not connected
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New owner
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Select room
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Select in house location
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Purchase date
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Auto update
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Solid blue WiFi
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Slow response error
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Just before half way
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Half way or full
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Second retry unsuccessful
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Check home screen
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Machine showing on home screen
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Issue resolved
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For Apple devices
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Enter home WiFi password
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Activating the WiFi
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Connecting to your machine's WiFi network
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My network is not showing
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Retry the connection journey
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Connect to your product's WiFi network
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Confirming connection
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Slow response
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Unable to connect
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After the first quarter
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Second retry unsuccessful
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Within the first quarter
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Red loading bar
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Finding your machine
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WiFi light not illuminated
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Not first time connecting machine
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Prepare your machine for set up
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Solid blue WiFi
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Post connection troubleshooting
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Losing connection frequently
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Resolved
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Connection failed
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Android device
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Problem setting up the app
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Apple device
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Alexa Help and Support
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Common issues
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Connect your Alexa
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Controlling multiple machines
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Territories for Alexa
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Connecting to WiFi
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Robot is cleaning
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Machine is paused
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Restart the machine
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Issue not resolved, speak to our Customer Support Team
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Robot charged
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Issue not resolved, speak to our Customer Support Team
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Battery low
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Check environment
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Check on flat surface and retest
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Red light
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1 red solid light
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Check airways
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Check the bin and cyclone
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Check the bin and cyclone step by step
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Wash the filters
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Restart the machine
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Issue not resolved, speak to our Customer Support Team
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Washing the filters - step by step
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Test the Brush bar/tracks
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Retest the machine in different area
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Five flashing red status lights
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Pink light
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Updating lights
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Red battery fault light
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Cleaning the sensors
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How to clean the sensors
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Issue not resolved, speak to our Customer Support Team
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Unable to find the dock
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Return machine to dock
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Issue not resolved, please speak to our Customer Support Team
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Four solid red status lights
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Check the battery
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Check the battery
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Unusual smell
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Issue not resolved, speak to our Customer Support Team
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Visible issue
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Dock issues
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Machine unable to locate dock
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Helpful hints
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Preparing the room
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Where to place the dock
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Robot not docking correctly
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Lights
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Check the charging dock
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No light on dock
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Push down contacts
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Change position of the dock
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Clean contacts
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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Check power
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Brush bar not spinning
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Issue not resolved, speak to our Customer Support Team
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Prepare the room
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Navigation issues
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The machine seems lost
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How the robot navigates
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Yes
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Not vacuuming
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Machine stopped
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Robot navigation advice
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Large areas missed by the machine and returns to dock
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Robot cannot get into/get out of an area
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Underneath furniture
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Machine fell down steps
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Small reversing movements
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Pick-up Issues
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Check Brush bar
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Check the bin and cyclone - step by step
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Brushbar checks step by step
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Removing a blockage
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Check the bin and cyclone
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Check the bin and cyclone - step by step
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Wash the filters
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Washing the filter - step by step
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Cleaning the bin and cyclone
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Cleaning the Brush bar and tracks
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Maintaining the 360° Vision camera
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Cleaning the tank tracks
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Emptying the bin
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Software updates
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Update using the Dyson Link app
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Enabling WiFi
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Update the software
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Docking Station below or you can contact our Customer Support Team at 1-866-314-8881.
Docking Station
Part no. 968065-01
Replacement docking station for your Dyson robot.
$83.99
Docking Station
Part no. 968065-01
Replacement docking station for your Dyson robot.
$83.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.