Skip navigation Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson 360 Eye™ robot (Sprayed Nickel/Blue)

Let's get your machine working.

See all steps

Please select the appropriate option

Washing the filters - video

Please follow the steps in the video.

Wash the filters

Press the button on the top of the machine to remove the bin and cyclone.

Pull the pre-filter out from behind the bin.

Image showing the robot with the bin removed and the prefilter removed.

Press in and hold the filter release button and slide out the post-filter cover.

Wash both filters and the post-filter cover with cold water only.

  • WARNING: Do not use detergent, do not wash in a dishwasher or washing machine.
  • Shake the filter to remove debris and excess water.
  • Repeat the wash/shake cycle until the water runs clear.

Allow to dry naturally for a minimum of 24 hours.

Is there anything else we can help with?

Please select the appropriate option

Cleaning modes

Your robot can perform a clean starting from the dock or off the dock.

Start from the dock

With the bin empty, place the machine on its dock.

Press the power button and the machine will begin cleaning the surrounding area.

If necessary, the robot will automatically return to the dock to charge during the cleaning process.

Image showing the robot moving towards the dock.

You can pause the clean by pressing the power button. Press it again to resume cleaning.

Image showing the robot with the power button highlighted and the pause icon illuminated.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Start off the dock (no auto charge)

With the bin empty, place the machine on the floor of the room to be cleaned.

Press the power button and the machine will begin cleaning the surrounding area.

Image showing the power button on the top of the robot being pressed.

When the battery is low the machine will return to its starting point and switch off.

Image showing the robot.

You can pause the clean by pressing the power button. Press it again to resume cleaning.

Image showing the robot with the power button highlighted and the pause icon illuminated.

Is there anything else we can help with?

Know your robot - the top

Power button.

Image showing the power button on the top of the robot highlighted in green.

USB port (behind the post-filter).

Image showing the location of the USB port, with the post filter and casing removed.

Cyclone release catch.

Image showing the bin release on the robot highlighted.

Unique 360o vision system.

Image showing the camera on the top of the robot highlighted in green.

Sensors.

Image showing the robot sensors highlighted.

Finger hold.

Image showing the finger holds on the sides of the robot highlighted.

Infrared LED.

Image showing the infra red sensors on the robot highlighted.

Cyclone and clear bin.

Image showing the bin on the robot.

Please select the next area

Know your robot - the base

Carbon fibre Brush bar.

Image showing the base of the robot with the brush bar highlighted in red.

Charging contacts

Image showing the robot turned upside down and the contacts located.

Tracks.

Please select the next area

Know your robot - the dock and charger

Charger

Image showing the power cable and plug.

Power socket

Image showing the dock with the power socket on the side highlighted.

'Power on' indicator

Charging contacts

Image showing the docking station with the contacts highlighted.

Please select the next area

Know your robot - the filters

Pre-filter

Image showing the robot with the bin removed and the prefilter removed.

Post-filter

Check and wash the filters regularly according to the instructions to maintain the robot's performance.

Please select the next area

Charge time - 2 hours 45 minutes

Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Run time - 45 minutes

Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Quick start guide

This video is a quick guide to getting started with your Dyson 360 eye robot.

Is there anything else we can help with?

Serial number and password location

  • The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

NB: The robots passcode is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).

  • The serial number is listed if you view all devices connected to your network through your router settings on your PC, phone or tablet.
  • The serial number can also be found In the app if you have registered it.

Is there anything else we can help with?

Please open the PDF for the user guide.

Is there anything else we can help with?

Set up the charger

Open the charging dock to 90° and place it against the wall.

Plug in the charger and wrap surplus cable around the plug.

The charger will fit in either side of the dock.

Ensure no objects are within 50 cm (20 inches) of the charging dock.

Place the machine on the dock.

A blue pulsing light indicates that the machine is charging.

A solid blue light shows when the battery is fully charged.

Image showing the fully charged battery icon.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Image showing the robot moving towards the dock.

Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.

Is there anything else we can help with?

Taking your machine out of the country of origin

We’ll do everything we can to help if you decide to take your machine abroad, but we don’t recommend it for the following reasons:

  1. The machine has only been tested to comply with the safety regulations of the country of origin
  2. Some countries run a different electricity supply.
  3. Different plugs are used in different countries, and Dyson advise against using a transformer or plug adaptor.
  4. We believe it’s important to offer excellent aftersales support. Not all Dyson territories are able to support all the product ranges, and may not be able to supply parts or repair these products.

It is for these reasons the guarantee expressly states that the machine is only to be used in the country of origin.

Is there anything else we can help with?

What's in the box?

Robot

Image showing the robot.

Dock

Image showing the docking station.

Charger

Image showing the power cable and plug.

Instruction pack

Image showing the cover of the 'How to use your robot' instruction manual.

Is there anything else we can help with?

Power button

To switch ‘ON’, press the power button until the blue lights come on.

To pause and unpause during a clean, press the power button.

When the robot is paused, the pause icon will pulse.

When the robot is cleaning, the pause icon will be solid.

Image showing the robot with the power button highlighted and the pause icon illuminated.

To switch ‘OFF’, press the button until the lights go out.

Is there anything else we can help with?

How the robot navigates

The Robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

The robot drives out 1m into the room with the Brush bar turned off.

The robot then cleans in 5mx5m grids, centred on the dock. The machine will clean each 5mx5m section before moving on to the next.

It will work around any obstacles in each section until all of the floor space has been covered before returning to the dock.

NB: If you start the machine off the dock, the first grid will be created using the starting point as the centre of the first grid. This will also be the end point of the cleaning session.

Is there anything else we can help with?

Please select the appropriate option

Post-filter checks

This can be resolved checking the post-filter is in place correctly.

Press the circular post-filter cover button to remove from the machine.

Pull out the post-filter and reinsert.

Reconnect the post-filter cover and retest.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check the Brush bar

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the Brush bar end cap by turning a quarter turn anti-clockwise.

Remove the Brush bar and remove any hair, threads and debris from the Brush bar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the Brush bar housing for blockages and remove as necessary.

Check the Brush bar and end cap for signs of damage.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Check the bin and cyclone

Please follow the steps in the video.

Has checking the bin and cyclone resolved the problem?

Washing the filters - video

Please follow the steps in the video.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Wash the filters

Press the button on the top of the machine to remove the bin and cyclone.

Pull the pre-filter out from behind the bin.

Image showing the robot with the bin removed and the prefilter removed.

Press in and hold the filter release button and slide out the post-filter cover.

Wash both filters and the post-filter cover with cold water only.

  • WARNING: Do not use detergent, do not wash in a dishwasher or washing machine.
  • Shake the filter to remove debris and excess water.
  • Repeat the wash/shake cycle until the water runs clear.

Allow to dry naturally for a minimum of 24 hours.

Has this resolved the problem?

Check the bin and cyclone

Press the cyclone pack release button and remove the cyclone pack.

Lift the cyclone out of the clear bin and empty the contents into a bin.

Clean the shroud with a dry cloth or soft brush.

Check inside the cyclone for any blockages, remove as necessary and check all seals for damage.

Check the duct behind the bin and cyclone for blockages and remove as necessary.

Rebuild and test the machine

Image showing the robot.

Has checking the bin and cyclone resolved the problem?

Please select the appropriate option

Provide adequate lighting for the robot to navigate; ensure your dock is not in direct sunlight.

Charging advice

When cleaning a large area the robot will return to the dock to re-charge mid-clean before heading out to continue cleaning again. This is normal behaviour.

If lighting changes while the robot is on the dock, the robot may delay going out to clean again for up to 3 hours.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Provide adequate lighting for the robot to navigate; ensure your dock is not in direct sunlight.

Charging advice

When cleaning a large area the robot will return to the dock to re-charge mid-clean before heading out to continue cleaning again. This is normal behaviour.

If lighting changes while the robot is on the dock, the robot may delay going out to clean again for up to 3 hours.

Image showing the robot moving towards the dock.

Has the charging advice resolved the problem?

Check the contacts

If the robot is not docked correctly, the contacts may over heat and cause a thermal cut out.

In this situation, the robot will reverse off the dock and attempt to re-dock to continue charging.

Image showing the robot moving towards the dock.

Press the cyclone pack release button and remove the cyclone pack.

Check the contacts on the robot are not obstructed, and wipe them clean with a dry cloth.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Image showing the docking station with the contacts highlighted.

Has cleaning the contacts resolved the problem?

Check the charging dock

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Check that the docking targets are folded out correctly and are not obstructed. The targets should be parallel to the wall and facing out to the room.

Try plugging the charging cable into the other side of the dock.

Place the machine on the charging dock.

Does the battery icon appear on the machine?

Dock issue

This indicates the machine is charging and the dock is funtioning correctly, however the lights on the dock may have a fault.

Are the lights on the dock showing?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Charging help

This is normal. The robot consumes a small amount of power on the dock to maintain some of its electronic systems.

Robot will charge periodically every 1-2 hours even if left on the dock without vacuuming.

Has charging advice resolved the problem?

Check the charging dock and contacts

Press the cyclone pack release button and remove the cyclone pack.

Check the contacts on the robot and the dock are not obstructed, and wipe them clean with a dry cloth.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Image showing the docking station with the contacts highlighted.

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Check that the docking targets are folded out correctly and are not obstructed. The targets should be parallel to the wall and facing out to the room.

Try plugging the charging cable into the other side of the dock.

Place the machine on the charging dock.

Does the battery icon appear on the machine?

Does the machine display any lights?

Place the machine on the charging dock

Set up the charger.

Open the charging dock to 90° and place it against the wall.

Plug in the charger and wrap surplus cable around the plug.

The charger will fit in either side of the dock.

Ensure no objects are within 50 cm (20 inches) of the charging dock.

Place the machine on the dock.

  • A blue flashing light indicates that the machine is charging.

  • A solid blue light shows when the battery is fully charged.

If the machine's battery is running low during a cleaning session, it will return to the dock automatically to recharge.

Image showing the robot moving towards the dock.

Does a light appear on the power button?

Lights

Your robot has three types of lights.

Image showing the power button on the top of the robot highlighted in green.

5 status lights

Image showing five blue lights on the power button.

Pause light

Image showing the pause icon illuminated.

Battery light

Image showing  the fully battery icon.

Each light may appear

Red - your machine has a fault (red lights will normailly appear alongside a blue pause light)

Image showing five red flashing lights on the power button.

Blue - your machine is working normally

Image showing five blue lights on the power button.

Pink - your machine is performing a software update

Image showing five pink flashing lights.

What colour lights are showing?

Connectivity issues

The robot has detected it can't log into the network.

Ensure your router is connected to the wall socket and you have good signal strength and internet access from the position of the robot's dock.

Check that your phone/tablet device is running the latest version of a compatible operating system.

Download the latest version of the Dyson Link app from your device's app store or marketplace.

Image showing the app store and google play logos.

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiancing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

Dyson Link App

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Have you successfully logged into the app?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Simply tap on the 'Add a machine' button to begin the connection process.

Is this the first time connecting your machine?

The Dyson Link app uses WiFi to connect to your machine.

Dock placement

Open the charging dock to 90° and position the dock against a wall at least 50cm from any furniture or other objects.

The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.

Plug in the charger and wrap surplus cable around the plug. The charger will fit in either side of the dock.

Please ensure the plug is fully inserted into the dock.

The 'power on' indicator panel should illuminate blue on the base of the dock.

Please switch on or place on charge

To begin, please switch on your robot and place it on to charge. Your machine will require power throughout the connection process.

Please ensure the device's flight mode is turned off.

Select your machine by choosing 'Robot vacuums' and then your model of robot.

Remove and replace the robot

Remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Please continue to the next screen by selecting 'Okay, got it'

Has the WiFi light illuminated and stayed solid

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

WiFi settings

To change the WiFi network you are connected to, leave the Dyson Link app and go into your phones settings.

Once in your device's settings, select the WiFi option and choose your home WiFi network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Please ensure the devices WiFi is activated and that flight mode is turned off.

When you have connected to your home WiFi, please go back to the Dyson Link app and press 'Get started'.

Are you now connected to your home network?

Add a machine

Select 'Get started' on your Dyson Link app.

The Dyson Link app will perform a WiFi scan for products.

Please select the type of device you are using

Please select the next step

Activate WiFi

The machine has its own WiFi signal which must be activated to complete connection.

The robot's WiFi light will illuminate blue indicating it is broadcasting.

Should this no longer be the case, please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Passcode location

The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

Entering the password

After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Has your device detected your machine?

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Should a error message be dispalyed on your device, the connection process will need to be restarted. Please select 'Activating the WiFi'.

If you have already followed the above advise and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Enter home WiFi password

Please enter the network password for your home WiFi network.

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Please select the next step

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

Has your machine successfully connected?

You may need to allow extra time for the device to load.

However, if it is taking longer than expected, please press the 'Continue' button.

Incorrect password

If you are seeing a notification which reads "Please check your password is correct", please re-enter the 8-letter password, paying attention to how the password has been made up.

If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

Your device will continually prompt you to enter the machine's 8-letter password until it has been entered successfully.

If you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Has your machine successfully connected?

If the connection is unsuccessful, an error message prompt should appear on the devices display.

Are you seeing an error message?

Connection failed

Slow response

Which error message are you seeing?

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Device proximity

The device you are using requires a strong and stable WiFi connection to the machine.

To achieve this please ensure that your device remains close to the machine throughout the connection process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

What is the machine's WiFi light showing?

Simply tap on the 'Add a machine' button to begin the connection process.

Is your machine showing in the discoverable list?

Simply tap on the machine to select it.

The serial number of your machine will appear beneath the machine's name.

Please select the next step

Password location

The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

Entering the password

After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Please select the next step

Confirming connection

Whilst your connection is being confirmed, the app will display information about your machine, including it's controls, what information you can get from your machine and how to get the best out of Dyson technology.

Has your machine successfully connected?

Slow response

You may need to allow extra time for the device to load.

However, if it is taking longer than expected, please press the 'continue' button.

Has your machine now successfully connected?

Retry connection

If this is the first time this error has appeared on your device, please select 'Retry'.

Please ensure that the password has been entered correctly, paying close attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Please ensure that your device has a strong and stable connection to your home WiFi.

Is your machine showing in the discoverable list?

Reset the robot's WiFi

Your robot is automatically set to periodically send out a Wi-Fi signal that can be picked up as a local network (also called ‘Wi-Fi’ mode). If desired this mode can be reset by following the instructions below:

Download the 'Reset Wi-Fi' software from the Dyson website on to a USB stick without renaming it. The USB stick must have at least 256MB of free space and must have no other files or folders on it.

The USB stick must be unencrypted and formatted to FAT32 or MS-DOS (FAT)

Please Note: For some web browsers, the file may be displayed in the browser instead of prompting you to download it. If this happens, select ‘File’ then ‘Save As’ (or equivalent steps for your specific browser) to save the file on to your USB

Remove the post-filter from the robot and insert the USB stick into the USB port on the back of the machine

Place the robot on a powered dock and ensure it is charging. Press and hold the power button until a ring of pink lights flash to indicate that the robot has started the upgrade.

The software will automatically reset the Wi-Fi mode.

Once complete the robot will turn off.

Remove the USB and replace the filter and filter cover. The robot is now ready to use as normal

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiancing an issue, please select 'Issue not resolved'

Please select the appropriate option

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Has the Dyson Link app now set up successfully?

Connection issue

If you have experienced an issue after completing the setup process, please do the following:

Close the Dyson Link app and clear it from your recently used apps.

Relocate the machine and docking station closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the dock back in, turn it on at the wall, place the machine on the dock and take it out of standby mode. The WiFi light on the machine will turn solid blue, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

Are you now connected to your home network?

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Naming your robot

Give your purifier a name or set a location to use with voice control services.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Has the Dyson Link app now set up successfully?

A solid blue WiFi light indicates that the machine is broadcasting and awaiting a connection.

Simply tap on the 'Add a machine' button to begin the connection process.

Are you connected to your home network?

Loading bar

The Dyson Link app will display a loading bar, indicating the overall progress of connection.

Should the connection fail, please refer to the bar's overall progress and select the appriopriate option to proceed.

Which stage did the connection process fail?

Router settings

The appliance will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the appliance for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website.You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.

Incorrect password

Please ensure that the home WiFi password has been entered correctly.

If there are any special characters in the home WiFi password, such as excalmation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

By restarting the app you will need to restart the connection journey, please select 'Connection journey'.

Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Connection issues

Please ensure that your device remains close to the home WiFi router throughout the pairing process and that the machine is plugged in and switched on.

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Has your machine now successfully connected?

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

Does the machine appear on the Dyson Link app's home screen?

Checking WiFi light

Check the WiFi light illuminates.

What is the machine's WiFi light showing?

Connection Successful

The machine has been successful connected to the Dyson Link app.

Configure

If you wish to familiarise yourself with the machine and configure its settings, please select 'Using the Dyson Link app'.

Alternatively, please chose 'Issue resolved'.

Please select the next step

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the next step

Enter home WiFi password

Please enter the WiFi password for the home network you are connected to.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Activate the WiFi

The machine has its own WiFi signal which must be activated to complete connection.

The robot's WiFi light will illuminate blue indicating it is broadcasting.

Should this no longer be the case, please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Password location

The serial number and passcode can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

Entering the password

After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'OK, got it' at the bottom of the screen.

The machine should appear as a network in your device's WiFi settings.

Simply open the device's WiFi settings and chose your machine from the network list. You will need your product's WiFi password to complete this stage.

Once the device is connected to your machine WiFi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.

Tap the notification to continue.

If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.

Has the machine begun the pairing process?

Incorrect password

If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The serial number and password can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

Your device will continually promoted you to enter the machine's 8-letter password until it has been entered successfully.

At which stage it will continue the pairing process.

The only instances where a notification will not be generated is if have you exited the Dyson Link app before being prompted to do so. In which case, you will need to restart the connection journey.

Please select 'No' on the next step.

Has the machine now begun the pairing process?

If you have followed the recommendations on the previous step and have still been unable to continue the pairing process, please restart the Connection journey by selecting 'Connection journey'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Please wait for the machine to complete the automatic pairing process.

Has your machine successfully paired?

Confirming connection

Whilst your connection is being confirmed, the app will display information about your machine, including it's controls, what information you can get from your machine and how to get the best out of Dyson technology.

Has your machine successfully connected?

Slow response

You may need to allow extra time for the device to load.

However, if it is taking longer than expected, please press the 'Continue' button.

Please ensure that the home WiFi password has been entered correctly.

If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

Your device will continually promoted you to enter the home WiFi password until it has been entered successfully.

Has your machine now successfully connected?

Loading bar

The Dyson Link app will display a loading bar, indicating the overall progress of connection.

Should the connection fail, please refer to the bar's overall progress and select the appriopriate option to proceed.

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Has your machine now successfully connected?

Connection issues

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

Does the machine appear on the Dyson Link app's home screen?

Router settings

The appliance will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the appliance for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website.You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.

Incorrect password

Please ensure that the home WiFi password has been entered correctly.

If there are any special characters in the home WiFi password, such as excalmation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

By restarting the app you will need to restart the connection journey, please select 'Connection journey'.

Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Device proximity

The device you are using requires a strong and stable WiFi connection to the machine.

To achieve this please ensure that your device remains close to the machine throughout the connection process and that the machine is plugged in and switched on.

Please remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

What is the machine's WiFi light showing?

Remaining close to your machine

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is on a powered dock and that the battery light is illuminated blue.

Should a 'Connection failed' message be displayed on your device, the Connection journey will need to be restarted.

Before restarting the Connection journey, please switch the machine off at the wall and unplug it.

Plug the dock back in, turn it on at the wall, place the machine on the dock and take it out of standby mode. The WiFi light on the machine will turn solid blue, indicating that it is broadcasting and awaiting a connection.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Retry remove and replace

Remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcast. After a 30 second period it is ready to connect.

Please continue to the next screen by selecting 'Okay, got it'

Has the WiFi light illuminated and stayed solid

Dock placement

Open the charging dock to 90° and position the dock against a wall at least 50cm from any furniture or other objects.

The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.

Plug in the charger and wrap surplus cable around the plug. The charger will fit in either side of the dock.

Please ensure the plug is fully inserted into the dock.

The 'power on' indicator panel should illuminate blue on the base of the dock.

Please switch on or place on charge

To begin, please switch on your robot and place it on to charge. Your machine will require power throughout the connection process.

Please ensure the device's flight mode is turned off.

Select your machine by choosing 'Robot vacuums' and then your model of robot.

Remove and replace the robot

Remove and replace the robot from it's dock.

The robot's WiFi light will illuminate blue indicating it is broadcasting. After a 30 second period it is ready to connect.

Please continue to the next screen by selecting 'Okay, got it'

What is the machine's WiFi light showing?

This will be the network your mobile device is already connected to.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

Click the 'Add machine' button on your Dyson Link app.

Is your machine showing in the discoverable list?

A solid blue WiFi light indicates that the machine is broadcasting and awaiting a connection.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

To ensure that you have the most recent version installed on your device, please check the App store for pending updates. If there is no update pending, your app already has the latest version installed.

Please select the appropriate option

If the app is displaying a 'robot offline' or 'robot switched off' message but you believe the robot to be online, please try the following:

  • Click the refresh button on the app.
  • Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

Please ensure when trying to reconnect your robot that it is turned on and Wi-Fi is enabled and working.

Test your Wi-Fi connection by opening a browser window in your device to check that you have a working internet connection. If not, please check your router and home connection and fix your Wi-Fi connection before checking the robot's connection to your app again.

The robot appearing offline may be due to a weak Wi-Fi connection. Please ensure your router and charging dock with your robot are in close proximity to each other. If you are trying to clean rooms that are too far away from your router, you may have to manually move the robot to clean without connected capacity.

To do this, simply place plug the charging dock into the room you want to clean, place the robot on the dock, and press the power button. The robot will then clean your room and return to its dock once completed to charge.

If the robot begins cleaning from a dock placed in an area with Wi-Fi and during its clean moves into an out of range area, this should not cause a problem to the clean. The robot will return to the dock once the clean is completed . However please be aware that if the robot goes out of Wi-Fi range during the clean, you will not be able to remotely control it with the Dyson Link app.

Power cycle

You can power cycle the robot to reset the Wi-Fi. To do this, place the robot on the charging dock, ensuring the battery light illuminates when the robot is on the dock.

Lift the robot off the dock for 10 seconds, then place back on the dock and refresh the Dyson Link app.

If you have gone through the above checks and recommendations, and the robot is now appearing online, please select 'Resolved' .

Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Please select the next step

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the type of device you are using

Problem setting up the app

Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.

You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.

Please also ensure you have sufficient space on your device for the app.

Have you now successfully set up the app?

Wi-Fi connection issues

It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'

Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.

Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.

First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.

You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.

5GHz promises less interference, better speeds and a more stable connection and it is often less congested.


Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.

Move your Echo to higher ground, like a bookshelf, to avoid signal interference.

Installing and setting up Alexa

To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.

Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.

Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.

Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.

Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".

Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.

Connecting for different product combinations:

If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:

Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.

If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:

First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.

The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.

In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.

Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.

Controlling multiple machines

If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.

If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.

Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.

Alexa territories

The Dyson skill is available in the following territories:

• Australia
• Canada (English only)
• Germany
• India
• Ireland
• United Kingdom
• USA

Connecting to WiFi

The WiFi light on your robot will pulse whilst connecting.

When connected the light will turn OFF; if the robot fails to connect the light will become solid again.

Has this resolved the problem?

Robot cleaning

This indicates that the robot is performing a clean.

Image showing the pause icon and five blue lights illuminated.

Has this resolved the problem?

Robot paused

Press the power button to unpause the robot.

Image showing the power button on the top of the robot being pressed.

Does the robot resume cleaning using the power button?

Restart the machine

Place the machine on the docking station to reset the machine.

A blue light should appear to indicate the machine is on charge.

This will restart the machines cleaning program if a fault occurred during a clean.

If the machine was not mid-clean, press the power button to start a clean to ensure the issue has been resolved.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Robot charged

This indicates that the machine is fully charged.

Robot is ready to start cleaning activity.

Image showing the fully charged battery icon.

To switch 'ON' press the power button until the blue lights come on.

NB: Your robot cleans using a vision system; for the machine to operate, ensure that there is adequate lighting in all areas.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Battery low

This indicates that the battery is low and the machine is heading back to charge or the machine is on the dock charging.

Image showing the power button, pause icon, battery icon and five blue flashing lights.

Once fully charged the battery light will turn solid and the robot can restart cleaning activity.

NB: Your robot cleans using a vision system; to operate successfully, ensure that there is adequate lighting in all areas.

Has this resolved the problem?

Check environment

Robot requires adequate lighting to navigate around the room.

Please check the room is well illuminated and try again.

In direct sunlight please try in another location e.g. middle of the room.

Check all sensor covers and the 360 eye camera for dirt, fingerprints or smears.

Wipe with a soft dry, microfibre cloth to clean.

Has checking the environment and sensor covers resolved the problem?

Check the machine on flat surface

Place the machine on a flat floor space and press the power button to start cleaning.

Has checking the machine on a flat surface resolved the problem?

One red fault light displayed

The robot uses a Dyson digital motor with its own blockage protection. When the Motor detects a blockage it will pulse a number of times to test the blockage.

Certain floor types such as rubber backed mats, loose lino and bath mats on lino can cause the machine to pulsate.

Image showing one red flashing light on the power button.

Try on a different floor type

Place the robot on a different non-restrictive surface and retest the machine.

Please follow the steps in the video.

Has checking the floor surface resolved the problem?

Check airways

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the Brush bar end cap by turning a quarter turn anti-clockwise.

Remove the Brush bar and remove any hair, threads and debris from the Brush bar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the Brush bar housing for blockages and remove as necessary.

Check the Brush bar and end cap for damage.

Tear up some paper into small squares (no bigger than 1cmx1cm) and scatter these around the machine.

Start the machine and if the paper appears in the clear bin, there is no blockage.

Please select the next step

Check the bin and cyclone - video

Please follow the steps in the video.

Check the bin and cyclone

Press the cyclone pack release button and remove the cyclone pack.

Lift the cyclone out of the clear bin and empty the contents into a bin.

Clean the shroud with a dry cloth or soft brush.

Check inside the cyclone for any blockages and remove as necessary.

Check inside the cyclone for any blockages and remove as necessary.

Please select the next step

Washing the filters - video

Please follow the steps in the video (CA).

Did washing the filters resolve the problem?

Restart the machine

Place the machine on the docking station to reset the machine.

A blue light should appear to indicate the machine is on charge.

A blue light should appear to indicate the machine is on charge.

If the machine was not mid-clean, press the power button to start a clean to ensure the issue has been resolved.

Has placing the machine on the dock resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

WARNING: It is important that you do not get any part of the cyclone or bin assembly damp or wet.

Wash the filters

Press the button on the top of the machine to remove the bin and cyclone.

Pull the pre-filter out from behind the bin.

Image showing the robot with the bin removed and the prefilter removed.

Press in and hold the filter release button and slide out the post-filter cover.

Image showing removing and replacing the post filter.

Wash both filters and the post-filter cover with cold water only.

  • WARNING: Do not use detergent, do not wash in a dishwasher or washing machine.
  • Shake the filter to remove debris and excess water.
  • Repeat the wash/shake cycle until the water runs clear.

Allow to dry naturally for a minimum of 24 hours.

Has washing the filters resolved the problem?

Two red fault lights displayed

Check the Brush bar and tracks

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Remove the Brush bar and remove any hair, threads and debris from the Brush bar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the brushbar housing for blockages and remove as necessary.

Remove any debris from the tracks by hand.

Check the brushbar and end cap for damage.

Rebuild and test the machine.

When testing the machine, place the machine on a flat floor space where it's already been in use.

If there are no blockages and the fault re-occurs, please choose the 'Machine stuck' option.

Has checking the Brush bar/tracks resolved the problem?

Retest the machine

Robot will not climb down any flooring (e.g. fireplace hearth) or raised borders more than 20-30mm.

Note - robot can climb onto raised flooring up to 20-25mm.

Ensure charging dock is not placed on raised flooring such as a mat.

Place the machine on a flat floor space where it's already been in use and unpause.

The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

The robot may become stranded on anything 15mm or higher if the tracks are not in contact with the floor.

Please barrier off any of these areas in the room using a 40-50mm high barrier.

Has retesting the machine resolved the problem?

If there are 5 flashing red lights please call the helpline.

Image showing five red flashing lights on the power button.

Are the lights red or pink?

A sequence of pink lights indicates when a software update (manual or automatic) is in progress. This is actioned when the power button has been pressed and held down for 10 seconds.

Did the pink lights appear when you pressed the power button?

Software update in progress

A sequence of pink lights indicates when a software update (manual or automatic) is in progress. This is actioned when the power button has been pressed and held down for 10 seconds.

WARNING: Do not remove the battery or USB stick (if one is connected) from the machine while the pink lights are shown - This may result in irreparable damage.

Once the update is complete, the lights will turn off and the robot is ready to use again.

We would recommend using the Dyson Link app and registering for automatic software updates.

Is there anything else we can help with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Checks

This can be caused by the following:

Battery critically low

Lost

Software crash

Machine has attempted to dock and is unable to

Image showing low battery icon.

Place the machine back on the charging dock.

Restart the machine and it will start a new cleaning session.

Has this resolved the problem?

Clean the sensors

Check all sensor covers and the navigational camera for dirt, fingerprints or smears.

Wipe with a soft, dry, microfibre cloth to clean. Do not use cleaning fluids, liquids or sprays of any kind.

Has this resolved the problem?

Clean the sensors

Check all sensor covers and the navigational camera for dirt, fingerprints or smears.

Wipe with a soft, dry, microfibre cloth to clean. Do not use cleaning fluids, liquids or sprays of any kind.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Image showing three flashing red lights on the power button.

Unable to find the dock

Press the cyclone pack release button and remove the cyclone pack.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the contacts on the robot are not obstructed, and wipe them clean with a dry cloth.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Image showing the docking station with the contacts highlighted.

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Ensure the dock targets are folded out correctly; parallel to the wall and facing out to the room.

Make sure the dock is in a well lit area, and check the machines sensors are clean.

Press the pause button, and the machine will attempt to redock.

Image showing the power button on the top of the robot being pressed.

Has this resolved the problem?

Place robot on the charging dock

Place the machine on the docking station to reset the machine.

Image showing the robot on the docking station with the full battery light illuminated.

A blue light should appear to indicate the machine is on charge.

This will restart the machines cleaning program if a fault occurred during a clean. If the machine was not mid-clean, press the power button to start a clean to ensure the issue has been resolved.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Optics checks

Check all sensor covers and the navigational camera for dirt, fingerprints or smears.

Wipe with a soft, dry, microfibre cloth to clean.

WARNING: Do not use cleaning fluids, liquids or sprays of any kind.

Retest the machine.

Image showing the power button on the top of the robot being pressed.

Has checking the optics resolved the problem?

Replacing the battery

Please follow the steps in the video.

Has this resolved the problem?

Check the battery

Removal of the battery whilst the machine is on may cause irreparable damage.

Before following the instructions below, please turn off your robot by pressing and holding the power button down until the lights go off.

Once the lights have gone out, immediately release the power button and wait for 30 seconds before following these steps.

Image showing the power button on the top of the robot being pressed.

Press in the filter release button, slide the filter cover up and remove the filter.

Use a Phillips screwdriver to undo the battery screw.

Reinsert Battery and screw in place and ensure completely secure.

Replace the post-filter and post-filter cover.

Retest the machine.

Image showing the power button on the top of the robot being pressed.

Has this resolved the problem?

Please select the appropriate option