Let's get your machine working
Dyson V6 Multifloor Exclusive vacuumLet's get your machine working
Dyson V6 Multifloor Exclusive vacuum
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Maintaining your Dyson machine
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Charging the battery
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Issue resolved
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More help required
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Troubleshooting
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Pick up issue
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Filter has been washed, machine is still pulsating
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Issue resolved
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Replacement part required
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Pick up issue
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Check for blockages within the Mini motorised head
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Machine is pulsating
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Machine pulsates with the bin open
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Machine pulsates with the bin removed
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Machine pulsates with pre-filter removed
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Machine only pulsates with the filters in
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Confirm the filter has been washed
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Replacement part required
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Machine doesn't pulsate without the bin
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Replacement part required
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Pick up issues
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Replacement part required
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Power or electrical issue
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Cutting out
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Amber light
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Amber light still showing
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Replacement part required
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Machine is now working
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Blue flashing light
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Issue not resolved, please speak to our Customer Support Team
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Machine is now charging
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Replacement part required
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No light when charging
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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MAX power button flashes
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7 or 8 times
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10 times
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No further assistance required
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Issue not resolved, please speak to our Customer Support Team
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No light
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No light / No power
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Light is showing on the machine
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Solid blue light when charging
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Replacement part required
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Red flashing lights
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Issue not resolved, please speak to our Customer Support Team
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More than 12 red flashes
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Solid blue light
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Replacement part required
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Machine will not turn on
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Unusual noise
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Grinding or grating
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Replacement part required
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Machine is still making a grating or grinding noise
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Check for blockages within the Mini motorised head
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Replacement part required
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Unusual smell
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Damp or musty
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Steps to help remove the smell
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Washing the filters
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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MAX power button does not work
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Issue not resolved, please speak to our Customer Support Team
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Brush bar not spinning/spinning intermittently
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Check the electrical contacts
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Bin inlet is jamming
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The bin is damaged
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Issue resolved
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Using your Dyson machine
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How to fit a part
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How to fit the bin
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How to fit the cyclone
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How to fit the battery
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Machine run time
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Where is the serial number located?
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User guide
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Cleaning the bin and cyclone
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Emptying the bin
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Washing the filters - video
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Pre-filter (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
$11.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Pre-filter (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
$11.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.
Battery
Part no. 967810-23
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
$95.99
Battery
Part no. 967810-23
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
$95.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.
Crevice tool
Part no. 965815-01
For reaching into narrow gaps, like between furniture and behind radiators.
$8.99
Crevice tool
Part no. 965815-01
For reaching into narrow gaps, like between furniture and behind radiators.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$8.99
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Cyclone (Nickel/iron) below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone (Nickel/iron)
Part no. 965878-02
Replacement Cyclone (Nickel/iron) for your Dyson vacuum cleaner.
$29.99
Cyclone (Nickel/iron)
Part no. 965878-02
Replacement Cyclone (Nickel/iron) for your Dyson vacuum cleaner.
$29.99
How to install this part
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Pre-filter (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
$11.99