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Dyson Ball Compact Multi Floor Exclusive vacuum

Let's get your machine working.

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Washing the filters

Please follow the steps in the video.

Is there anything else we can help with?

Remove the bin and cyclone

Press the release to remove the cyclone assembly from the canister.

Image shows how to remove the bin from the machine.

Remove the pre-filter

With the bin removed, pull the pre-filter out from the top of the cyclone.

Remove the post-filter

Turn the central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover, place your fingers under the two raised tabs and lift out the filter.

Wash the pre-filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash the post-filter

Run cold water through the filter until the water runs clear.

Tap the filter on the plastic rim only to ensure all excess water is removed.

Drying the pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Drying the post-filter

Leave to dry completely for a minimum of 24 hours.

Refit the pre-filter

Reinsert the pre-filter into the top of the cyclone and close the lid on the assembly.

Refit the post-filter

Replace the post-filter and post-filter cover.

Refit the bin

Refit the cyclone back onto the canister and ensure it clicks into place.

Is there anything else we can help with?

Please select the appropriate option

Test the suction

When checking the suction it's normal to hear a pulsating noise; this is a protection feature of the digital motor.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Image shows that you can attach the floor tool directly onto the extension tube.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check for blockages

Checking the Turbine head openings.

With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Please follow the next step.

Remove the base plate

To gain access to blockages in the floor tool, remove the soleplate by using a coin to loosen the screw marked with a padlock.

Check the opening for blockages and remove as necessary.

Refit the base plate and lock it in place.

Refit the Brush bar and end cap.

Test the machine

Reassemble and test the machine.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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You might need a replacement part.

You can solve this by ordering a new Brush bar below or you can contact our Customer Support Team at 1-866-314-8881.

Brush bar

Part no. 920325-04

Replacement brush bar for your Dyson vacuum cleaner.

$29.99

Brush bar

Part no. 920325-04

Replacement brush bar for your Dyson vacuum cleaner.

$29.99

$29.99

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You might need a replacement part.

You can solve this by ordering a new End cap below or you can contact our Customer Support Team at 1-866-314-8881.

End cap

Part no. 915137-01

Replacement end cap for your Dyson vacuum cleaner.

$11.99

End cap

Part no. 915137-01

Replacement end cap for your Dyson vacuum cleaner.

$11.99

$11.99

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Check the extension tube, Wand handle and hose

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Remove the Wand handle from the hose by pressing the release catch on the hose.

Remove the hose by pressing the release catch.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the duct and hose inlet

Press the release button at the top of the handle and remove the bin from the machine.

Check the duct grille and hose inlet for damage or blockages and remove as necessary.

Check the cyclone and bin for damage or blockages and remove as necessary.

Reassemble and test the machine.

Has this resolved the problem?

Washing the filters

Please follow the steps in the video.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Remove the bin and cyclone

Press the release to remove the cyclone assembly from the canister.

Image shows how to remove the bin from the machine.

Remove the pre-filter

With the bin removed, pull the pre-filter out from the top of the cyclone.

Remove the post-filter

Turn the central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover, place your fingers under the two raised tabs and lift out the filter.

Wash the pre-filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash the post-filter

Run cold water through the filter until the water runs clear.

Tap the filter on the plastic rim only to ensure all excess water is removed.

Drying the pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Drying the post-filter

Leave to dry completely for a minimum of 24 hours.

Refit the pre-filter

Reinsert the pre-filter into the top of the cyclone and close the lid on the assembly.

Refit the post-filter

Replace the post-filter and post-filter cover.

Refit the bin

Refit the cyclone back onto the canister and ensure it clicks into place.

Has this resolved the problem?

Check the extension tube, Wand handle and hose

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Remove the Wand handle from the hose by pressing the release catch on the hose.

Remove the hose by pressing the release catch.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the duct and hose inlet

Press the release button at the top of the handle and remove the bin from the machine.

Check the duct grille and hose inlet for damage or blockages and remove as necessary.

Check the cyclone and bin for damage or blockages and remove as necessary.

Reassemble and test the machine.

Did checking the tube and hose for blockages resolve the problem?

Is the noise still present with the bin removed?

Removing the bin

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

To remove the cyclone and clear bin, push the release button to the side of the carrying handle, as shown.

The carrying handle will be released. Remove the cyclone and clear bin unit.

Emptying the bin

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Image shows how to empty the bin.

Separate the bin and cyclone

To access the shroud, ensure the bin is empty and bin base is open. Press release button to remove bin.

Clean the shroud

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin.

Clean the cyclone shroud with a dry cloth or brush. Do not use water to clean the cyclone.

Clean the bin

The clear bin can be cleaned using clean water.

Ensure the bin is completely dry before reassembling the machine.

Refitting the bin

Close the clear bin base so that it clicks into place and is secure.

When refitting, locate the slot on the bottom of the bin onto a large tab on the lower duct.

Close the handle down until it clicks into place.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Please select the appropriate option

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Test the suction

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Image shows that you can attach the floor tool directly onto the extension tube.

Place your hand over the end of the extension tube and test the suction.

Please select the appropriate option

Washing the filters

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Removing the bin

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

To remove the cyclone and clear bin, push the release button to the side of the carrying handle, as shown.

The carrying handle will be released. Remove the cyclone and clear bin unit.

Emptying the bin

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Image shows how to empty the bin.

Separate the bin and cyclone

To access the shroud, ensure the bin is empty and bin base is open. Press release button to remove bin.

Clean the shroud

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin.

Clean the cyclone shroud with a dry cloth or brush. Do not use water to clean the cyclone.

Clean the bin

The clear bin can be cleaned using clean water.

Ensure the bin is completely dry before reassembling the machine.

Refitting the bin

Close the clear bin base so that it clicks into place and is secure.

When refitting, locate the slot on the bottom of the bin onto a large tab on the lower duct.

Close the handle down until it clicks into place.

Has this resolved the problem?

Check for blockages

Checking the Turbine head openings.

With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Please follow the next step.

You might need a replacement part.

You can solve this by ordering a new Clear bin below or you can contact our Customer Support Team at 1-866-314-8881.

Clear bin

Part no. 924015-01

Replacement clear bin for your Dyson vacuum cleaner.

$18.99

Clear bin

Clear bin

Part no. 924015-01

Replacement clear bin for your Dyson vacuum cleaner.

$18.99

$18.99

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You might need a replacement part.

You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

$8.99

Combination tool

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

$8.99

$8.99

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You might need a replacement part.

You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone

Part no. 925042-03

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

Cyclone

Part no. 925042-03

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

$51.99

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You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 923769-03

Replacement hose for your Dyson vacuum cleaner.

$39.99

Hose

Hose

Part no. 923769-03

Replacement hose for your Dyson vacuum cleaner.

$39.99

$39.99

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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You might need a replacement part.

You can solve this by ordering a new Post filter below or you can contact our Customer Support Team at 1-866-314-8881.

Post filter

Part no. 924057-02

Replacement post filter for your Dyson vacuum cleaner.

$39.99

Post filter

Post filter

Part no. 924057-02

Replacement post filter for your Dyson vacuum cleaner.

$39.99

$39.99

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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You might need a replacement part.

You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

$8.99

Stair tool

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

$8.99

$8.99

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You might need a replacement part.

You can solve this by ordering a new Wand handle below or you can contact our Customer Support Team at 1-866-314-8881.

Wand handle

Part no. 917276-03

Replacement wand handle for your Dyson vacuum cleaner.

$18.99

Wand handle

Part no. 917276-03

Replacement wand handle for your Dyson vacuum cleaner.

$18.99

Currently out of stock.

$18.99

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Keep hold of the plug as you press the button down, and allow the cord to feed back into the machine.

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Image shows how to rewind the cable.

Has this resolved the problem?

Test the suction

If the machine is spitting out dust, there may be a blockage.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Please open the PDF for the user guide.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Quick start guide

Please follow the steps in the video.

Is there anything else we can help with?

What's in the box?

  • Vacuum cleaner.
  • Extension tube.
  • Wand handle.
  • Dual cavity flat head
  • Hose assembly.
  • Accessory tools.
  • User guide.

Assembling your machine

Attach the hose to the hose inlet on the front of the machine.

Clip the hose to the rear of the Wand handle.

Clip the Wand handle to the extension tube.

Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.

Attach the floor tool to the extension tube.

Insert the tools into the holster and attach to the extension tube.

Image showing how to assemble your Dyson machine.

How to start vacuuming

  • Always extend the power cord fully to the red tape before use.
  • To switch 'ON' or 'OFF' press the power button located as shown.

Tools

Attach the accessory tools to either the extension tube, Wand handle or the hose as shown below, ensuring they click into place.

Is there anything else we can help with?

Using the Turbine head

Please follow the steps in the video.

Is there anything else we can help with?

Using the Turbine head

When you start the machine the turbine tool is set to the brush on mode.

Change the suction between low and high power.

Turn the Brush bar on/off.

Is there anything else we can help with?

How to attach the accessories

Attach the accessory tools to either the extension tube, Wand handle or the hose as shown below, ensuring they click into place.

Is there anything else we can help with?

Using the extension tube

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Is there anything else we can help with?

Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

Rewinding the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

To retract the cable, press the button firmly until it clicks and the cable rewinds.

Image shows how to rewind the cable.

Is there anything else we can help with?

Storing the tools

  • Attach the tools to the tool holster.
  • Clip the tool holster to the extension tube.
  • Press the red button and collapse the extension tube fully.
  • Store the floor tool by inserting it in the clip at the back of the Main body.
Image showing you how to store the machine safely.

Carrying your Dyson machine

Carry the machine by the main handle on the body.

Do not press the cyclone release button or shake the machine when carrying or the cyclone could disengage, fall off and cause injury.

Is there anything else we can help with?

Serial number location

Underneath the machine between the wheels.

Is there anything else we can help with?

Removing the bin

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

To remove the cyclone and clear bin, push the release button to the side of the carrying handle, as shown.

The carrying handle will be released. Remove the cyclone and clear bin unit.

Emptying the bin

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Image shows how to empty the bin.

Separate the bin and cyclone

To access the shroud, ensure the bin is empty and bin base is open. Press release button to remove bin.

Clean the shroud

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin.

Clean the cyclone shroud with a dry cloth or brush. Do not use water to clean the cyclone.

Clean the bin

The clear bin can be cleaned using clean water.

Ensure the bin is completely dry before reassembling the machine.

Refitting the bin

Close the clear bin base so that it clicks into place and is secure.

When refitting, locate the slot on the bottom of the bin onto a large tab on the lower duct.

Close the handle down until it clicks into place.

Is there anything else we can help with?

Removing the bin

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

To remove the cyclone and clear bin, push the release button to the side of the carrying handle, as shown.

The carrying handle will be released. Remove the cyclone and clear bin unit.

Emptying the bin

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Image shows how to empty the bin.

Close the clear bin base so it clicks into place and is secure.

Refitting the bin

Place the clear bin and cyclone into position on the front of the Main body. The recess in the base of the clear bin must fit onto the lug on the locator bracket.

Push the carrying handle down so it clicks into place on the top of the clear bin and cyclone, ensuring it is secure.

Is there anything else we can help with?