Let's get your machine working
Dyson Purifier Hot+Cool Purifying Fan Heater HP7CLet's get your machine working
Dyson Purifier Hot+Cool Purifying Fan Heater HP7C
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HP07 / HP09 / HP12
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Cleaning the machine
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More help required
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There is a problem with my machine
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Performance
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The airspeed won't change
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Issue resolved
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Test the remote control
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Replacing the remote control battery
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App airflow control
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unable to use the App
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The other buttons on the remote are working
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Check your app
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Machine is only hot on one side
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My machine is not heating
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Can't heat machine with app
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Issue resolved
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Power or electrical issue
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Machine run time
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Press the button
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Check the remote
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Check the MyDyson™ app
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Check the MyDyson™ app
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Machine starts operating on its own
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Lighting issues
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Lighting issues
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Unplug the machine
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Replacement part required
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The filter needs replacing
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Issue not resolved, please speak to our Customer Support Team
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Replacing the filter - step by step
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking noise
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Clicking when oscillating
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Low humming noise when turned off
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Loud noise
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Issue resolved
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Surface checked
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Clean the machine
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Remove both filters
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Replacement part required
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Whining or whistling noise
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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There is an issue with the display
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My readings are showing in different colours
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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Reset the machine
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Night mode is not working
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My screen is not displaying correctly
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There is an issue with the display
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Move the machine
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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The air quality graph shows a flat line
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Formaldehyde readings do not show
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Humidity readings do not show
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Particulate matter readings do not show
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Temperature readings do not show
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There's a problem with the oscillation
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Change the battery
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Check with the MyDyson™ app
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The machine won't oscillate
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Issue not resolved, please speak to our Customer Support Team
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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Issue not resolved, please speak to our Customer Support Team
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Dust from the filter
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Issue not resolved
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MyDyson™ app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team.
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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The app is showing an error
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team.
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I’m having trouble with this step
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Connecting your machine
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Add machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Start connection
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I'm having trouble with my Wi-Fi
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Issue not resolved, please speak to our Customer Support Team.
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The app isn't finding my machine
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the MyDyson™ app
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I'm having trouble logging into the MyDyson™ app
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I'm not sure
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Switching your machine's Wi-Fi connection
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Using the MyDyson™ app
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Voice control
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Alexa Help and Support
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Connecting to Alexa
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Controlling a machine with Alexa
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Disconnecting a machine from Alexa
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Issues with Alexa
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Alexa didn't respond to my request
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Alexa is still not responding
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I can't log in with my Dyson account
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Alexa isn't discovering my machine
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Alexa isn't discovering my machine
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Alexa did something unexpected with my machine
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Incorrect commands
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What can I ask Alexa?
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Google Assistant Help and Support
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How do I connect my Dyson machine to my Google Assistant-enabled device?
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Controlling a machine with your Google Assistant
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How do I disconnect my machine from the Google Home app?
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I'm having problems with Google Assistant
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Google Assistant didn't respond to my command
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The Google Assistant is still not responding
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I’m not able to log into my Dyson account when linking the Dyson Action
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The Google Home app isn't discovering my machine
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Google Home isn't discovering my machine
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My Dyson machine didn’t respond to Google Assistant as expected
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Incorrect commands
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What voice commands can I use with my Dyson machine?
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Display icons
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Triangle alert icon
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Issue not resolved, please speak to our Customer Support Team
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Alert icon
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Indoor air quality - 12 seconds
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Indoor air quality - 24 hours
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Filters
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Formaldehyde (HCHO)
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Indoor humidity
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Nitrogen dioxide and other oxidising gases
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Particulate matter (PM10)
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Particulate matter (PM2.5)
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Indoor temperature
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Volatile organic compounds
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Wi-Fi
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Replacement parts
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HEPA+Carbon filter
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Remote control
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Filter shroud
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Using your Dyson machine
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Using the remote control
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User guide
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Where is the serial number located?
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How to assemble your Dyson machine
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Getting started
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Getting started - step-by-step
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How to use the information menu
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How to adjust the airflow
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How to use Auto mode
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How to use Night mode
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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Error codes
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Changing the filter
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Replacing the filter - step by step
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new 360 Combi Glass HEPA + Carbon air purifier filter below or you can contact our Customer Support Team at 1-866-314-8881.
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new 360 Combi Glass HEPA + Carbon air purifier filter below or you can contact our Customer Support Team at 1-866-314-8881.
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.