Let's get your machine working
Dyson Purifier Hot+Cool™️ Gen1 HP10 (Black/Nickel)Let's get your machine working
Dyson Purifier Hot+Cool™️ Gen1 HP10 (Black/Nickel)
-
HP10
-
Cleaning the machine
-
More help required
-
There is a problem with my machine
-
Display icons
-
Triangle alert icon
-
Issue not resolved, please speak to our Customer Support Team
-
Alert icon
-
Issue not resolved, please speak to our Customer Support Team
-
Indoor air quality - 12 seconds
-
The air quality graph shows a flat line
-
Less than one hour
-
Issue not resolved, please speak to our Customer Support Team
-
More than one hour
-
My display is reading green but the fan is working at high speed
-
Indoor air quality - 24 hours
-
Filters
-
The filter needs replacing
-
Replacing the filter - step by step
-
Particulate matter (PM10)
-
Particulate matter readings do not show
-
Particulate matter (PM2.5)
-
Indoor temperature
-
Temperature readings do not show
-
Performance
-
The airspeed won't change
-
Test the remote control
-
Replacing the remote control battery
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Machine is only hot on one side
-
My machine is not heating
-
Power or electrical issue
-
Machine run time
-
No power
-
Issue not resolved, please speak to our Customer Support Team
-
Airflow but no oscillation
-
Issue not resolved, please speak to our Customer Support Team
-
No power to machine
-
Issue not resolved, please speak to our Customer Support Team
-
Press the button
-
Check the remote
-
Change the battery
-
Spare parts and replacement instructions
-
HEPA+Carbon filter
-
Part replacement instructions
-
Purchase part
-
Filter shroud
-
Part replacement instructions
-
Remote control
-
Part replacement instructions
-
Unusual smell
-
Issue not resolved, please speak to our Customer Support Team
-
Dusty
-
Replacement part required
-
Unusual noise
-
Issue not resolved, please speak to our Customer Support Team
-
Clicking noise
-
Clicking when oscillating
-
Low humming noise when turned off
-
Whining or whistling noise
-
Refit the filters
-
Replacement part required
-
Visible issue
-
There is an issue with the display
-
My readings are showing in different colours
-
The display will not stay on my selected screen
-
Reset the machine
-
Night mode is not working
-
There is an issue with the display
-
Move the machine
-
There's a problem with the oscillation
-
The oscillation won't turn off
-
Check other remote functions
-
Issue not resolved, please speak to our Customer Support Team
-
Change the battery
-
The machine won't oscillate
-
Remote control doesn't work
-
Dust from my filter
-
Issue resolved
-
Using your Dyson machine
-
Getting started
-
Getting started - step by step
-
How to use the information menu
-
Using the remote control
-
User guide
-
How to adjust the airflow
-
How to use Auto mode
-
How to use Night mode
-
Where is the serial number located?
-
Error codes
-
Changing the filter
-
Replacing the filter - step by step
-
Replacing the remote control battery
-
Replacing the remote control battery - step by step
-
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new 360 Combi Glass HEPA + Carbon air purifier filter below or you can contact our Customer Support Team at 1-866-314-8881.
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.