Let's get your machine working
Dyson Supersonic Nural™ hair dryer (Ceramic Patina/Topaz)Let's get your machine working
Dyson Supersonic Nural™ hair dryer (Ceramic Patina/Topaz)
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Maintaining your Dyson Supersonic Nural™ hair dryer
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How to clean the appliance
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No further help required
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More help required
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There is a problem with my machine
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Performance
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Airflow
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Issue resolved
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Clean the filter
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Cleaning your filter - step-by-step
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Check machine
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Overheating
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Issue not resolved, please speak to our Customer Support Team
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Reset
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Lights
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Clean the filter
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Reset required
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Capsule illumination
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Capsule illumination flashing green
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Capsule illumination not working
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Capsule illumination flashing red
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Flashed twice
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Flashed five times
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Flashing continuously
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Check the electrics
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No lights
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Retest in correct voltage
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Test the machine in a different plug socket
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Issue not resolved, please speak to our Customer Support Team
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Clean the filter
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Clean the filter
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Temperature
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Power or electrical issue
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The cable is hot
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Check the machine
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Clean the filter
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Hot cable
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Check the filter
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Issue not resolved, please speak to our Customer Support Team
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Intermittent power
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No power
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Reset
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Check voltage
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Thermal cut out
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Will not switch off
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Unusual noise
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Louder than usual
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Issue not resolved, please speak to our Customer Support Team
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Whistling sound
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Whistling sound
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Check machine
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Check the filter
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Unusual smell
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Burning smell
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Check the filter
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Dusty smell
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Usability issue
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Attachment learning not working
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Reset machine
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Using older Supersonic™ attachments
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Pause detect not working
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Pause detect not working
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Pause detect delayed
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Pause detect not working with all enabled attachments
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Pause detect not working with a certain attachment
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Pause detect not working at all
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Scalp protect mode not working
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Clean the sensor
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Pause detect not activating on stand
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Pause detect not starting
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Pause detect not starting on the stand only
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Unable to change temperature settings
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Visible issue
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Accessories will not magnetise onto the stand
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Accessories will not attach
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Check all accessories
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Issue not resolved, please speak to our Customer Support Team
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Wave+Curl diffuser issue
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Inner diffuser loose
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Issue not resolved, please speak to our Customer Support Team
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Inner diffuser not attaching
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Hot to touch
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Filter cover
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Read the step-by-step guide on replacing the filter cover
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Issue not resolved, please speak to our Customer Support Team
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Regular filter maintenance
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Using your Dyson Supersonic Nural™ hair dryer
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How to use the attachments
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Pacemaker queries
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Serial number location
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Styling tips
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Understanding the alerts
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Understanding the controls
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Understanding the lights
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Understanding the modes
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Attachment learning
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Pause detect
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Scalp protect mode
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Understanding the sensors
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Accelerometer
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Hall effect sensor
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Time of Flight sensor
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Download the user manual
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Regular filter maintenance
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Cleaning your filter - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Flyaway attachment below or you can contact our Customer Support Team at 1-866-314-8881.
Flyaway attachment
Part no. 974183-01
For sleek, straight styles. Coanda airflow to hide flyaways.
$39.99
Flyaway attachment
Part no. 974183-01
For sleek, straight styles. Coanda airflow to hide flyaways.
$39.99
You might need a replacement part.
You can solve this by ordering a new Gentle air attachment below or you can contact our Customer Support Team at 1-866-314-8881.
Gentle air attachment
Part no. 974179-01
Fast yet gentle for comfortable up-close drying and styling.
$39.99
Gentle air attachment
Part no. 974179-01
Fast yet gentle for comfortable up-close drying and styling.
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Styling concentrator below or you can contact our Customer Support Team at 1-866-314-8881.
Styling concentrator
Part no. 974180-01
Re-engineered with a wider, thinner blade of air for precision styling.
$39.99
Styling concentrator
Part no. 974180-01
Re-engineered with a wider, thinner blade of air for precision styling.
$39.99
You might need a replacement part.
You can solve this by ordering a new Wide tooth comb below or you can contact our Customer Support Team at 1-866-314-8881.
Wide tooth comb
Part no. 974182-01
Engineered to detangle, shape and lengthen curly or coily hair.
$39.99
Wide tooth comb
Part no. 974182-01
Engineered to detangle, shape and lengthen curly or coily hair.
$39.99
You might need a replacement part.
You can solve this by ordering a new Wave+Curl diffuser below or you can contact our Customer Support Team at 1-866-314-8881.
Wave+Curl diffuser
Part no. 973924-01
Dome mode
Infuses hair to enhance natural waves or curls, for a defined finish with less frizz.
Diffuse mode
Adds volume at the root for more textured natural curls and coils.
Infuses hair to enhance natural waves or curls, for a defined finish with less frizz.
Diffuse mode
Adds volume at the root for more textured natural curls and coils.
$39.99
Wave+Curl diffuser
Part no. 973924-01
Dome mode
Infuses hair to enhance natural waves or curls, for a defined finish with less frizz.
Diffuse mode
Adds volume at the root for more textured natural curls and coils.
Infuses hair to enhance natural waves or curls, for a defined finish with less frizz.
Diffuse mode
Adds volume at the root for more textured natural curls and coils.
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wave+Curl diffuser below or you can contact our Customer Support Team at 1-866-314-8881.
Wave+Curl diffuser
Part no. 973924-01
Dome mode
Infuses hair to enhance natural waves or curls, for a defined finish with less frizz.
Diffuse mode
Adds volume at the root for more textured natural curls and coils.
Infuses hair to enhance natural waves or curls, for a defined finish with less frizz.
Diffuse mode
Adds volume at the root for more textured natural curls and coils.
$39.99
Wave+Curl diffuser
Part no. 973924-01
Dome mode
Infuses hair to enhance natural waves or curls, for a defined finish with less frizz.
Diffuse mode
Adds volume at the root for more textured natural curls and coils.
Infuses hair to enhance natural waves or curls, for a defined finish with less frizz.
Diffuse mode
Adds volume at the root for more textured natural curls and coils.
$39.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.