Changing the battery

Where you have additional click-in batteries, we recommend alternating and charging all click-in batteries regularly to prolong battery health.

To remove a battery

Hold your hand under the battery to support it. Press the red battery release button and pull the battery away from the handle. Place the battery on charge.

To install a battery

Slide the battery onto the handle until it clicks securely in place.

Alerts

The screen will alert you when your machine needs your attention.

The alert will flash for approximately 5 seconds, proceeded by a playable graphic. Follow the instructions on screen to maintain performance.

Low battery

Fully charge the machine.

The machine should be charged with the battery attached to the machine.

Charge the machine

Connect to the charger either directly or in the docking station.

The blue LEDs on each side of the battery should light up.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will also show the battery charge level at 100%.

The machine can take up to 4.5 hours to fully charge.

Paper in the clear bin

This will indicate that the machine is working correctly.

Like our other cordless vacuums, this machine is engineered for quick clean-ups on hard floors and carpeting, as well as for furniture, stairs and inside the car.

Pull the trigger

Remove the charger from the machine and pull the trigger.

The LED lights should be on constantly when in use.

If the LED lights blink on/off for approximately 10 seconds when the trigger is pulled, please select 'LED lights blinking'.

Dock charging

If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.

Please check household electrics or use an alternative plug socket.

Remove the charger

Press and hold the trigger for 10 seconds.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will also show the battery charge level at 100%.

The machine can take up to 4.5 hours to fully charge.

Automatic cut out

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.

Motor is pulsating

This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Check for blockages

Check both ends of the wand for blockages and remove as necessary.

Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.

Press and hold the trigger for 10 seconds.

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash with warm, running tap water - gently rubbing your filter with your fingers to remove the dirt.

Place your hand over one end of your filter.

Fill the filter with warm tap water.

Place your hand over the open end of the filter and shake it firmly to remove trapped dirt and debris.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Boost mode.

Remove the cleaner head

Press the cleaner head release button on the end of the wand. Place the cleaner head upside down.

Remove the brush bar

Use a coin to unlock the end cap.

Turn the end cap and remove it from the brush bar. Don’t wash the end cap.

Slide the brush bar out of the cleaner head.

Look for obstructions

Clear any debris from the brush bar.

Check inside the cleaner head and remove any debris or blockages.

Refit the brush bar

Push the end cap back on to the brush bar and slide it back into the cleaner head.

Turn the end cap clockwise into the locked position.

Remove the cover and brush bar

Remove the Hair screw tool from the wand or machine.

Push the base plate open. Press the red lever down to release the cleaner head cover.

Pull the cleaner head cover off the main body of the tool.

Look for obstructions

Pull your brush bar firmly to remove it from the main body.

Check and remove and obstructions from all the three parts of your Hair screw tool.

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position.

Remove any debris from the brush bar.

Slide the brush bar back onto the cleaner head, around the motor. The end cap should be in the open position as shown.

Push the end cap until it clips securely back into the closed position.

Turn the cleaner head upside down so the underside of the cleaner head is facing you.

Push the end cap upwards until it opens and pull the brush bar out of the cleaner head.

Remove the end cap from the brush bar. Do not wash the end cap.

Hold the brush bar under running water and gently rub to remove any lint or dirt.

Stand the brush bar upright as shown. Leave to dry completely for a minimum of 24 hours.

Reattach the end cap to your brush bar.

Slide the brush bar back onto the cleaner head, around the motor. The end cap should be in the open position as shown.

Push the end cap until it clips securely back into the closed position.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Diagnostic screen

If you accidentally access the diagnostic screen, you can exit the menu by selecting the Exit option.

Check the filter

Before exiting the menu, please ensure the filter is fitted correctly.

The filter unit should be securely fitted onto the main body and turned clockwise until it clicks into place.

Exiting the menu

Once the filter is securely in place, press and hold the selector button for approximately 10 seconds or until the screen reverts back to the main display screen.

If you are unable to revert back to the main display screen manually, it can be achieved by leaving the machine to go inactive (around 15 minutes of no interaction).

If the filter isn't correctly fitted, the machine will not turn on when pressing the trigger.

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

Press and hold the trigger for 10 seconds.

This alert will continue until maintenance has been carried out.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has washing the filter resolved the problem?"

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash with warm, running tap water - gently rubbing your filter with your fingers to remove the dirt.

Place your hand over one end of your filter.

Fill the filter with warm tap water.

Place your hand over the open end of the filter and shake it firmly to remove trapped dirt and debris.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Boost mode.

This alert will continue until maintenance has been carried out.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Your vacuum counts and measures the size of dust particles as you clean.¹ The LCD screen shows what’s been sucked up, displaying real-time scientific proof of a deep clean.²

The particle count is available in all power modes and with all attachments. Like our clear bin filling with dust, you can see debris increase on-screen as you clean.

Settings menu

Control the settings on your machine using the selection button. To enter the settings menu, press and hold the button until the menu screen appears. Tap to scroll through the options available.

Particle count and graph

You can turn the measuring and counting of particles on and off. Turning off the particle count and graph will stop your machine automatically adjusting suction power.

Adjust reactive suction power sensitivity

Use the selection button to change how sensitive the particle count is. This will change how your machine automatically reacts to dust particles.

Exit settings menu

Tap to scroll through the selection menu. Select 'Exit menu'.

¹Tested to EN 60312-1:2017 CL5.1, CL5.2 and CL5.3 for hard floors, crevices and carpets in Boost mode.

²Quantity of dust displayed on-screen varies depending on usage.

As dust enters your vacuum, the particles are continuously counted and categorise in size from 10-500 microns (µm) and above. Real-time results are displayed in the particle count.

Yellow bar

10µm – particles as small as allergens and pollen

Orange bar

60µm – particles as small as microscopic dust and skin flakes

Pink bar

180µm – particles as small as dust mites and fine sand

Purple bar

500µm – particles as small as sugar and fleas¹

¹Particle sizes and densities vary. Examples shown may occur within one or more displayed size range. Some particles have a range including sizes smaller than 10µm, which may not be detected.

Test the machine

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Put the machine in Boost mode.

Press and hold the trigger for 10 seconds.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Press and hold the trigger for 10 seconds.

Check the bin inlet

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Check the machine

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Check both ends of the Wand for blockages and remove as necessary.

Press and hold the trigger for 10 seconds.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Automatic cut out

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.

Motor is pulsating

1 solid blue light will indicate the machine has a low level of charge.

If the machine is cutting out/pulsating, this will indicate a blockage.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

The screen will alert you when your machine needs your attention.

The alert will flash for approximately 5 seconds, proceeded by a playable graphic. Follow the instructions on screen to maintain performance.

Please be aware that the Dyson Submarine™ wet roller head is designed for wet mop cleaning and as such the pick up performance won’t be as good as your main cleaner head.

The main cleaner head should be used for cleaning up dry debris before using the Dyson Submarine™ wet roller head.

Turn off your machine and detach the Dyson Submarine™ wet roller head from the wand using the quick-release button.

Hold the wet roller head at the sides instead of the neck to prevent water leakage.

Hold the wet roller head over a sink. Remove it from the drip tray.

Hold the wet roller head at the edges, press the red Quick-release button and slide out the removable cassette from the main roller head.

Remove the wet roller from the main roller head.

Clear the wet roller of any debris.

Clear any obstructions in the cleaner head.

The suction power of the machine varies depending which power mode you have selected. Boost mode being the most powerful.

Pick up issues are typically caused by a blockage.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

If your machine has recently been fully charged but the battery alert is still present, we recommend that you place the machine back on charge for a few moments.

The display will again show that the battery is fully charged.

Remove the charger from the machine and pull the trigger.

Automatic cut out

This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.

The display of your machine will alert you when simple maintenance steps are needed.

Power modes

The machine has three power modes for different tasks. The overall run time is displayed on the digital display screen in minutes and seconds and will vary between each of the three power modes.

Run time

The overall run time can increase and decrease depending on the power mode, floor type and tool being used. Any change to the run time can take up to 30 seconds to appear on the digital display.

Eco mode

Maximum run time for longer cleans all around your home, with up to 60 minutes of run time.

Auto/Med mode

The optimum balance to clean all floors, with up to 40 minutes of run time.

Attach your cleaner head or Hair screw tool to activate Auto mode, which automatically adapts power between carpets and hard floors.

Suction power automatically adapts to dust levels.

Boost mode

Designed for intensive cleaning on ground-in dirt, with up to 5 minutes of run time.

When the machine is placed on charge it enters an idle state, this reduces all power consumption ready for the next use. Due to this reduction in the power, when the machine is removed from charge and powered on for the first time it can display an incorrect run time. This is nothing to be concerned about. The machine will assess the charge capacity and current usage within 30 seconds, displaying the correct time on the digital display.

To achieve the maximum run time, the machine must first be calibrated. The machine should be fully charged approximately five times. Between charges, use the machine until it has no battery remaining.

Where you have additional click-in batteries, we recommend alternating and charging all click-in batteries regularly to prolong battery health.

A full clean water tank will run for 16 minutes before the water tank will need to be refilled.

The motor can run for 120 minutes before needing to be charged, when using the Dyson Submarine™ wet roller head.

Charge the machine

Connect to the charger either directly or in the docking station.

When the machine needs charging, your machine will pulse three times and a low run time icon will appear on the screen.

When your battery is empty, a red warning icon will appear on the screen.

When Particle count and graph is turned on, low run time will be in amber and red when in Boost mode.

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

Remove the charger

Press and hold the trigger for 10 seconds.

Pull the trigger

Press and hold the trigger for 10 seconds.

The LED lights should be on constantly when in use.

If the LED lights blink on/off for approximately 10 seconds when the trigger is pulled, please select 'LED lights blinking'.

Charging

If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.

Please check household electrics or use an alternative plug socket.

Remove the charger

Press and hold the trigger for 10 seconds.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The machine can take up to 4.5 hours to fully charge.

Remove the charger

Press and hold the trigger for 10 seconds.

Most Dyson vacuums have a built in safety mechanism that will turn off the machine if it begins to overheat. This typically happens when the machine is blocked, or if the filter needs washing.

If your machine continues to overheat, please allow it to cool before carrying out the performance checks.

Automatic cut out

This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.

Motor is pulsating

This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Check for blockages

Check both ends of the wand for blockages and remove as necessary.

Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.

Press and hold the trigger for 10 seconds.

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

Turn off your machine and detach the Dyson Submarine™ wet roller head from the wand using the quick-release button.

Hold the wet roller head at the sides instead of the neck to prevent water leakage.

Hold the wet roller head over a sink. Remove it from the drip tray.

Hold the wet roller head at the edges, press the red Quick-release button and slide out the removable cassette from the main roller head.

Remove the wet roller from the main roller head.

Clear the wet roller of any debris.

Clear any obstructions in the cleaner head.

Charge the machine

Connect to the charger either directly or in the docking station.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

Remove the charger

Press and hold the trigger for 10 seconds.

The Dyson V15™ Detect battery and monitoring system work together to gauge how much run time is remaining. The system calculates run time using an algorithm that ‘learns’ how your machine works over time. To get the best experience, we recommend fully charging your machine after every use. This helps the battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

The actual run time of your machine remains unaffected while the algorithm learns to more accurately gauge remaining power.

The battery is designed to be left on charge permanently, and this will ensure that the machine is fully charged when it's next used. It will take up to 4.5 hours to fully charge your machine. Once the battery is fully charged, your machine won't use any more electricity.

If your machine continues to cut out even though run time remains on the screen, we recommend fully charging your machine, then using it continuously until the battery runs out. This should be completed within one cleaning session, but the trigger doesn't need to be held down throughout. We advise using Auto/Med mode for this clean. The more this process is repeated, the more accurate the algorithm becomes.

The battery is designed to be left on charge permanently, and this will ensure that the machine is fully charged when it's next used. It will take up to 4.5 hours to fully charge your machine. Once the battery is fully charged, your machine won't use any more electricity.

How to buy and fit parts for your machine

Get original replacement parts direct from Dyson and learn how to fit them with your machine.

Main body and cyclone

• Filter
• Main body and cyclone
• Bin
• Click-in battery

Wand, charger and dock

• Wand
• Wand clip
• Hair screw tool
• Hair screw tool brush bar
• Hair screw tool housing and soleplate
• Charger
• Wall dock

Dyson Submarine™ wet roller cleaner head

• Dyson Submarine™ wet roller head
• Submarine™ wet roller
• Water tank
• Clean tank lid & Snorkel
• Scoop overmould
• Water flow cover
• Tray
• Foot pad Assembly

Digital Motorbar™ cleaner head

Choose the part you'd like to replace.

• Digital Motorbar™ cleaner head
• Motorbar brush bar
• V-Ball wheel
• Rear edge

Fluffy Optic™ cleaner head

Choose the part you'd like to replace.

• Fluffy Optic™ cleaner head
• Fluffy Optic™ brush bar
• Slim roller cleaner head end cap

Quick-release accessories

• Extension hose
• Stubborn dirt brush
• Mini soft dusting brush
• Wide nozzle tool
• Click-in battery and charger
• Flexi crevice tool
• Up-Top adaptor
• Low reach adaptor
• Grab and Go Dok

Digital Motorbar™ cleaner head

Choose the part you'd like to replace.

• Digital Motorbar™ cleaner head
• Motorbar brush bar
• V-Ball wheel
• Rear edge

Tools required

A coin is required to replace this part.

Remove the brush bar

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the High Torque cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The new brush bar can be inserted into the cleaner head. Securely fasten the end cap.

All the tools provided with the machine will fit the wand and the bin inlet.

Attach the tools to the end of the wand, ensuring the connections line up.

Tools required

A Phillips screwdriver is required to replace this part.

Remove the cleaner head from the wand.

Place the cleaner head on a soft surface.

Remove the two screws on the rear of the cleaner head

Pull down the rear edge.

Remove the tabs.

Remove all four screws and remove the rear edge.

Slide the new rear edge into place on the cleaner head.

Secure in place with the four screws.

Slide the provided tabs onto the new rear edge and click into place.

Secure in place with the two screws.

Tools required

A Phillips screwdriver is required to replace this part.

Please follow the steps in the video.

Tools required

A Phillips screwdriver is required to replace this part.

Always ensure that your machine is unplugged from the charger prior to carrying out any maintenance.

Remove the v-ball wheel

Using a small Phillips screwdriver, remove the screw from the V-ball wheel.

Next, remove the washer, then lift the V-ball wheel off its spindle.

Dispose of any parts in accordance with local codes and regulations.

Replace the v-ball wheel

Place the new V-ball wheel onto the spindle, fit the washer, and secure with the screw.

Repeat the process to replace the other V-ball wheel.

Fluffy Optic™ cleaner head

Choose the part you'd like to replace.

• Fluffy Optic™ cleaner head
• Fluffy Optic™ brush bar
• Slim roller cleaner head end cap

Remove the cleaner head

Remove the cleanerhead from the wand or machine.

Remove the end cap and set aside.

Dispose of any parts in accordance with local codes and regulations.

Reattach the new end cap to the brush bar so that it's in the open position.

Take care to align the end cap correctly. Position at a 45 degree angle, otherwise it cannot be pushed down into place.

Remove the cleaner head

Remove the cleanerhead from the wand or machine.

Remove the end cap and set aside.

Dispose of any parts in accordance with local codes and regulations.

Reattach the end cap to the new brush bar so that it's in the open position.

Take care to align the end cap correctly. Position at a 45 degree angle, otherwise it cannot be pushed down into place.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

Dyson Submarine™ wet roller head

Choose the part you'd like to replace.

• Dyson Submarine™ wet roller head
• Submarine™ wet roller
• Water tank
• Clean tank lid & Snorkel
• Scoop overmould
• Water flow cover
• Tray
• Foot pad Assembly