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Dyson V15 Detect ProLet's get your machine working
Dyson V15 Detect Pro
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How to change the battery
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Issue resolved
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More help required
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Troubleshooting
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Alerts and LCD screen
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Issue not resolved, please speak to our Customer Support Team
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Accessory
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Replacement part required
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Fluffy Optic™ cleaner head
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Hair screw tool
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Digital Motorbar™ cleaner head
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No attachment
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Dyson Submarine™ wet roller head
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Replacement part required
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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Filter wash alert
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Issue not resolved, please speak to our Customer Support Team
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Yellow alert
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Yes
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Particle count and graph
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Understanding the particle count
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Unusual noise
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Grating or rattle
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Test the machine
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Check the bin inlet
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Check for blockages
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High pitched whistle
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Check inlet
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Pick up issues
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Blockage light
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Digital screen showing alert
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Dyson Submarine™ wet roller head not picking up debris
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Replacement part required
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Battery not charging
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Cutting out
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No alert
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Run time
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Run time inaccurate after removing from charge
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Run time with Dyson Submarine™ wet roller head
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Machine has no power
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LED showing
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No power
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Replacement part required
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No LED
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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Select floor tool
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Direct drive cleaner head
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Dyson Submarine™ wet roller head grating
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Hair screw tool
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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No power to Dyson Submarine™ wet roller head
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Yes
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No
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Spare parts and replacement instructions
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Digital Motorbar™ cleaner head
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Motorbar brush bar
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Digital Motorbar™ cleaner head
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Purchase part
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Part replacement instructions
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Rear edge
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Purchase part
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Part replacement instructions
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V-Ball wheel
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the v-ball wheel
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Fluffy Optic™ cleaner head
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Slim roller cleaner head end cap
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Purchase part
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Part replacement instructions
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Fluffy Optic™ brush bar
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Purchase part
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Part replacement instructions
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Fluffy Optic™ cleaner head
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Purchase part
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Part replacement instructions
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Dyson Submarine™ wet roller head
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Foot pads
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Purchase part
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Part replacement instructions
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Water tank
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Purchase part
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Part replacement instructions
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Submarine™ wet roller
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Part replacement instructions
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Dyson Submarine™ wet roller head
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Purchase part
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Part replacement instructions
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Scoop overmould
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Purchase part
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Part replacement instructions
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Tray
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Purchase part
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Part replacement instructions
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Clean tank lid & Snorkel
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Part replacement instructions
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Water flow cover
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Purchase part
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Part replacement instructions
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Quick-release accessories
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Dyson Floor Dok™
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Dyson Floor Dok™
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Power pack and charger kit
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Purchase part
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Part replacement instructions
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Tools and accessories
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Click-in battery
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Purchase part
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Part replacement instructions
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Filter
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Purchase part
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Part replacement instructions
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Wand, charger and dock
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Built-in dusting and crevice tool
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Purchase part
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Part replacement instructions
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Docking station
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Hair screw tool brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the hair screw tool brush bar
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Hair screw tool soleplate
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Purchase part
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Part replacement instructions
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Hair screw tool
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Purchase part
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Wand clip
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Purchase part
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Part replacement instructions
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Unusual smell
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Damp or musty
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Smell from machine
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Dyson Submarine™ wet roller head
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How to locate the serial number
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Visible issue
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The reactive suction power isn't working
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The brush bar is not spinning on the floor tool
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Replacement part required
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Direct drive cleaner head
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High Torque cleaner head
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Hair screw tool
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Dyson Submarine™ wet roller head
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Fluffy Optic™ cleaner head
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Washing the brush bar
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step by step
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Filter wash alert
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Fine dust from new
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Light not working
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Replacement part required
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Check the inlet
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Test another tool
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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Dyson Submarine™ wet roller head issue
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The Submarine™ wet roller is not spinning
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Excess water left by the Dyson Submarine™ wet roller head
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Dyson Submarine™ wet roller head is hot to the touch
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Dyson Submarine™ wet roller head is leaking
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Dyson Submarine™ wet roller head not dispensing water
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Difficulty reassembling the Dyson Submarine™ wet roller head
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Scratches or marks on the wand
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Replacement part required
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Water issue
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Unpleasant smell from the Dyson Submarine™ wet roller head
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Replacement part required
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How to adjust the reactive suction power sensitivity
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Installing the Floor Dok Multi™
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How to install the Floor Dok Multi™
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Download the user manual
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How to get started
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Using your machine for the first time
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How to select the language for your machine
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Power modes
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Attaching the accessories
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Changing the battery
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How to charge your machine's battery
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Compliance leaflet
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Installing the dock
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Installing the dock - step-by-step
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How to use the Fluffy Optic™ cleaner head
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How to use the LCD screen
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Turning off the alerts
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How to use the Dyson Submarine™ wet roller head
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Locating the serial number
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How to empty the bin
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Emptying the bin - step-by-step
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How to charge the machine
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Cleaning the lens
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How to clean the bin and cyclone
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How to wash the filter
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Washing the filter - step-by-step
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How to clean the floor tool
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High Torque cleaner head with anti-tangle comb
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Hair screw tool
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Digital Motorbar™ cleaner head
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Cleaning the Fluffy Optic™ cleaner head
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How to wash the brush bar
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Cleaning the Dyson Submarine™ wet roller head
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How to clean the Dyson Submarine™ wet roller head - step-by-step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new High Torque brush bar below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque brush bar
Part no. 971655-01
Replacement High Torque brush bar for your Dyson vacuum cleaner.
$29.99
High Torque brush bar
Part no. 971655-01
Replacement High Torque brush bar for your Dyson vacuum cleaner.
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Rear edge below or you can contact our Customer Support Team at 1-866-314-8881.
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson vacuum cleaner.
$18.99
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson vacuum cleaner.
$18.99
$18.99
You might need a replacement part.
You can solve this by ordering a new V-ball wheel below or you can contact our Customer Support Team at 1-866-314-8881.
V-ball wheel
Part no. 969332-01
Replacement v-ball wheel for your Dyson vacuum cleaner.
$8.99
V-ball wheel
Part no. 969332-01
Replacement v-ball wheel for your Dyson vacuum cleaner.
$8.99
$8.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965443-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
Bin
Part no. 965443-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Hair screw tool housing & soleplate below or you can contact our Customer Support Team at 1-866-314-8881.
Hair screw tool housing & soleplate
Part no. 972294-01
Replacement Hair screw tool housing & soleplate for your Dyson vacuum cleaner.
$29.99
Hair screw tool housing & soleplate
Part no. 972294-01
Replacement Hair screw tool housing & soleplate for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hair screw tool below or you can contact our Customer Support Team at 1-866-314-8881.
Hair screw tool
Part no. 971426-01
Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.
$49.99
Hair screw tool
Part no. 971426-01
Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.
$49.99
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Wand (655mm) isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Wand (655mm)
Part no. 969109-12
Replacement wand for your Dyson cordless vacuum cleaner.
$29.99
Wand (655mm)
Part no. 969109-12
Replacement wand for your Dyson cordless vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.