
Let's get your machine working
Dyson HEPA Big + Quiet Formaldehyde
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BP06
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Cleaning the machine
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More help required
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Troubleshooting
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Airflow issue
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Airflow but no display
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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LCD but no airflow
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Airflow is not as powerful
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Clean the machine
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LCD issues
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Screen frozen
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No readings
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Reset the machine
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Clean the machine
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Inaccurate readings
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The readings are always very low
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The readings are always high
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Unusual noise
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Electrical buzzing
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Creaking plastic
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High pitched noise
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Rattling
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Scraping or grinding
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Whistling
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Power or electrical issue
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Intermittent power
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The power cord is damaged
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No power
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No power to machine
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The machine won't switch off
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Unplug the machine
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Replacement parts
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Main body
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Conic amplifier
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Main body
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Purchase part
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Part replacement instructions
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Carbon filter
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Purchase part
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Part replacement instructions
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HEPA filter
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Purchase part
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Part replacement instructions
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Outer cover
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Purchase part
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Part replacement instructions
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Castor wheel
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Purchase part
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Part replacement instructions
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How to locate the serial number
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Troubleshooting
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Unusual smell
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Burning
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Getting started
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Getting started - step-by-step
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Issue resolved
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Download the user manual
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Power and Airflow speed button
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CO₂ monitoring
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How to position your purifier
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How to find your serial number
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Changing the carbon filter
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Replacing the filter - step by step
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Changing the HEPA filter
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Replacing the filter - step by step
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How to replace a wheel
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How to clear wheel blockages
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Please select the appropriate option
Looking after your purifier
To always get the best performance from your Dyson air purifier, it's important to regularly clean it and check for blockages.
Cleaning your purifier
If your machine is dusty, wipe it with a damp, lint-free cloth.

Check the sensor
Check the sensor inlets on the left hand side of the conic amplifier for dust and debris.

Check for dust
Look for dust and debris in the outer cover and in the conic amplifier.
Brush
Use a soft brush to remove the dust and debris.

Don't use detergents
Don't use detergents or polishes to clean your machine.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Switch off the machine
Press and hold the power button to switch off your machine.
Turn the machine back on
Press the power button on the screen to switch on your machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the machine settings
The machine has three airflow speeds. Use Airflow speed 1 for a low fan speed and Airflow speed 2 for a high fan speed. When set to Airflow speed 0, the display screen will remain on and the machine will continue to monitor air quality but there will be no airflow.
Press the power button
If the display is working but there is no airflow, please check that the machine is not set to Airflow speed 0. Press the power button to cycle through to airflow speeds 1 and 2.
Check the machine settings
The machine has three airflow speeds. Use Airflow speed 1 for a low fan speed and Airflow speed 2 for a high fan speed. When set to Airflow speed 0, the display screen will remain on and the machine will continue to monitor air quality but there will be no airflow.
Press the power button
When the purifier is switched on, it will resume at the same airflow setting that was set previously. Press the power button to cycle through airflow speeds.
Looking after your purifier
To always get the best performance from your Dyson air purifier, it's important to regularly clean it and check for blockages.
Cleaning your purifier
If your machine is dusty, wipe it with a damp, lint-free cloth.

Check the sensor
Check the sensor inlets on the left hand side of the conic amplifier for dust and debris.

Check for dust
Look for dust and debris in the outer cover and in the conic amplifier.
Brush
Use a soft brush to remove the dust and debris.

Don't use detergents
Don't use detergents or polishes to clean your machine.
Please select the appropriate option
Reset the machine
Press and hold the power button to switch off your machine.

Switch on the machine
Press the power button on the screen to switch on your machine.
Waiting for data to stabilise
When the purifier is first switched on, it will take approximately 8-10 for the data to stabilise and the CO₂ readings to be displayed.
Reset the machine
Press and hold the power button to switch off your machine.

Switch on the machine
Press the power button on the screen to switch on your machine.
Looking after your purifier
To always get the best performance from your Dyson air purifier, it's important to regularly clean it and check for blockages.
Cleaning your purifier
If your machine is dusty, wipe it with a damp, lint-free cloth.

Check the sensor
Check the sensor inlets on the left hand side of the conic amplifier for dust and debris.

Check for dust
Look for dust and debris in the outer cover and in the conic amplifier.
Brush
Use a soft brush to remove the dust and debris.

Don't use detergents
Don't use detergents or polishes to clean your machine.
Real-time reporting
The LCD screen displays the power mode setting and the CO₂ level in the room - reporting it in real-time.
Low CO₂
CO₂ is at a safe level.

Medium CO₂
CO₂ is building up. It may be advisable to take preventative measures.

High CO₂
CO₂ has built up to a level of concern. It's advisable to take action like opening a door or a window.

Positioning the purifier
When placing the machine, ensure there are at least a few feet of clearance on all sides so that the air can circulate effectively. Place away from air vents and windows.
Please select the appropriate option
Looking after your purifier
To always get the best performance from your Dyson air purifier, it's important to regularly clean it and check for blockages.
Cleaning your purifier
If your machine is dusty, wipe it with a damp, lint-free cloth.

Check the sensor
Check the sensor inlets on the left hand side of the conic amplifier for dust and debris.

Check for dust
Look for dust and debris in the outer cover and in the conic amplifier.
Brush
Use a soft brush to remove the dust and debris.

Don't use detergents
Don't use detergents or polishes to clean your machine.
Increase the airflow speed
Press the power button to increase the airflow speed to Airflow speed 2.

Open a window
If you find that your purifier is always reporting a high level of CO₂ and never medium or low, opening a door or window may help to lower the level.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Looking after your purifier
To always get the best performance from your Dyson air purifier, it's important to regularly clean it and check for blockages.
Cleaning your purifier
If your machine is dusty, wipe it with a damp, lint-free cloth.

Check the sensor
Check the sensor inlets on the left hand side of the conic amplifier for dust and debris.

Check for dust
Look for dust and debris in the outer cover and in the conic amplifier.
Brush
Use a soft brush to remove the dust and debris.

Don't use detergents
Don't use detergents or polishes to clean your machine.
Please select the appropriate option
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.

Has this resolved the problem?
Do not attempt to use the machine until the power cord has been replaced.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please select the appropriate option
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.

Has this resolved the problem?
Press the power button
Press and hold the power button to switch off your machine.
Unplug the machine
Remove the plug from the socket and plug it in again.
Press the power button
Press the power button on the screen to switch on your machine.
Switch off the machine
Press and hold the power button to switch off your machine.
Replacement parts
Main body
Choose the part you'd like to replace.
- Conic amplifier
- Outer cover
- Carbon filter
- HEPA filter
- Main body
- Castor wheel
Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unplug the machine
Press and hold the power button to turn off the machine. Unplug the machine.

Remove the conic amplifier
Slide the release button on the back of the conic amplifier into the unlock position. Lift the conic amplifier off the machine.

Lift the conic amplifier out of the box and place it on the top of your machine.

Rotate the conic amplifier until it clicks securely into place.

Plug in and press the power button.

We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unplug the machine
Press and hold the power button to turn off the machine. Unplug the machine.

Remove the conic amplifier
Slide the release button on the back of the conic amplifier into the unlock position. Lift the conic amplifier off the machine.

Remove the outer cover
Lift the outer cover off the base of the machine.
Remove the carbon filter
The carbon filter is wrapped around the central body of the machine. Pull each of the four clips towards you to release the filter.

Replace the main body
Remove your replacement main body from any packaging. Place the carbon filter on the base of the machine.
Attach the carbon filter
Wrap the carbon filter around the central body of your machine, fit the clips into position and push each one to secure the filter.

Refit the outer cover
Place the outer cover back in position on the base of your machine.
Refit the conic amplifier
Place the conic amplifier on your machine and rotate it until it clicks securely into position.
Switch on the machine
Plug in and press the power button.

Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unplug the machine
Press and hold the power button to turn off the machine. Unplug the machine.

Remove the conic amplifier
Slide the release button on the back of the conic amplifier into the unlock position. Lift the conic amplifier off the machine.

Remove the outer cover
Lift the outer cover off the base of the machine.
Remove the filter
The carbon filter is wrapped around the central body of the machine. Pull each of the four clips towards you to release the filter. Dispose of the filter in accordance with local regulations.

Install a new filter
Remove your replacement filter from any packaging. Place the filter on the base of the machine.
Wrap it around the main body
Wrap the filter around the central body of your machine, fit the clips into position and push each one to secure the filter.

Refit the outer cover
Place the outer cover back in position on the base of your machine.
Refit the conic amplifier
Place the conic amplifier on your machine and rotate it until it clicks securely into position.
Switch on the machine
Plug in and press the power button.

Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unplug the machine
Press and hold the power button to turn off the machine. Unplug the machine.

Remove the conic amplifier
Slide the release button on the back of the conic amplifier into the unlock position. Lift the conic amplifier off the machine.

Remove the outer cover
Lift the outer cover off the base of the machine.
Remove the filter
The HEPA filter is located within the outer cover. Press the filter release buttons located on the inner rim and lift the outer cover off the filter. Dispose of the filter in accordance with local regulations.

Install a new filter
Remove your replacement filter from any packaging. Place the filter on the base of the machine.

Refit the outer cover
Place the outer cover over the filter and press down until it clicks securely into position.
Refit the conic amplifier
Place the conic amplifier on your machine and rotate it until it clicks securely into position.
Switch on the machine
Plug in and press the power button.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Unplug the machine
Press and hold the power button to turn off the machine. Unplug the machine.

Remove the conic amplifier
Slide the release button on the back of the conic amplifier into the unlock position. Lift the conic amplifier off the machine.

Remove the outer cover
Lift the outer cover off the base of the machine.
Separate the HEPA filter from the outer cover
The HEPA filter is located within the outer cover. Press the filter release buttons located on the inner rim and lift the outer cover off the filter.

Reassemble the machine
Place the filter on the base of the machine. Place the outer cover over the filter and press down until it clicks securely into position.

Refit the conic amplifier
Place the conic amplifier on your machine and rotate it until it clicks securely into position.
Switch on the machine
Plug in and press the power button.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
How to remove a wheel
To remove a wheel, gently lever it from the castor.
The new wheel can be pressed straight into the existing castor so that it clicks into place.
How to replace the castor
If the castor needs to be replaced, it can be removed with a Pozidriv screwdriver.
The castor is held in place by a single screw. Remove the wheel to reveal the screw.
Serial number location
The serial number can be found on the base of the machine.

Please select the next step
Please select the appropriate option
Please select the appropriate option
Do not plug in or attempt to use the machine in this condition.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Quick start guide
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Owner support online
Find this video and more on the Getting started page
Is there anything else we can help you with?
Assembling your machine
Use both hands to lift your machine out of the box, by its base.
Your machine comes with a HEPA filter, carbon filter and permanent catalytic filter. These are already installed in your machine.
Lift the conic amplifier out of the box and place it on the top of your machine.

Rotate the conic amplifier until it clicks securely into place.

Plug in and press the power button.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Switching on your machine
Press the power button on the screen to switch on your machine.

Airflow speed 1
Press the power button again for Airflow speed 1.
Airflow speed 2
Press the power button a second time for Airflow speed 2.
Cycling through the settings
Keep pressing the power button to cycle through idle (Airflow speed 0), Airflow speed 1 and Airflow speed 2.
Switching off your machine
Press and hold the power button to switch off your machine.
Real-time reporting
The LCD screen displays the power mode setting and the CO₂ level in the room - reporting it in real-time.
Low CO₂
CO₂ is at a safe level.

Medium CO₂
CO₂ is building up. It may be advisable to take preventative measures.

High CO₂
CO₂ has built up to a level of concern. It's advisable to take action like opening a door or a window.

Where to position your purifier
Your machine is fitted with wheels to make it easier to move.
Position your machine on a level floor.
When placing the machine, ensure there are at least a few feet of clearance on all sides so that the air can circulate effectively. Place away from air vents and windows.
For the most effective purification, position your machine on the edge of the room with the conic amplifier pointing to the furthest point, along the wall.

You can also position your machine facing diagonally across the room.

Serial number location
The serial number can be found on the base of the machine.

Changing the carbon filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Unplug the machine
Press and hold the power button to turn off the machine. Unplug the machine.

Remove the conic amplifier
Slide the release button on the back of the conic amplifier into the unlock position. Lift the conic amplifier off the machine.

Remove the outer cover
Lift the outer cover off the base of the machine.
Remove the filter
The carbon filter is wrapped around the central body of the machine. Pull each of the four clips towards you to release the filter. Dispose of the filter in accordance with local regulations.

Install a new filter
Remove your replacement filter from any packaging. Place the filter on the base of the machine.
Wrap it around the main body
Wrap the filter around the central body of your machine, fit the clips into position and push each one to secure the filter.

Refit the outer cover
Place the outer cover back in position on the base of your machine.
Refit the conic amplifier
Place the conic amplifier on your machine and rotate it until it clicks securely into position.
Switch on the machine
Plug in and press the power button.

Changing the HEPA filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Unplug the machine
Press and hold the power button to turn off the machine. Unplug the machine.

Remove the conic amplifier
Slide the release button on the back of the conic amplifier into the unlock position. Lift the conic amplifier off the machine.

Remove the outer cover
Lift the outer cover off the base of the machine.
Remove the filter
The HEPA filter is located within the outer cover. Press the filter release buttons located on the inner rim and lift the outer cover off the filter. Dispose of the filter in accordance with local regulations.

Install a new filter
Remove your replacement filter from any packaging. Place the filter on the base of the machine.

Refit the outer cover
Place the outer cover over the filter and press down until it clicks securely into position.
Refit the conic amplifier
Place the conic amplifier on your machine and rotate it until it clicks securely into position.
Switch on the machine
Plug in and press the power button.

Unplug the machine
Press and hold the power button to turn off the machine. Unplug the machine.

Remove the conic amplifier
Slide the release button on the back of the conic amplifier into the unlock position. Lift the conic amplifier off the machine.

Remove the outer cover
Lift the outer cover off the base of the machine.
Lay the main body of the machine on its side to access the castor wheels.
How to remove a wheel
To remove a wheel, gently lever it from the castor.
The new wheel can be pressed straight into the existing castor so that it clicks into place.
How to replace the castor
If the castor needs to be replaced, it can be removed with a Pozidriv screwdriver.
The castor is held in place by a single screw. Remove the wheel to reveal the screw.
Unplug the machine
Press and hold the power button to turn off the machine. Unplug the machine.

Remove the conic amplifier
Slide the release button on the back of the conic amplifier into the unlock position. Lift the conic amplifier off the machine.

Remove the outer cover
Lift the outer cover off the base of the machine.
Lay the main body of the machine on its side to access the castor wheels.
How to remove a wheel
To remove a wheel, gently lever it from the castor.
With the wheel removed, clear away any dirt or debris from both the wheel and castor.
Once cleared, press the wheel back into the castor until it clicks into place.
Further help
Dyson HEPA Big + Quiet Formaldehyde