Let's get your machine working
Dyson Pure Cool™ TP4A (White/Silver)Let's get your machine working
Dyson Pure Cool™ TP4A (White/Silver)
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Cleaning the machine
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Issue resolved
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More help required
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There is a problem with my machine
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Unusual noise
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Clicking noise
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Exchange required
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Clicking when oscillating
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Issue resolved
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Grinding or grating
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Humming noise when turned off
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Loud noise
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Issue resolved
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Repair required
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Performance
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The airspeed is not as powerful
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Airspeed not as powerful
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The airspeed won't change
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Test the remote control
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Replacing the battery
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Power or electrical issue
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Oscillation with no power or airflow
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Retest the remote control
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Issue not resolved, speak to our Customer Support Team
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No power
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Issue not resolved, speak to our Customer Support Team
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Machine won't switch off
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On/Off remote control
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Change the battery
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Unusual smell
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Issue not resolved, speak to our Customer Support Team
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Dusty
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Replacement part required
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The filter needs replacing
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Changing the glass HEPA filter
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Changing the carbon filters
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Visible issue
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There is an issue with the display
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Reset the machine
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Issue not resolved, please speak to our Customer Support Team
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There is an issue with the display
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Move the machine
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My readings are showing in different colours
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My display is reading green but the fan is working at high speed
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Night mode is not working
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Oscillation problem
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Issue not resolved, speak to our Customer Support Team
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The oscillation won't turn off
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Machine won't oscillate
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Change the battery
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Remote control doesn't work
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Controls not working
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Check the remote controls
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My machine will not connect to the Dyson Link app
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Changing the filter
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Changing the glass HEPA filter
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Changing the carbon filters
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How to change the direction of airflow
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How to assemble your Dyson machine
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Auto mode
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User guide
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What do the icons on the display mean?
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UI Information screens
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Auto mode
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Fan speed indicator
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Filters
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Carbon filter calibration
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Filter change indicator
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HEPA filter calibration
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Filter life measure
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Continuous monitoring on
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Oscillation
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How to use Night mode
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Quick start guide
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How to use the remote control
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How to find the serial number
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Replace the battery
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Replacing the remote control battery - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Inner carbon filter isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Inner carbon filter
Part no. 968708-04
Replacement inner carbon filter for your Dyson purifier.
$39.99
Inner carbon filter
Part no. 968708-04
Replacement inner carbon filter for your Dyson purifier.
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Power supply isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Power supply
Part no. 970484-06
Replacement power supply for your Dyson machine.
$51.99
Power supply
Part no. 970484-06
Replacement power supply for your Dyson machine.
$51.99
You might need a replacement part.
You can solve this by ordering a new Filter shroud (Silver) below or you can contact our Customer Support Team at 1-866-314-8881.
Filter shroud (Silver)
Part no. 969156-01
Replacement Filter shroud (Silver) for your Dyson machine.
$22.99
Filter shroud (Silver)
Part no. 969156-01
Replacement Filter shroud (Silver) for your Dyson machine.
$22.99