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Dyson Pure Cool™ TP4A (White/Silver)
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Cleaning the machine
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Issue resolved
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More help required
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There is a problem with my machine
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Unusual noise
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Clicking noise
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Exchange required
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Clicking when oscillating
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Issue resolved
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Grinding or grating
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Humming noise when turned off
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Performance
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The airspeed is not as powerful
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Airspeed not as powerful
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The airspeed won't change
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Test the remote control
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Replacing the battery
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Power or electrical issue
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Oscillation with no power or airflow
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Retest the remote control
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Issue not resolved, speak to our Customer Support Team
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No power
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Issue not resolved, speak to our Customer Support Team
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Machine won't switch off
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On/Off remote control
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Change the battery
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Unusual smell
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Issue not resolved, speak to our Customer Support Team
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Dusty
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Replacement part required
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The filter needs replacing
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Changing the glass HEPA filter
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Changing the carbon filters
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Visible issue
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There is an issue with the display
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Reset the machine
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Issue not resolved, please speak to our Customer Support Team
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There is an issue with the display
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Move the machine
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My readings are showing in different colours
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My display is reading green but the fan is working at high speed
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Night mode is not working
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Oscillation problem
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Issue not resolved, speak to our Customer Support Team
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The oscillation won't turn off
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Machine won't oscillate
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Change the battery
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Remote control doesn't work
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Controls not working
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Check the remote controls
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My machine will not connect to the Dyson Link app
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Changing the filter
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Changing the glass HEPA filter
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Changing the carbon filters
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How to change the direction of airflow
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How to assemble your Dyson machine
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Auto mode
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User guide
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What do the icons on the display mean?
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UI Information screens
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Auto mode
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Fan speed indicator
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Filters
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Carbon filter calibration
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Filter change indicator
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HEPA filter calibration
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Filter life measure
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Continuous monitoring on
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Oscillation
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How to use Night mode
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Quick start guide
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How to use the remote control
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How to find the serial number
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Replace the battery
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Replacing the remote control battery - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Power supply below or you can contact our Customer Support Team at 1-866-314-8881.
Power supply
Part no. 970484-06
<p>Replacement power supply for your Dyson machine.</p>
$51.99

Power supply
Part no. 970484-06
<p>Replacement power supply for your Dyson machine.</p>
$51.99
You might need a replacement part.
You can solve this by ordering a new Filter shroud (Silver) below or you can contact our Customer Support Team at 1-866-314-8881.
Filter shroud (Silver)
Part no. 969156-01
<p>Replacement Filter shroud (Silver) for your Dyson machine.</p>
$22.99

Filter shroud (Silver)
Part no. 969156-01
<p>Replacement Filter shroud (Silver) for your Dyson machine.</p>
$22.99
Further help
Dyson Pure Cool™ TP4A (White/Silver)