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Dyson Purifier Big + Quiet Formaldehyde BP03 (Bright Nickel/Prussian Blue)
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BP02 / BP03 / BP04
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Cleaning the machine
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More help required
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Troubleshooting
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Airflow issue
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The airflow direction won't change
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Air direction animation
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Test the remote
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Replace the battery
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Replacement part required
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Replacing the remote control battery - step by step
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Replacement part required
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Airflow but no display
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Airflow is not as powerful
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Clean the machine
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LCD but no airflow
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LCD screen
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Fault screens
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Amber warning
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Red warning
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Screen frozen
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There are no readings
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Less than one hour
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Reset the machine
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Reset the machine
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Inaccurate readings
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The readings are always high
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Clean the machine
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The readings are always very low
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MyDyson™ app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team.
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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The app is showing an error
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team.
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I’m having trouble with this step
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Connecting your machine
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Add machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Start connection
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I'm having trouble with my Wi-Fi
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Issue not resolved, please speak to our Customer Support Team.
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The app isn't finding my machine
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the MyDyson™ app
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I'm having trouble logging into the MyDyson™ app
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I'm not sure
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Switching your machine's Wi-Fi connection
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Using the MyDyson™ app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Unusual noise
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Electrical buzzing
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Creaking plastic
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High pitched noise
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Rattling
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Scraping or grinding
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Whistling
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Power or electrical issue
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No power
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No power to machine
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The power cord is damaged
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The remote control doesn't work
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Test the remote
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Change the battery
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The machine won't switch off
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Test the remote
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Test the remote app
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Test the remote battery
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Spare parts and replacement instructions
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Conic amplifier and remote control
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Conic amplifier
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Remote control
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Purchase part
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Main body
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Carbon filter
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Purchase part
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Part replacement instructions
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Replacing the filter - step-by-step
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HEPA filter
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Purchase part
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Part replacement instructions
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Replacing the filter - step-by-step
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Outer cover
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Purchase part
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Part replacement instructions
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Castor wheel
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Purchase part
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Part replacement instructions
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How to locate the serial number
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Unusual smell
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Burning
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Damp smell
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Dusty smell
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How to use Auto mode
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Issue resolved
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Getting started
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Getting started - step-by-step
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How to use the information menu
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User manual
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How to use Night mode
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How to position your purifier
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How to use the remote control
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How to find your serial number
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Changing the carbon filter
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Replacing the filter - step-by-step
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Changing the HEPA filter
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Replacing the filter - step-by-step
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How to replace the remote control battery
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Replacing the remote control battery - step-by-step
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How to clear wheel blockages
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How to replace a wheel
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson Purifier Big + Quiet Formaldehyde BP03 (Bright Nickel/Prussian Blue)