Let's get your machine working
Dyson HEPA Cool Formaldehyde (White/Gold)Let's get your machine working
Dyson HEPA Cool Formaldehyde (White/Gold)
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Replacing the remote control battery
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ADVICE
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Replacing the remote control battery - step by step
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More help required
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There is a problem with my machine
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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ADVICE
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UNRESOLVED
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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ADVICE
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UNRESOLVED
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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The app is showing an error
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Complete the set up
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ADVICE
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UNRESOLVED
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I’m having trouble with this step
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UNRESOLVED
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Connecting your machine
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Add machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Start connection
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I'm having trouble with my Wi-Fi
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The app isn't finding my machine
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Issue not resolved, please speak to our Customer Support Team
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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I'm not sure
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Changing the machine location settings
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Editing the machine's room name
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Enabling/Disabling Continuous Monitoring
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ADVICE
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Checking the machine's filter life
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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How do I view my air quality info?
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Voice control
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Alexa Help and Support
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Connecting to Alexa
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Controlling a machine with Alexa
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Disconnecting a machine from Alexa
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Issues with Alexa
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Alexa didn't respond to my request
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Alexa is still not responding
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I can't log in with my Dyson account
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Alexa isn't discovering my machine
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Alexa isn't discovering my machine
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Alexa did something unexpected with my machine
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Incorrect commands
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What can I ask Alexa?
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Google Assistant Help and Support
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How do I connect my Dyson machine to my Google Assistant-enabled device?
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Controlling a machine with your Google Assistant
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How do I disconnect my machine from the Google Home app?
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I'm having problems with Google Assistant
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Google Assistant didn't respond to my command
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The Google Assistant is still not responding
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I’m not able to log into my Dyson account when linking the Dyson Action
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The Google Home app isn't discovering my machine
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Google Home isn't discovering my machine
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My Dyson machine didn’t respond to Google Assistant as expected
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Incorrect commands
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What voice commands can I use with my Dyson machine?
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Unusual noise
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EXCHANGE
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Loud noise
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ADVICE
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Check for blockages
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Remove both filters
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EXCHANGE
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ORDER
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Clicking noise
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Clicking when oscillating
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Humming noise when turned off
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Whining or whistling noise
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Performance
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The airspeed won't change
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Test the other remote buttons
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The other buttons on the remote are working
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ORDER
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Check your app
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ORDER
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Changing the battery
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Airspeed not as powerful
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EXCHANGE
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Power or electrical issue
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EXCHANGE
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No power
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ESCALATE
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No power to machine
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EXCHANGE
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Airflow but no oscillation
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The oscillation works, but no airflow
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Test the remote control
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Press the button
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Check the remote
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Check the Dyson Link app
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ORDER
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Check the app
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Machine starts operating on its own
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Lighting issues
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Lighting issues
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REPAIR
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Unplug the machine
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Unusual smell
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EXCHANGE
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Dusty
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UNRESOLVED
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The filter needs replacing
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Replacing the filter - step by step
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Visible issue
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Reset the machine
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Oscillation problem
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The oscillation won't turn off
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Check other remote functions
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EXCHANGE
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Changing the battery
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Changing the battery has not resolved the problem
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Check with the Dyson Link app
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EXCHANGE
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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There is an issue with the display
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REPAIR
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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There is an issue with the display
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Move the machine
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Night mode is not working
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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My readings are showing in different colours
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The air quality graph shows a flat line
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Formaldehyde readings do not show
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Humidity readings do not show
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Particulate matter readings do not show
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Temperature readings do not show
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Display icons
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Alert icon
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Indoor air quality - 12 seconds
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Indoor air quality - 24 hours
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Filters
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Formaldehyde (HCHO)
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Indoor humidity
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Nitrogen dioxide and other oxidising gases
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Particulate matter (PM10)
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Particulate matter (PM2.5)
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Indoor temperature
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Volatile organic compounds
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Wi-Fi
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Replacement parts
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ORDER
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ORDER
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ORDER
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ORDER
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User guide
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Using the remote control
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How to use Night mode
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How to use Auto mode
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How to adjust the airflow
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Where is the serial number located?
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Assembling your machine
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Getting started
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Getting started - step-by-step
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How to use the information menu
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Cleaning the machine
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Error codes
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Changing the filter
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Replacing the filter - step by step
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new 360 Combi Glass HEPA + Carbon air purifier filter below or you can contact our Customer Support Team at 1-866-314-8881.
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
You might need to arrange a visit from a Dyson expert.
It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote control
Part no. 969154-20
Curved and magnetized to store neatly on the machine
$29.99
Remote control
Part no. 969154-20
Curved and magnetized to store neatly on the machine
$29.99
You might need to arrange a visit from a Dyson expert.
It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote control
Part no. 969154-20
Curved and magnetized to store neatly on the machine
$29.99
Remote control
Part no. 969154-20
Curved and magnetized to store neatly on the machine
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote control
Part no. 969154-20
Curved and magnetized to store neatly on the machine
$29.99
Remote control
Part no. 969154-20
Curved and magnetized to store neatly on the machine
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new 360 Combi Glass HEPA + Carbon air purifier filter below or you can contact our Customer Support Team at 1-866-314-8881.
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
360 Combi Glass HEPA + Carbon air purifier filter
Part no. 965432-01
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
$79.99
$79.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Remote control
Part no. 969154-20
Curved and magnetized to store neatly on the machine
$29.99
Remote control
Part no. 969154-20
Curved and magnetized to store neatly on the machine
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.